Customer support & client services managers Work, Jobs in Dodworth, Syk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
5d
Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
11d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Customer Service Manager
Welcome Break —Sheffield
- Up to £32,000 a year
- Management
- Customer service
- Free parking
- Employee discount
Senior Customer Service Coordinator
The Gym King —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Profit sharing
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Service Supervisor
TOG24 —Heckmondwike
- £28,000 - £30,000 a year
- Temporary
- Management
- English
- Supervising experience
- Annual leave
- Work from home
Quick apply
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Support Manager
Tait —Pontefract
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
3d
CEC Workforce Planner
Northern Trains —Sheffield
- £32,543 a year
- Full-time
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
9d
Internal Sales Team Leader
Watson-Marlow Fluid Technology Solutions —Huddersfield
- Hybrid work
- Communication skills
- Time management
- Annual leave
Internal Sales Team Leader
Watson Marlow Fluid Technology Solutions —Huddersfield
- Hybrid work
- Communication skills
- Time management
- Annual leave
Client Relations Manager
TPT Retirement Solutions —Leeds
- Organisational skills
- Communication skills
Senior Test Centre Associate - Chesterfield
Reed In Partnership —Chesterfield
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Driving
Insurance Team Manager
Activate Group Limited —Halifax
- Full-time
- Communication skills
Quick apply
10d

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customer support & client services managers jobs near dodworth, syk

Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer support & client services managers jobs in dodworth, syk

Customer Services Team Leader

Engagement Manager - Value (UK)

Client Support Coordinator

Customer Service Team Leader

Customer Service Manager

Senior Customer Service Coordinator

Customer Services Team Leader

Customer Service Supervisor

Associate Support Manager

Customer Support Manager

Support Manager

Team Leader - RRRM

Team Leader

CEC Workforce Planner

Helpdesk Lead

Internal Sales Team Leader

Internal Sales Team Leader

Client Relations Manager

Senior Test Centre Associate - Chesterfield

Insurance Team Manager

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