Hall manager Work, Jobs in Dumbarton (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Revenue and Distribution Manager
Mar Hall Golf & Spa Resort —Bishopton
- Full-time
- Hotel
- In-person
- Resort
- Free parking
- Employee discount
Quick apply
Sales Office Manager
Mar Hall Golf & Spa Resort —Bishopton
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Sales Manager (pro-active)
Mar Hall Golf & Spa Resort —Bishopton
- Full-time
- Hospitality
- Hotel
- Business development
- Free parking
- Employee discount
Quick apply
Senior Production Manager - Backshift
ABP UK —Glasgow
- Full-time
- English
- Maths
- Continuous improvement
Quick apply
Assistant Manager | Glasgow NEW OPENING
Rudy's Pizza —Glasgow
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Production Manager
ABP UK —Glasgow
- Full-time
- English
- Maths
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Welfare Coordinator
St Andrew’s College Language Schools —Glasgow
- £18 - £95 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- First Aid Certification
- Annual leave
Breakfast Chef
Mar Hall Golf & Spa Resort —Bishopton
- £14.50 an hour
- Full-time
- Hotel
- Continuous improvement
- Cleaning
- Free parking
- Employee discount
7d
Centre Manager
St Andrew’s College Language Schools —Glasgow
- £18.00 - £887.39 a week
- Weekend availability
- Experience working with children
- School
- Annual leave
Pathology Lead
Health Services Laboratories (HSL) —Glasgow
- Up to £71,150 a year
- Hospital
- Computer literacy
- Laboratory experience
- Annual leave
- Employee assistance programme
6d
Night Manager
Hotel Indigo Glasgow —Glasgow
- £30,243.20 a year
- Full-time
- English
- Hotel
- Front desk
- Annual leave
- Referral programme
Quick apply
10h
Deputy Clinical Services Manager – Outpatients
Circle Health Group —Glasgow
- Up to £48,950 a year
- Full-time
- Supervising experience
- Mentoring
- Leadership
- Employee discount
- Life insurance
Cleaner
Parklands Hotel and Country Club —Glasgow
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
- Annual leave
Quick apply
13d
Engineering Technician
Circle Health Group —Glasgow
- Up to £40,995 a year
- Full-time
- Hospital
- Maintenance
- Mentoring
- Employee discount
- Life insurance
9d
Lead Gymnastics Coach
Glasgow Life —Glasgow
- £15.77 - £16.94 an hour
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
12d
Facilities Maintenance Engineer
HarperCollins UK —Glasgow
- Overtime
- Engineering
- Continuous improvement
- Communication skills
Quick apply
Gymnastics Coach ( Part Time & Bank Contract )
Glasgow Life —Glasgow
- £14.37 - £15.25 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
12d

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

hall manager jobs in dumbarton

Customer Service Team Manager

Revenue and Distribution Manager

Sales Office Manager

Sales Manager (pro-active)

Senior Production Manager - Backshift

Assistant Manager | Glasgow NEW OPENING

Production Manager

Welfare Coordinator

Breakfast Chef

Centre Manager

Pathology Lead

Night Manager

Deputy Clinical Services Manager – Outpatients

Cleaner

Engineering Technician

Lead Gymnastics Coach

Facilities Maintenance Engineer

Gymnastics Coach ( Part Time & Bank Contract )

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Description

Key Responsibilities

Skills, Knowledge & Expertise

About HarperCollins UK

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