Market manager Work, Jobs in Dorton, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Assistant Sales Manager
Green Retreats —Aylesbury
- £32,000 - £38,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
- Free parking
- Employee assistance programme
Quick apply
9d
Business Development Manager
Complete Care Plus Services Ltd —Oxford
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
7d
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Area Operations Manager
Euro Car Parks —Aylesbury
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Marketing Manager
cars hub uk ltd —Dunstable
- £10,000 - £120,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
12d
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Gym membership
Quick apply
8d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
Used Agricultural Machinery Sales Specialist
Farol Ltd. —Thame
- £30,000 - £35,000 a year
- Full-time
- Travel
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Aylesbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager
Strata Fire Protection —Didcot
- £25,420.00 - £65,946.01 a year
- Part-time
- CRM software
- Sales
- Maintenance
- Free parking
- Flexitime
Quick apply
4d
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Market Street Manager
Morrisons —Aylesbury
- Cooking
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Agricultural Area Sales Manager
Turney Group —Banbury
- Full-time
- Sales
- Driving
- In-person
- Employee discount
- Life insurance
Quick apply
Account Manager
Equans —Oxford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Quick apply
6d
Finance Onboarding Coordinator
Farol Ltd. —Thame
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
13d
Technical Manager – Automotive Coatings & Peelable Paint Systems
Cardip (UK) Ltd —Aylesbury
- £37,000 - £47,000 a year
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
8d
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

market manager jobs in dorton, bkm

Customer Experience Manager

Assistant Sales Manager

Business Development Manager

Program Manager

Area Operations Manager

Marketing Manager

Trainee Account Manager

Project Manager

Used Agricultural Machinery Sales Specialist

Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped

Business Development Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Market Street Manager

Agricultural Area Sales Manager

Account Manager

Manager, International Commercial Growth Projects

Finance Onboarding Coordinator

Technical Manager – Automotive Coatings & Peelable Paint Systems

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

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