Technology risk manager Work, Jobs in Dewsbury, Wyk (with Salaries)

2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
Digital Transformation Manager
West Yorkshire Fire & Rescue Service —Bradford
- £55,573 - £58,397 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Programme Manager
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
4d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Continuous improvement
- Communication skills
Senior Project Manager
CGI —Leeds
- Full-time
- Agile
Quick apply
3d
Manager, Specialist Operational Risk in Technology and Third Party Risk - ORRD
Bank of England —Leeds
- £73,760 - £92,000 a year
- Full-time
- Communication skills
- Annual leave
10d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- AI
- Employee discount
- Referral programme
Quick apply
Implementation Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- Hybrid work
- ERP systems
- Conflict management
- Organisational skills
Quick apply
10d
Senior Project Manager
North —Leeds
- Full-time
- PMP
- Conflict management
- Contracts
- Employee assistance programme
Senior Technology Architecture Manager
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Leadership
- Annual leave
Associate Risk Manager / Project Director
AECOM —Leeds
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Mentoring
Deputy General Manager - Operations
Sweeptech Environmental Services Limited —Barnsley
- £37,000 - £42,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Organisational skills
- Free parking
- Life insurance
Quick apply
2d
Product Manager
Ello Group —Huddersfield
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
Quick apply
3d
IT Project Manager
Card Factory —Wakefield
- Hybrid work
- Agile
- Communication skills
2d
IT Service Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
12d
Junior IT Project Manager
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
9d
Logistics Director
Polos Mail Ltd —Bradford
- £72,000 - £89,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
Quick apply
6d
Change & Adoption Manager
Flutter Entertainment —Leeds
- Full-time
- Microsoft Powerpoint
- Presentation skills
9d
Site Manager
KBR —Leeds
- £143,200 - £192,800 a year
- Full-time
- PMP
- Engineering
- Bachelor's degree

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2nd Line Manager

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Operations management
IT team management
Incident queue management
IT service management
Ticket management
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Customer support
Customer interaction
Information technology team management
Help desk

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

technology risk manager jobs in dewsbury, wyk

2nd Line Manager

Digital Transformation Manager

Programme Manager

Service & Operations Manager - FTC

Senior Project Manager

Manager, Specialist Operational Risk in Technology and Third Party Risk - ORRD

AI Product Manager

Implementation Manager

Senior Project Manager

Senior Technology Architecture Manager

Associate Risk Manager / Project Director

Deputy General Manager - Operations

Product Manager

IT Project Manager

IT Service Manager

Junior IT Project Manager

Digital Portfolio Analyst

Logistics Director

Change & Adoption Manager

Site Manager

I want to receive the latest job alerts for technology risk manager in dewsbury, wyk

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