Support escalation Work, Jobs in Dundee, Dnd (with Salaries)

Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
1d
Supervisor (Part-Time)
Pandora Jewelry —Dundee
- £14.53 an hour
- Part-time
- Sales
- Customer service
- Driving
- Employee discount
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
6d
Deputy Operations Manager
ESP Group —Arbroath
- £30,000 a year
- Full-time
- Travel
Quick apply
Activities Co-ordinator
HC-One - Finavon Court —Forfar
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
13d
Deputy Team Leader - Production (Night Shift)
DC Thomson —Dundee
- Night shift
- IT
- Communication skills
Quick apply
11d
Care Assistant
HC-One - Finavon Court —Forfar
- £13.50 - £14.00 an hour
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Customer Planner
Rexroth —Glenrothes
- Full-time
- ERP systems
- Communication skills
- Employee discount
Quick apply
Full Time Carer
Adon health ltd —Dundee
- £13.75 - £14.75 an hour
- Part-time
- Medication administration
- Heavy lifting
- Driving
- Employee discount
- Flexible schedule
Quick apply
Enhanced Pupil Support Assistant
Perth & Kinross Council —Perth
- £20,561 - £22,369 a year
- Part-time
- School
1d
Site Engineer
enable-infrastructure —Dundee
- £300 - £350 a day
- Civil engineering
- Quality control
- Travel
Quick apply
13h
Activities Co-ordinator
HC-One - Strathtay House —Perth
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager Commodity & Sourcing
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- In-person
- Sick pay
10d
Senior Project Manager
SSE —Perth
- £58,100 - £87,100 a year
- Full-time
- Management
- Project management
- No degree
- Employee discount
- Gym membership
13d
Pupil Care and Welfare Officer, Tulloch Primary School
Perth & Kinross Council —Perth
- £17,669 - £18,614 a year
- Temporary
- School
1d
IT Operations Engineer
Bidwells —Perth
- Full-time
- Azure
- Microsoft Office
- SQL
- Employee discount
Head of MSAT
Argenta —Dundee
- Full-time
- Computer literacy
- Master's degree
- Project management
Quick apply
Technical Advisor, COE 6 - Amphion Controls
NOV Inc. —Forfar
- Full-time
- Oracle
- Analysis skills
- Programmable logic controllers
- Employee assistance programme
- Gym membership
Registered Nurse
HC-One - Ballumbie Court —Dundee
- £22.54 - £23.06 an hour
- Nursing
- Annual leave
- Employee assistance programme
Quick apply
1d

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Customer Support Advisor (9 months FTC)

Snappy Shopper -
Dundee

Quick apply

Job details

Fixed term contract
1 day ago

Qualifications

CRM software
Canva
Customer support
Communication skills
Help desk

Full job description

Please note that this role will be titled ‘Retail Support Advisor’ internally.

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.

Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.

About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.

About the role

The Customer Support Advisor will be the first point of contact for retailers and shoppers, helping resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.

Your day-to-day will include:

Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
Supporting basic marketing activities and campaign tasks (training provided)
Managing payment, order and account issues and liaising with finance or operations where necessary
Recording interactions accurately in CRM and ensuring timely follow-up
Spotting trends in queries and contributing to process improvements to reduce repeat issues

This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.

To be successful in this role, you’ll be/have:

Experience working in a customer-facing role, ideally in a fast-paced environment.
Strong written and verbal communication skills, with the confidence to speak with customers, retailers and colleagues throughout the day.
Comfortable learning and using technology, with experience administering, troubleshooting or navigating multiple systems.
Strong attention to detail and the ability to follow processes accurately while balancing multiple priorities.
Organised and able to manage workflows, deadlines and competing demands effectively.
A calm, solution-focused approach when dealing with customers, partners and unexpected challenges.
Adaptable and comfortable working in a fast-moving environment where priorities can change and no two days are exactly the same.
Someone who enjoys variety, problem-solving and working collaboratively with others to find solutions.
As a growing technology business, we're continuously improving our platform and processes, so flexibility, curiosity and a willingness to learn are important.

Desirable:

Experience using CRM systems, helpdesk tools or messaging platforms.
Retail-facing experience.
Familiarity with Canva.
Exposure to payments, order management or e-commerce systems.

Who you are

Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.

What’s in it for you

Joining Snappy means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.

Applying

Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.

This role will be titled Retail Support Advisor internally.

Quick apply

Refine Your Search

support escalation jobs in dundee, dnd

Customer Support Advisor (9 months FTC)

Supervisor (Part-Time)

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Deputy Operations Manager

Activities Co-ordinator

Deputy Team Leader - Production (Night Shift)

Care Assistant

Service Delivery Team Lead

Customer Planner

Full Time Carer

Enhanced Pupil Support Assistant

Site Engineer

Activities Co-ordinator

Senior Manager Commodity & Sourcing

Senior Project Manager

Pupil Care and Welfare Officer, Tulloch Primary School

IT Operations Engineer

Head of MSAT

Technical Advisor, COE 6 - Amphion Controls

Registered Nurse

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