Icqa operations manager, uk customer Work, Jobs in Duffield, Dby (with Salaries)

Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Nationwide Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
9d
Business Development / Key Account Manager
MEMS Power Generation Limited —Alfreton
- £50,000 - £80,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Team Leader - Blue Badge and Business Development
Derby City Council —Derby
- £38,510 - £41,177 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
6d
Events Manager
The In-House Agency —Derby
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Budgeting
Quick apply
Club DCFC Sales Administrator
Derby County Football Club —Derby
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Senior Account Manager - Derby
Everything Tech Group —Derby
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- English
- Bachelor's degree
- Team management
Regional Operations Co-ordinator - North of England
Ecolab Inc. —Derby
- Full-time
- In-person
- Communication skills
2d
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
12d
Service Administration Manager
Envirogen —Somercotes
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Flights & Ticketing Executive
Riviera Travel —Burton-On-Trent
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
5d
Operations & Logistics Coordinator
The People Keeper —Ripley
- £30,000 - £35,000 a year
- Part-time
- Computer literacy
- Computer skills
- In-person
Quick apply
2d
International Account Manager
Lion Secure Despatch —Mansfield
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Business development
- Analysis skills
Quick apply
12d
Customer Engagement: Senior Email Marketing Manager
Games Workshop —Nottingham
- Team management
- Free parking
- Employee discount
3d
Retail Associate
TK Maxx —Derby
- Part-time
- Customer service
- No experience needed
- Employee discount
1d

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Account Manager - Derby

One Big Circle
Derby

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Business development
Market research
Product development
Organisational skills
Relationship management
Live product demonstrations
Customer interaction
Product demonstrations
Account management
Tender documentation
Communication skills

Full job description

Account Manager

One Big Circle – Derby

Full-Time 37.5 hours over 5 Days

Salary £40,000 - £45,000 (experience depending)

About One Big Circle

Be part of an award-winning workplace: The Sunday Times Best Medium-sized Technology Company 2025

Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

We have built a culture where people feel supported, included, and empowered to do their best work. Our team is growing, and we’d love for you to be part of the journey.

Responsibilities

Account Management & Customer Engagement

Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
Gather and communicate customer feedback to support continuous product and service improvement.

Commercial & Strategic Development

Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
Work with colleagues to identify and develop new opportunities across the UK and internationally.
Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities.

Product & Market Development

Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
Support the development and commercialisation of new products, including DepotMATE.
Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
Contribute insights from customers and the market to influence product development and innovation.

Bids, Proposals & Marketing Support

Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.

Market Expansion & Events

Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.

Personal Qualities and Experience

Minimum requirement of 2 years experience within the rail industry.
Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
Maintain proficiency in Microsoft Office applications (Word, PowerPoint, Excel) alongside modern collaboration tools such as Google Drive and Notion to support efficient working practices.
Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.

Company Benefits Include:

Auto enrolment Pension Scheme
25 Days Holiday plus bank holidays
Life Assurance
Private Healthcare Cover
Work related training courses as required
Complimentary snacks and refreshments including fresh fruit
Office-Centric role
Access to Bike to Work Scheme
Secure bike storage and shower facilities
Social events

How to Apply

Join an award-winning team, named ‘The Sunday Times Best Medium-sized Technology Company 2025’. At One Big Circle, you’ll be part of a fast-growing team where your ideas and contributions are truly valued.

Please send your CV and covering letter to [email protected]

By applying for this role, you understand that we will process your personal information in accordance with our privacy policy, accessible at https://onebigcircle.co.uk/privacy-policy/

Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.

Find out more about us at www.onebigcircle.co.uk

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Application question(s):

Please confirm whether you hold a valid, full UK driving licence?
Do you have at least two years of experience working within the railway industry?
Please confirm which area of Derby or the surrounding region you reside in

Work Location: In person

Quick apply

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