Customer experience specialist Work, Jobs in Dunfermline, Fif (with Salaries)

Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
7d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
CRM Project Manager
Scottish SPCA —Dunfermline
- £50,000 a year
- Full-time
- Hybrid work
- PMP
- Travel
- APIs
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
12d
Customer Resilience and Journey Success Team Leader
M&G plc —Stirling
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
4d
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
CRM Systems Specialist
Mail Bazar Digital Ltd —Edinburgh
- £55,600 - £62,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Annual leave
- Sick pay
Quick apply
12d
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
4d
Project & Operations Coordinator
Ekco —Broxburn
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
8d
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Customer Support Exec. (B2B SaaS)
VoucherCart —Edinburgh
- £27,000 - £32,000 a year
- Full-time
- Google Suite
- English
- SQL
Quick apply
Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Temporary Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Edinburgh
- Temporary
- Customer service
Service Manager
Perfect Service Solutions Ltd —Stirling
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
3d
Retail Branch & Transfer Manager
WeBuyAnyCar —Newbridge
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Retail Sales Advisor - 20 Hours
DFS —Stirling
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
5d

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Contact Centre Team Leader – Full Time

Vets Now -
Dunfermline

Apply Now

Job details

Permanent | Full-time
£33,150 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Mentoring
Leadership
Communication skills

Full job description

Location

Dunfermline, Scotland

Job Type

Permanent

Salary

33,150 PA

About the Job

Are you looking for a new leadership challenge?

Be part of the UK’s leading provider of Emergency Pet Care

We are at the forefront of emergency and critical care, making a real difference to pet owners and saving the lives of pets each day. We provide cover to over 1000 vet practices and have over 60 emergency clinics and specialist referral hospitals across the UK. Vets Now are truly at the cutting edge of pet emergency services.

About the role

We are currently seeking a Contact Centre Team Leader to join our contact centre based in Dunfermline.

This is a full-time, permanent position working 37.5 hours per week.

The role involves working 5 days out of 7 to cover contact centre opening hours.

Shifts include weekday evenings, weekend days and evenings, and overnight work.

Lead from the front

Working as a contact centre team leader at Vets Now will expose you to rewarding experiences you simply wouldn’t see in any other contact centre role.

This role will involve leading, motivating and supporting a team of call handlers who are the first point of contact for worried pet owners in an emergency. Our contact centre team, the pet equivalent of 999, are motivated by driving service excellence.

You will be based at our support office in Dunfermline and will be fully supported by our clinical and senior management team. Our network of pet emergency clinics and emergency specialty hospitals work in collaboration to ensure we can offer the best emergency and critical care in the country. Whether it’s sharing best practice or offering an empathetic ear, you will never be alone at Vets Now.

Are you a successful leader with strong operational skills?

We are the experts in emergency and critical care veterinary practice and that’s why we only employ the best. To be a part of our operational leadership team we are looking for someone with:

Experience of working within a client or customer service environment. Ideally some of this experience will have been gained in a contact centre environment.
Excellent customer service and communication skills
Previous experience of working in a leadership role
Experience of supporting, coaching and mentoring in the workplace
Ability to work well under pressure, maintaining the tact and diplomacy required in challenging situations
Demonstrate the ability to work to tight deadlines and seek solutions to problems
Ability to adapt quickly and professionally to a rapidly changing environment
Experience in working in a high volume, fast-paced environment
Excellence in attention to detail
A passion for delivering service excellence

Benefits

Competitive salary
7 weeks pro rata annual leave
Your birthday as a paid day off
Cash Health Plan provided by Simply Health
Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
UK Standard Pension contributions – 5% Employee/3% Employer
Discounted staff pet care
Membership of employee wellbeing programme
Death in service of two times annual salary
Company sick, maternity, paternity and adoption pay schemes

Apply Now

Refine Your Search

customer experience specialist jobs in dunfermline, fif

Contact Centre Team Leader – Full Time

CRM - Senior CRM & Loyalty Manager

CRM Project Manager

Investigations Team Manager

Customer Resilience and Journey Success Team Leader

Customer Experience Specialist, Sales - Edinburgh

CRM Systems Specialist

Investigations Operations Leader

Project & Operations Coordinator

Guest Experience Specialist

Customer Support Exec. (B2B SaaS)

Returns Specialist

Temporary Sales Assistant - UNIQLO Princes Street

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Service Manager

Retail Branch & Transfer Manager

Senior Marketing Specialist

Marketing Specialist

Retail Sales Advisor - 20 Hours

Lead Application Support Manager

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