Service desk support Work, Jobs in Dundee (with Salaries)

Customer Service Advisor - 6 months FTC
SWARCO —Dundee
- £26,250 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
- Employee assistance programme
Quick apply
2d
Reception Team Member
Sirius Hotel Group —Dundee
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Spa Attendant
Apex Hotels Ltd —Dundee
- £12.85 an hour
- Part-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
23h
Part Time Medical Receptionist
Tayview Medical Practice —Newport-On-Tay
- Part-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
1d
Hotel Assistant (Reception & Housekeeping)
Monifieth Farm Hotel —Dundee
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- Free parking
- Annual leave
Quick apply
6d
Sales Support Assistant
DC Thomson —Dundee
- Full-time
- Hybrid work
- Travel
Quick apply
Assistant Front Office Manager
Valor Hospitality —St. Andrews
- £32,000 a year
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
11d
Operations Manager
Carnoustie Golf Hotel & Spa —Carnoustie
- £42,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Annual leave
Test Technician
Raytheon —Glenrothes
- Full-time
- Hybrid work
- School
- Relocation assistance
- Sick pay
Night Receptionist/Porter
Mercure Perth —Perth
- £13.32 an hour
- Full-time
- Bar
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Dundee
- Employee discount
Senior Analyst, Procurement
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Project management
- Negotiation
- Sick pay
Service Delivery Team Lead
Redsquid Communications —Glenrothes
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Telephone and Administration Volunteer (Homestore) - Retail
British Heart Foundation —Dundee
- Employee discount
Manufacturing Engineer
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Presentation skills
- School
- Relocation assistance
- Sick pay
Hardware Design Authority (Power Electronics)
Raytheon —Glenrothes
- Full-time
- Hybrid work
- Relocation assistance
- Sick pay
Material Controller
NAVANTIA UK —Methil
- Full-time
- Spanish
- Oracle
- ERP systems
Quick apply
5d
Cash Desk Volunteer (Homestore)
British Heart Foundation —Dundee
- Employee discount

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Customer Service Advisor
Search Hiredonline —Dundee
Making customers aware of other products available at the end of the call. Confidence, you will be required to make customers feel at ease and reassure them…
£13.49 an hour
3d
Customer Service Advisor - 6 months FTC
SWARCO —Dundee
Supporting driver registrations and membership queries. Deliver excellent customer service in a fast-paced environment. Detail-focused and analytical approach.
£26,250 a year
Quick apply
2d

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Customer Service Advisor - 6 months FTC

SWARCO -
Dundee

Quick apply

Job details

Full-time
£26,250 a year
2 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service
Microsoft Office
Computer skills
Communication skills
Help desk

Full job description

Company Description

About SWARCO Smart Charging

At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

Job Description

Customer Support Advisor – Smart Charging (Dundee)

What you will do

We have an exciting opportunity for outgoing, confident, and customer-focused individuals to join our growing Smart Charging team in Dundee. on a fixed term contract basis for 6 months. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network.

Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift-based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week.

Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.

Key responsibilities include:

Providing advice and assistance to EV drivers and charge point owners
Acting as the first point of contact for ChargePlace Scotland enquiries
Offering basic technical support and logging faults via management systems
Supporting driver registrations and membership queries
Assisting with charge point commissioning administration
Tracking faults and user activity in line with service level agreements
Maintaining accurate records and performance reporting
Supporting the wider operations team with customer and network activities

On a day-to-day basis, you will:

Respond to customer queries via phone, email, and digital channels
Log and monitor faults using internal systems
Assist users with registration and RFID media requests
Monitor service levels and escalate issues where required
Update systems and maintain accurate records
Produce performance and exception reports
Collaborate with internal teams to support network uptime
Deliver excellent customer service in a fast-paced environment

You may also:

Support commissioning activities for new charge points
Assist with operational improvements and process updates
Work across a 24/7 shift rota including evenings, nights, and weekends

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

33 days holiday (including bank holidays) pro rata
Employer pension contributions
Employee Assistance Programme
Life assurance up to 6x salary
Full training and development opportunities

Qualifications

What we are looking for

Experience in customer service (phone or face-to-face)
Strong communication and interpersonal skills
Experience using computers, telephones, and digital communication tools
Competent in Microsoft Office packages
Ability to multitask and prioritise workload
Strong organisational and record-keeping skills
Detail-focused and analytical approach
Ability to work independently and as part of a team
Motivated to learn new skills in a growing industry
Positive, proactive “can-do” attitude

Desirable:

Previous service centre or help desk experience
Experience in a technical or support environment

Additional Information

Interested?

Please apply by clicking on the apply button.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

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#ITS

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Refine Your Search

service desk support jobs in dundee

Customer Service Advisor - 6 months FTC

Reception Team Member

Spa Attendant

Part Time Medical Receptionist

Hotel Assistant (Reception & Housekeeping)

Sales Support Assistant

Assistant Front Office Manager

Operations Manager

Test Technician

Night Receptionist/Porter

Cash Desk Volunteer

Senior Analyst, Procurement

Service Delivery Team Lead

Telephone and Administration Volunteer (Homestore) - Retail

Manufacturing Engineer

Hardware Design Authority (Power Electronics)

Material Controller

Cash Desk Volunteer (Homestore)

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