Property Maintenance Manager
Salary: £65,000 per annum
Hours: Full Time
Location: Dorchester, Dorset
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, healthcare cash plan, enhanced pension, and more.
About Us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
Reporting to the Property Director, the Property Maintenance Manager is responsible for the effective delivery of responsive repairs and void works across Hastoe’s East Region. You will ensure services are customer‑focused, compliant with legislation and policy, and delivered within agreed budgets and performance targets.
This is a senior operational role with responsibility for leading and developing a team of Property Maintenance Surveyors and Maintenance Assistants and working alongside the Contracts Manager driving continuous improvement across repairs, damp and mould, and void services.
Duties will include:
- Leading and developing a team of Property Maintenance Surveyors to deliver high‑quality, customer‑focused responsive repairs and void services.
- Setting and managing regional budgets for responsive repairs and voids, ensuring services are delivered within agreed financial controls.
- Managing repairs and maintenance contracts, working closely with the Contracts Manager and Performance Manager to monitor performance and enforce contractual standards.
- Ensuring repairs services are delivered in accordance with statutory, regulatory, and health and safety requirements.
- Overseeing the effective management of damp and mould cases, ensuring responses meet policy and legal timescales while driving wider service improvements.
About you
You will be an experienced property professional with strong leadership, technical expertise, and a customer‑focused approach.
You will have:
- A recognised degree‑level surveying qualification and membership of RICS (Associate or above).
- Proven experience managing repairs or planned maintenance contracts.
- Strong experience diagnosing complex building defects and overseeing effective repair solutions.
- Demonstrable experience managing and developing teams, including remote working arrangements.
- Experience setting and managing budgets.
- Excellent communication skills, with the ability to engage residents and influence stakeholders.
- Strong IT and data analysis skills, using insight to drive service improvement.
- A full driving licence and access to a vehicle.
A personal note from Kirsty McGivney your hiring manager
This role is critical to ensuring our customers receive a reliable, high‑quality repairs service and that our teams feel supported to do their best work. You’ll play a key part in setting standards, leading people, and shaping how we continue to improve our maintenance services. If you’re passionate about customer service, leadership, and delivering tangible improvements, I’d really encourage you to apply.
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Other benefits include:
· Flexible working opportunities
· Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
· Discounts for local shops, restaurants and gym membership.
· Cycle to Work scheme.
· Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
· Health Cash Plan (a type of health insurance).
· 3 x Life Assurance from day 1, for all pension holders.
· A supportive working environment with ongoing learning and development opportunities.
· Long Service awards.
How to apply
Please send your CV and any supporting statement to [email protected] by midnight on 19/06/2026
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Kirsty McGivney at [email protected] or 0300 123 2250 or for enquiries about the application process please contact the HR Team at [email protected].
This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/
Pay: Up to £65,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you have access to a vehicle?
- Please describe your experience managing a responsive repairs and voids service. Include: the size/shape of the service you managed, how you monitored performance (KPIs/quality), how you kept delivery within budget, and one example of a service improvement you implemented and the outcome.
- Tell us about a complex building defect case you led (ideally damp and mould). Explain how you diagnosed the issue, how you specified/managed the works, how you communicated with the resident, and how you ensured the case was managed within policy/legal timescales. What did you learn or change afterwards to prevent recurrence?
- Describe how you lead and develop a remote/dispersed technical team to deliver a customer focused repairs service. Include your approach to prioritisation under pressure, managing performance, and how you work with colleagues across the business (e.g. housing/allocations) to minimise void turnaround time and rent loss?
Experience:
- managing repairs or planned maintenance contracts: 2 years (required)
- managing teams, including remote working arrangements: 2 years (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: Hybrid remote in Dorchester (South West Region)
