Service advisor Work, Jobs in Duffield, Dby (with Salaries)

Customer Service Advisor Apprenticeship – Beechwood Mazda Derby
Calex UK —Derby
- Full-time
- Computer literacy
- Communication skills
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Computer skills
Customer Service Advisor
Halfords —Derby
- £30,000 - £34,440 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Service Advisor
Vertu Motors —Derby
- £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
2d
Service Advisor
Stratstone —Derby
- Customer service
- Annual leave
- Employee discount
Quick apply
Parts Advisor
cinch —Derby
- £31,000 a year
- Monday to Friday
- Computer literacy
- Employee assistance programme
Quick apply
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Automotive Service Advisor Part time
Sitwell Garage Ltd —Spondon
- From £12.71 an hour
- Part-time
- Administrative experience
- Front desk
- Computer skills
- Employee discount
Quick apply
5d
Parts Sales Advisor
SDL Car Parts —Clay Cross
- £29,998.80 - £35,884.99 a year
- Full-time
- No experience needed
- Employee discount
Service Advisor
Evans Halshaw —Derby
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
NAPIT —Mansfield
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
10d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
Service advisor NK MOTORS CHILWELL
NK Motors Kia —Nottingham
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
5d
Bodyshop Workshop Controller
Pentagon Motor Group —Derby
- £33,000 a year
- Monday to Friday
- Computer literacy
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Service Advisor - Service Centre
Stoneacre —Chesterfield
- £35,000 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Advisor
Pentagon Motor Group —Mansfield
- Up to £32,000 a year
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Service Advisor
LF&E Refrigerated Transport —Swadlincote
- £27,476.80 a year
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
8d
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- Databases
- Administrative experience
- Free parking
Quick apply
4d
Patient Services Advisor - Call Handler
Aspiro Healthcare —Derby
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply

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Customer Service Advisor Apprenticeship – Beechwood Mazda Derby

Calex UK
Derby

Apply Now

Job details

Full-time | Apprenticeship

Qualifications

Vehicle service booking
Driving Licence
Computer literacy
GCSE
Complaint handling
Automotive service
Customer interaction
Communication skills

Full job description

Service Advisor Apprentice – Level 2 Customer Service Practitioner

IMI-Approved Apprenticeship – Level 2
Employer: Beechwood Mazda
Location: Derby DE1 2QD

Beechwood Mazda Derby is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training.

Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.

Key Responsibilities

Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers professionally to ensure a positive service experience
Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
Coordinate with parts departments to ensure timely availability of components
Keep customers updated on service progress, including any additional work identified during inspections
Handle customer complaints professionally, striving for satisfactory resolutions
Use computerised systems to input service orders, generate invoices, and maintain customer records
Maintain a clean and organised service reception area
Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Working Week

40 hours per week, typically Monday to Friday
Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership

Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Henry Ford Academy.

Training & Time Away From Home

Apprentices are employed directly by Beechwood Mazda
Training includes week-long block release, requiring travel and overnight stays away from home at The Mazda Academy
Supported through:
- Face-to-face technical and customer service sessions
- Virtual classroom sessions and e-learning
- Workplace coaching and mentoring

All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.

Qualification

Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA)
Covers workplace competence, technical knowledge, and OTJ learning
Completion provides a nationally recognised qualification and a clear route into automotive service careers

Salary

Pay is set by the employing dealership.
All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
https://www.gov.uk/national-minimum-wage-rates

Entry Requirements

Aged 16+
GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
Strong interest in vehicle service and customer support
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Willingness to follow instructions and learn from experienced colleagues
Basic IT skills for documentation and communication
Working towards or holding a valid driving licence

About Calex UK

Calex UK is the official apprenticeship recruitment and training partner to Mazda in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards.

Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.

Recruitment Process

Applications are assessed against entry and qualification requirements
Suitable applicants will receive further information by email
If you do not hear back within 5 working days, please assume your application has been unsuccessful

Applicants must provide evidence of qualifications (GCSEs / Functional Skills). Please note that we are unable to accept any documents other than official certificates.

For support, adjustments, or application queries, please contact:
[email protected]

Apply Now

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Service Advisor Apprentice – Level 2 Customer Service Practitioner

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