Digital customer support Work, Jobs in Drumclog, Slk (with Salaries)

Sales Professional - Live chat
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Computer literacy
- Organisational skills
- Typing
Quick apply
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- English
- Communication skills
- Banking
- Annual leave
- Employee discount
Quick apply
14d
Junior Video Editor
Chisholm Hunter Ltd —Glasgow
- Up to £26,500 a year
- Full-time
Quick apply
Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Employee discount
6d
006 - Customer Service Representative - Virgin Money (CYBG)
Teleperformance —Glasgow
- £26,436.80 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Banking
- Employee assistance programme
Customer Service Advisor
HSBC Global Services Limited —Motherwell
- From £25,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
12d
Universal Banker
HSBC Global Services Limited —Glasgow
- From £28,800 a year
- Full-time
- Communication skills
- Banking
- Employee discount
5d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
13d
Customer Assistant - Online
Morrisons —Johnstone
- Annual leave
- Employee discount
Quick apply
8d
Sales and Marketing Assistant
Circulus CRM —Glasgow
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
8d
Production Operative/Packer
OV Glasgow —Glasgow
- From £12.71 an hour
- Overtime
- Computer literacy
- English
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Project Coordinator
Smplicare —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Leadership
- Communication skills
- Annual leave
- Work from home
Quick apply
13d
Sales Assistant/Warehouse Operative
FlooringSuperstore.com —Glasgow
- £12.71 an hour
- Weekend availability
- Sales
- Customer service
- Warehouse experience
- Free parking
- Store discount
Quick apply
Counsellor (Remote)
Telus Health —Glasgow
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Emergency Call Advisor (REQ02915)
Bield Housing and Care —Glasgow
- £19.83 an hour
- Weekend availability
- Customer service
- Computer literacy
- Typing
- Paid training
- Annual leave
8d
Customer Service Agent
ABM UK —Paisley
- £12.81 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
BSL/English Translator Staff (UK)
Sign Language Interactions Ltd —Glasgow
- £35,000 - £50,000 a year
- Overtime
- Remote
- Bilingual
- Customer service
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Assistant Officer - Investigation Services
HM Revenue and Customs —Gartcosh
- £28,016 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Work from home
11d
Customer Consultant - Rutherglen
Nationwide Building Society —Rutherglen
- From £26,500 a year
- Part-time
- Banking
4d
Customer Service Agent
ABM —Paisley
- £12.81 an hour
- Part-time
- Communication skills

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Sales Professional - Live chat

Chisholm Hunter Ltd -
Glasgow

Quick apply

Job details

Permanent | Full-time
£12.71 an hour

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Magento
E-commerce
Customer relationship management
Customer loyalty building
Organisational skills
Relationship management
Customer interaction
Typing
Sales and customer service experience
Communication skills
Add-on sales

Full job description

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

As a Luxury Online Sales Professional, you will be responsible for delivering a "Cut Above" customer experience across our digital sales channels, including live chat, email, and telephone. You will play a key role in converting online enquiries into sales, building relationships with customers, and supporting them throughout their purchasing journey.

This is a fast-paced role requiring exceptional communication skills, strong attention to detail, and the ability to manage multiple customer conversations simultaneously while maintaining accuracy and professionalism. You will proactively identify sales opportunities, nurture customer relationships, and contribute towards departmental sales and service targets.

Key Responsibilities include:

Respond promptly and professionally to customer enquiries via live chat, email, and telephone.
Manage multiple customer conversations simultaneously while maintaining high levels of accuracy, attention to detail, and service quality.
Provide detailed and accurate information on luxury jewellery, Swiss timepieces, pricing, finance options, promotions, and services to support informed purchasing decisions.
Proactively identify opportunities to upsell and cross-sell products, including our exclusive insurance packages and aftercare services.
Build genuine customer relationships, manage expectations, and deliver on promises to create loyalty and repeat business.
Follow up on sales enquiries and previous customer interactions to nurture relationships and maximise conversion opportunities.
Collaborate closely with retail stores and internal sales teams to manage leads, update customer records, and support customer follow-up activity.
Maintain departmental KPIs including sales performance, customer satisfaction, response times, conversion rates, and process accuracy.
Become an expert in our luxury jewellery and Swiss watch collections through ongoing training and development.
Ensure compliance with company procedures, GDPR regulations, and industry standards.

Qualifications & Experience:

Previous sales experience is essential, ideally within retail, luxury goods, customer service, contact centre, or online sales environments.
Demonstrable experience of achieving sales targets and identifying opportunities to maximise revenue.
Passion for jewellery, gemstones, luxury products, and delivering exceptional customer experiences.
Strong IT literacy & experience working with Magento, POS, Live Chat & Office 365
Capability to type minimum 30 words per minute
Demonstrate a proactive approach, consistently seeking ways to improve processes and deliver excellent results
Confidence using multiple computer systems simultaneously.
Ability to effectively multitask and manage several customer conversations and tasks at once in a fast-paced environment.
Strong organisational skills and the ability to prioritise workload effectively.
Comfortable working towards individual and team performance targets and KPIs.

What Success Looks Like:

Delivering outstanding customer satisfaction across all digital channels.
Achieving and exceeding sales and conversion targets.
Maintaining high standards of accuracy and compliance.
Building long-term customer relationships that generate repeat business and referrals.
Demonstrating strong product knowledge and commercial awareness.

If this seems like your ideal role, apply now!

Quick apply

Refine Your Search

digital customer support jobs in drumclog, slk

Sales Professional - Live chat

Fraud Specialist

Junior Video Editor

Sales Assistant

006 - Customer Service Representative - Virgin Money (CYBG)

Customer Service Advisor

Universal Banker

Specialist Customer Care Advisor - Telephony

Customer Assistant - Online

Sales and Marketing Assistant

Production Operative/Packer

Project Coordinator

Sales Assistant/Warehouse Operative

Counsellor (Remote)

Emergency Call Advisor (REQ02915)

Customer Service Agent

BSL/English Translator Staff (UK)

Assistant Officer - Investigation Services

Customer Consultant - Rutherglen

Customer Service Agent

I want to receive the latest job alerts for digital customer support in drumclog, slk

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