Technical analyst Work, Jobs in Dodworth, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Junior Software Engineer
C365Cloud —Wakefield
- From £25,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
Quick apply
12d
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Technical Business Analyst
FDM Group —Leeds
- Customer service
- Bachelor's degree
- Agile
- Annual leave
5d
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
AI & Automation Analyst
The Rank Group —Sheffield
- Analysis skills
- APIs
- AI
- Flexible schedule
- Life insurance
Quick apply
AI Business Analyst
ivolve Care and Support —Chesterfield
- Full-time
- Analysis skills
- AI
8d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
GIS Developer & Analyst
HLM Architects —Sheffield
- Oracle
- Data analysis skills
- SQL
PMO Analyst
SBS —Sheffield
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Incident Analyst
Network Rail —Doncaster
- £25,409 - £52,074 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Free parking
- Annual leave
1d
AI Adoption Lead
Leger Shearings Group —Rotherham
- Up to £45,000 a year
- Full-time
- IT
- AI
- Communication skills
- Free parking
- Annual leave
10d
IT Analyst
Kolorcraft Ltd —Ossett
- Up to £31,000 a year
- Part-time
- Customer service
- IT
- In-person
- Free parking
- Referral programme
Quick apply
5d
Data scientist (Data Wrangler)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
9d
Quality Assurance Data Analyst
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
Business Systems Analyst
Rhodar Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Analyst - Separation Sciences
Comica Bradford —Bradford
- From £26,000 a year
- Laboratory experience
- Bachelor's degree
- Quality control
- Free parking
Quick apply
Lead Data Engineer (Lead Data Manager)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
14d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

technical analyst jobs in dodworth, syk

Service Desk Analyst - Tier I

Junior Software Engineer

Oracle Technical Support Analyst

Technical Business Analyst

Flight Operations Data Analyst

AI & Automation Analyst

AI Business Analyst

Technology Analyst - PMO (UK Remote)

Associate Business Analyst

GIS Developer & Analyst

PMO Analyst

Incident Analyst

AI Adoption Lead

IT Analyst

Data scientist (Data Wrangler)

Quality Assurance Data Analyst

Business Systems Analyst

Analyst - Separation Sciences

Lead Data Engineer (Lead Data Manager)

Jigsaw Homes Group Limited

I want to receive the latest job alerts for technical analyst in dodworth, syk

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