Line support engineer Work, Jobs in Desford, Lec (with Salaries)

Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Production Administrator
Michael Smith Switchgear Limited —Leicester
- £28,000 - £34,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- ERP systems
Quick apply
6d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
10d
Drainage Trainee
IPSUM —Enderby
- Overtime
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
23h
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Motor Claims Desktop Engineer
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
18h
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- AI
Development Technician (DE395)
Triumph Motorcycles —Hinckley
- Full-time
- Annual leave
- Employee discount
Reliability Engineer
Saputo Inc. —Nuneaton
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
9d
Logistics Operations Engineer
KNAPP U.K. Limited —Donington Park
- Full-time
- Continuous improvement
- Travel
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
Product Development Engineer
Genuit Group —Loughborough
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee discount
11d
Logistics Manager and Support Engineer
Gibson Technology Ltd —Repton
- Full-time
- Travel
- Communication skills
- Mechanical knowledge
Quick apply
1d
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Controls Engineer - Manufacturing Automation
Caterpillar —Desford
- £42,000 - £57,000 a year
- Full-time
- Programmable logic controllers
- Continuous improvement
- Travel
- Annual leave
Graduate Engineer +2
Gateley —Oakham
- Master's degree
- Maths
- Project management
- Annual leave
- Employee assistance programme

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Support Engineer 2nd Line

Academia Group
Leicester

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Charity and third-sector experience
Client engagement
Incident queue management
LAN
Ticket management
Microsoft Exchange
Network infrastructure
Remote access software
Ticket management systems
Customer support
Customer interaction
Communication skills
Microsoft Azure
Remote diagnostics
Help desk

Full job description

Support Engineer, 2nd Line
Location: Field-based in the East Midlands
Type: Full-time

About the role:

The Support Engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates.

The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure.

The role is highly customer facing, engineers will have direct engagements with clients through onsite support, remote support, walk-ins, telephone and email. All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines.

Responsibilities:

The Support Engineer role is the front line of Academia, you will represent the business through daily face to face communication with clients. You will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service.

You will be responsible for onsite service desk support and field engineer services to our East Midlands based clients:

Resolving onsite IT malfunctions
Managed service desk support onsite & remotely

Technical Skills:

The Support Engineer must have strong technical skills with a good ability to fault find and problem solve under pressure, potentially on client sites.

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Personal Skills:

Exceptional communication is at the heart of this role. Client facing customer service skills, both inside and outside of the company, is essential to instil trust in clients
Can do’ positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the Not For Profit sector an advantage

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Free Will Writing service
And more!

Quick apply

Refine Your Search

line support engineer jobs in desford, lec

Support Engineer 2nd Line

Production Administrator

2nd Line Technical Analyst

Drainage Trainee

Group Junior Network Engineer

Senior IT Support Engineer – 3rd Line

Engineers

Motor Claims Desktop Engineer

IT Engineer (MSP)

2nd Line Help/Service desk Engineer

Modern Workplace Infrastructure Engineer

Development Technician (DE395)

Reliability Engineer

Logistics Operations Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Product Development Engineer

Logistics Manager and Support Engineer

Security Pen Tester

Controls Engineer - Manufacturing Automation

Graduate Engineer +2

I want to receive the latest job alerts for line support engineer in desford, lec

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