Customer experience associate Work, Jobs in Drumclog, Slk (with Salaries)

Customer Service Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
Customer Support Associate (Later Stage Mortgages)
Nationwide Building Society —Glasgow
- From £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Part-Time Sales Associate
Instyle Sofas —Glasgow
- Up to £15,000 a year
- Part-time
- Sales
- In-person
- Free parking
- Annual leave
Quick apply
11d
Sales Executive - Scotland
Kohler —Glasgow
- £27,500 - £32,500 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Sales
Associate, Asset Finance Broker Sales
Lloyds Banking Group —Glasgow
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
12d
CX Team Member
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Retail Sales Associate
RESTOCK3D —Glasgow
- £9 - £13 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
13d
Sales Associate
Kosher Scotland —East Kilbride
- From £26,000 a year
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
Associate Front of the House
Black Rooster Peri Peri —East Kilbride
- £8 - £13 an hour
- Part-time
- Hospitality
- Culinary experience
- Basic maths
- Employee discount
Quick apply
4h
Sales Associate
Castore —Glasgow
- 8 hour shift
- Sales
- Communication skills
Quick apply
Field Service Administrator
Savaria Corporation —Bailleston
- £25,000 - £26,000 a year
- Full-time
- Administrative experience
- In-person
- Employee assistance programme
- Employee discount
Quick apply
10d
Pensions Administrator
Hymans Robertson LLP —Glasgow
- £24,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Leasing/Sales Negotiator
Moda Living —Glasgow
- £27,040 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
3d
Associate Financial Services Manager
Aurum Card Technologies —Glasgow
- £3,900 - £5,200 a month
- Full-time
- Microsoft Excel
- ERP systems
- Business development
- Employee stock purchase plan
Quick apply
Site Associate - Glasgow
Deliveroo —Glasgow
- £13.25 an hour
- Full-time
- Restaurant
- Kitchen experience
Sales Associate
Ernest Jones —Glasgow
- £12.71 an hour
- Part-time
- Employee discount
12d
Estee Lauder Companies - Fragrance Specialist - Boots Glasgow Fort - 22.5 hours
Estee Lauder —Glasgow
- Weekend availability
- Sales
- Retail sales
Territory Manager in Training - Water
Ecolab Inc. —Glasgow
- From £31,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Life insurance
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Microsoft Office
Quick apply

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Customer Service Associate

Close Brothers -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Analysis skills
IT
Customer support
Financial services
Communication skills
Banking

Full job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance (CBAF) team where you'll play an important role in delivering a seamless, compliant, and positive experience for our customers throughout their journey with us, supporting a wide range of in-life account activities (excluding collections).

You don't need previous experience to succeed in this role, instead we're looking for someone with excellent communication skills, a genuine empathy for customers, and a commitment to delivering a consistently high standard of service. Previous customer service experience, particularly within banking or financial services, would be beneficial

RESPONSIBILITIES

Empathetically communicate with customers through all available channels including telephone, post and email
Handle and accurately capture all service requests ensuring compliance with policies and SLAs
Accurately capture service requests received by email, portal, post or telephone
Update customer and bank details promptly and accurately
Support in-life account management tasks such as payment date changes, asset replacements, settlement processing, cancellations, and withdrawals.
Refer complaints in line with policy and assist with resolution activities where needed.
Identify potential vulnerability indicators and follow established processes to ensure suitable customer support
Manage bereavement cases sensitively and in accordance with agreed procedures.
Process card payments, refunds, and in-life intermediary payments
Conduct ongoing customer due diligence throughout the lifecycle and support audit and ad-hoc information requests

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

Customer focused, able to appreciate customer needs and deliver good outcomes
Able to demonstrate empathy and understanding in customer interactions
Strong relationship building skills, quick to develop and maintain relationships both internally and externally
Able to demonstrate accuracy and a strong attention to detail
An ability to work independently as well as part of a team
Numerate with analytical ability

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Experience of providing excellent Customer support
Good knowledge of Microsoft Products
Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
Previous knowledge and experience of the Asset Finance industry.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [email protected] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:
https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:
https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

#LI-JN1 #LI-HYBRID #LI-CBAFL

At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.

We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments.

We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients.

Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.

Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.

We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.

Apply Now

Refine Your Search

customer experience associate jobs in drumclog, slk

Customer Service Associate

Customer Support Associate (Later Stage Mortgages)

Part-Time Sales Associate

Sales Executive - Scotland

Associate, Asset Finance Broker Sales

CX Team Member

IT Support Services Technician

Retail Sales Associate

Sales Associate

Associate Front of the House

Sales Associate

Field Service Administrator

Pensions Administrator

Leasing/Sales Negotiator

Associate Financial Services Manager

Site Associate - Glasgow

Sales Associate

Estee Lauder Companies - Fragrance Specialist - Boots Glasgow Fort - 22.5 hours

Territory Manager in Training - Water

Inventory Associate

I want to receive the latest job alerts for customer experience associate in drumclog, slk

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