Service desk engineer Work, Jobs in Doncaster, Syk (with Salaries)

1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Solutions Presales Engineer
HBP Group —Scunthorpe
- £43,000 - £48,000 a year
- Full-time
- Azure
- Customer service
- Presentation skills
Quick apply
IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Service Desk Engineer
etiCloud Limited —Sheffield
- £26,500 - £30,000 a year
- 8 hour shift
- Windows
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8h
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Data analysis skills
- Presentation skills
- Free parking
- Employee discount
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
4d
IT Service Desk Engineer (Worksop)
Vernacare International Ltd —Worksop
- Up to £30,000 a year
- Travel
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Annual leave
2nd Line Support Consultant
BCN Group —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
1d
Professional Services Coordinator
Millgate —Sheffield
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Travel
- Organisational skills
Quick apply
2d
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
Systems Operations Engineer
Genuit Group —Leeds
- Full-time
- System design
- Continuous improvement
- Communication skills
3d
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Free parking
Quick apply
Pre-Sales Engineer
BCN Group —Leeds
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Solar Technical Designer
Zuno Tech Group —Leeds
- Schematics
- Communication skills
- Annual leave
Professional Services Engineer
Air IT —Leeds
- Full-time
- Azure
- Customer service
- SharePoint
- Annual leave
- Employee assistance programme
3d
Principal Geochemist Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
Lead Senior Geotechnical Engineer
Amey Ltd —Sheffield
- Mentoring
- Training & development
- Annual leave
Quick apply

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1st-2nd Line IT Support Engineer

ITM Power PLC -
Sheffield

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Microsoft Outlook
Software deployment
Writing skills
IT service management
User account provisioning
Windows
User account management
Technical support incident logging
SharePoint
IT incident logging
Incident log maintenance
Communication skills
Active Directory
Mobile devices

Full job description

1st-2nd Line IT Support Engineer

ITM Power

Location: Sheffield

Direct applications only - No agency applicants at this time

About ITM Power

ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we’ve established ourselves as industry leaders in clean energy technology.

Our Journey and Growth

As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state-of-the-art manufacturing facility is the world’s first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks.

Innovation and Impact

Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost-effectiveness and sustainability.

Join Our Mission

ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net-zero.

You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We’ve come a long way, join us in the next step of our incredible journey!

What are we looking for

We have an opportunity for a 1st / 2nd Line IT Support Engineer who will be based within our IT Team. This role requires hands‑on experience supporting users, systems and infrastructure in a multi‑site, international environment.

You will provide day‑to‑day IT support to users across manufacturing and office locations in Sheffield and Europe, working closely with internal IT colleagues and external managed service providers (MSPs).

Responsibilities

1st Line Support

Act as first point of contact for IT issues via the IT service desk

Resolve common IT issues including:
- Windows 11 laptops and desktops
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Printers, peripherals, mobile devices and meeting room equipment
Log, track and update incidents and service requests accurately within the service desk tool
Carry out user administration tasks (password resets, account unlocks, new starter setup)

2nd Line / Developing Support

Assist with troubleshooting more complex issues escalated from 1st line

Support core technologies under guidance, including:

Active Directory and Entra ID
Endpoint builds, imaging and device replacement
Network connectivity issues (wired and wireless)

Help with deploying hardware and software across multiple sites

Managed Service Provider (MSP) & Third‑Party Support

Work closely with external MSPs providing:

- Service Desk escalation support
- Server and storage services
- Network Operations Centre (NOC) services
- Security Operations Centre (SOC) services

Escalate incidents clearly, provide troubleshooting information and track issues through to resolution
Learn how to operate in a co‑managed IT model with internal teams and suppliers

Site & Business Support

Provide hands‑on on‑site IT support at multiple Sheffield locations

Deliver remote support to European sites and users
Support IT aspects of office moves, new starters and equipment refreshes
Assist with asset management and documentation

Process, Security & Learning

Follow ITIL‑aligned processes for incident, request and change management

Adhere to IT security policies and best practices
Maintain clear documentation and contribute to knowledge base articles
Actively develop technical skills through on‑the‑job learning and training

About You

Knowledge and Experience

IT‑related qualification or ongoing study (e.g. CompTIA, Microsoft, IT apprenticeship) desirable but not essential

Equivalent hands‑on experience will be considered
Some experience in an IT support role, placement, apprenticeship, or service desk environment
Basic understanding of:
- Windows operating systems
- Microsoft 365
- General IT troubleshooting concepts
Strong customer service and communication skills
Willingness to learn and take ownership of issues
Awareness or working knowledge of ITIL principles (Incident, Request, Change)
Experience interacting with managed service providers (MSPs)
Exposure to Active Directory, endpoint management, or networking fundamentals
Previous experience in a manufacturing, engineering, or multi‑site environment

Skills and Abilities

Enthusiastic and keen to build an IT career
Methodical approach to troubleshooting
Comfortable supporting non‑technical users
Reliable, organised and able to follow defined processes
Team‑oriented with a positive attitude

What We Offer

The opportunity to work with cutting-edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that’s actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement.

A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including:

Buy as you earn (BAYE) share scheme
Birthday holiday
Holiday Purchase
Lifestyle Discounts
Employee Assistance Programme
Health Cash Plan
Eye Care
Gym Scheme
Life assurance
EV Car Leasing
Enhanced Parental Leave
Our onsite parking includes free electric car charging points

We know your career is important to you, it’s important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you.

Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.

Quick apply

Refine Your Search

service desk engineer jobs in doncaster, syk

1st-2nd Line IT Support Engineer

IT Solutions Presales Engineer

IT Support Analyst

Service Desk Engineer

Desk Based Account Manager

Professional Services Engineer (4th Line)

IT Support Technician

Technical Solutions Analyst

IT Service Desk Engineer (Worksop)

Office Coordinator

2nd Line Support Consultant

Professional Services Coordinator

Junior Networking Engineer

Systems Operations Engineer

Senior Operations Manager

Pre-Sales Engineer

Solar Technical Designer

Professional Services Engineer

Principal Geochemist Consultant

Lead Senior Geotechnical Engineer

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