Client advisor Work, Jobs in Drumchapel, Glg (with Salaries)

Client Services Advisor
Jones Whyte —Glasgow
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
10d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Client Care Advisor
Vets for Pets —Kilmarnock
- Overtime
- Bereavement leave
HR Operations and Support (Associate)
Morgan Stanley —Glasgow
- Full-time
- Human resources
10d
Customer Support Advisor
Golden Charter Limited —Glasgow
- £25,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
SME Customer Success Advisor
Superscript —Glasgow
- Hybrid work
- Sales
- Customer service
- Communication skills
Project Administrator
Highview —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
1d
Audit Advisor
AAB —Glasgow
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
- Sales
Quick apply
Client Service Advisor - Corporate Insurance, Glasgow
Aon Corporation —Glasgow
- Leadership
People & Culture Manager (SaaS / Software) - Glasgow
Integral Recruitment Ltd —Glasgow
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Accounting
- Annual leave
- Work from home
Quick apply
8d
Outbound Sales Advisor
VKY Intelligent Automation —Glasgow
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Advisor NHS
Foundever —Motherwell
- Full-time
- Computer literacy
- Paid training
- Employee discount
8d
Health & Safety Advisor
Emcor —Glasgow
- £45,000 a year
- Full-time
- Remote
- Employee assistance programme
- Referral programme
Quick apply
Team Leader - Direct Investing Complaints
Barclays —Glasgow
- Continuous improvement
- Team management
- Organisational skills
1d
Quality Advisor
Omexom UK —Scotland
- English
- Microsoft Office
- IT
- Work from home
Parts Warehouse Operative
Scot JCB Group —Glasgow
- Overtime
- Organisational skills
- Warehouse experience
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)
l'Oréal —Glasgow
- Weekend availability
- Sales
- Travel
- Employee discount
Quick apply
Outbound Sales Advisor
Betr Outsourcing —Glasgow
- £24,784 - £53,000 a year
- Full-time
- English
- In-person
- Communication skills
- Referral programme
Quick apply
2d
Consultant - Delay Analysis
HKA —Glasgow
- Hybrid work
Quick apply
10d

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Client Services Advisor

Jones Whyte -
Glasgow

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Microsoft Office
IT
Phone etiquette
HubSpot
Communication skills

Full job description

Role: Client Services Advisor

Place of work: Glasgow, City Centre

Contract type: Permanent, 35 hours per week

Working Hours: Monday-Friday, 9am-5pm

Are you someone who has a genuine desire to support people through some of the most difficult moments of their lives? Do you have experience in a customer service and/or care-focused role? If so, Jones Whyte has the perfect opportunity for you!

We are looking for a talented individual to play a pivotal role in our Bereavement departments success. This is your chance to shine, contribute your expertise, and grow alongside a company thats invested in your development.

The Role

As a Client Services Advisor within our Client Services Department, you will provide dedicated support to the Private Client Bereavement team, handling both inbound and outbound client enquiries.

You will play a key role in ensuring clients receive a high standard of service and are supported with care, professionalism, and sensitivity throughout their bereavement enquiries.

Working closely with a dedicated Team Leader and a supportive team of Client Services Advisors, you will also liaise with case handlers and Solicitors to ensure each client matter is managed efficiently, accurately, and within agreed timeframes. Collaboration is central to this role, as the department works collectively to ensure all client enquiries are addressed promptly and professionally.

This position offers the opportunity for personal and professional development, including progression within the firm. No prior legal experience is required, although it would be advantageous. A background in customer service, particularly within a call-handling environment, is essential.

The role offers a hybrid working arrangement, with a minimum of three days per week based in the Glasgow office, following the successful completion of office-based training.

Key Attributes

1+ year working in a customer service & call-handling environment
Excellent communication and active listening skills
Ability to build rapport quickly with others, particularly with people in distress
Professional, confident & courteous phone manner
Basic computing & IT skills (MS Office applications)
Positive forward-thinking mind-set
Genuine empathy and compassion for clients in difficult circumstances
Commitment to achieving the best possible outcomes for clients
Experience of sales, customer service and/or contact centres
Experience working towards daily/monthly KPIs/targets

Desirable but not essential:

Experience working in a law firm
Experience working with HubSpot

Responsibilities

To respond to inbound and outbound calls, emails, and web enquiries from bereaved clients and their families, handling each contact with care, patience, and compassion
To generate quotations and ensure that prospective clients have an excellent experience as soon as they contact our firm
Talking to clients sensitively and empathetically to understand their requirements and selecting services to suit
Handling leads from multiple channels and controlling them through our leads management system
Meeting Jones Whyte KPIs/Targets to support the wider needs of the business
Adhering to and putting into practice all Jones Whyte policies and procedures in a professional and confidential manner
Using initiative and incentives to promote referral opportunities and liaise with other departments within the business to identify and meet client needs
Taking payments online and over the phone
Producing contracts and managing e-sign processes
Liaising throughout with our solicitors to ensure clients receive fast and accurate legal advice
Providing an efficient, professional, and compassionate service to clients at all times
Attending and contributing to weekly team meetings

Company Benefits & Perks

Jones Whyte is proud to have been recognised as the Scottish Top Employer of the Year at The Herald and s1jobs Top Employer Awards 2025. This award reflects our commitment to creating a workplace where people thrive one that values career development, wellbeing, inclusivity, innovation, and community impact. As a firm, were dedicated to fostering an environment where every team member feels supported, empowered, and part of something meaningful.

We offer:

Competitive salary
Monthly Commission
26 days holiday plus 8 bank holidays.
Holiday Loyalty Scheme: Up to 5 additional days
Buy and Sell up to 3 holiday days each year
Enhanced maternity and paternity benefits
Wellbeing Support
Salary Extras employee discounts on retailers, dining, travel & more
Annual Company Day out
Hybrid working and modern Glasgow office
Birthday early finish and regular team events

Apply Now

Refine Your Search

client advisor jobs in drumchapel, glg

Client Services Advisor

Customer Service Advisor

Client Care Advisor

HR Operations and Support (Associate)

Customer Support Advisor

SME Customer Success Advisor

Project Administrator

Audit Advisor

JUNIOR SALES ADVISOR

Client Service Advisor - Corporate Insurance, Glasgow

People & Culture Manager (SaaS / Software) - Glasgow

Outbound Sales Advisor

Customer Service Advisor NHS

Health & Safety Advisor

Team Leader - Direct Investing Complaints

Quality Advisor

Parts Warehouse Operative

L'Oréal Luxe Multi-Brand Travel Beauty Advisor, Glasgow Airport (37.5 Hours)

Outbound Sales Advisor

Consultant - Delay Analysis

I want to receive the latest job alerts for client advisor in drumchapel, glg

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