Customer service manager Work, Jobs in Dunfermline, Fif (with Salaries)

Retail Manager (Post Office + Banking Hub)
Sri Nidhi BH Limited —Cowdenbeath
- £42,000 - £45,000 a year
- Full-time
- Management
- Team management
- In-person
Quick apply
10d
Assistant Branch Manager
Travis Perkins —Dunfermline
- Full-time
- Customer service
- Negotiation
Assistant General Manager
Richard R Black & Son T/As Lindores - Stay —Cupar
- £29,000 - £36,000 a year
- Weekend availability
- English
- Business development
- Team management
- Free parking
- Employee discount
Quick apply
6d
Team Manager
Nationwide Building Society —Dunfermline
- From £32,800 a year
- Full-time
- Analysis skills
- Team management
- Organisational skills
2d
Assessment Centre Manager (Glencorse)
Capita —Penicuik
- £60,000 a year
- Weekend availability
- Team management
- Recruiting
- In-person
- Employee discount
Team Leader Front of House
Fairley's Garden Centre —Cairneyhill
- £18,855 - £19,220 a year
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
2d
Regional Account Manager
DART Tool Group —Kirkcaldy
- £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Profit sharing
- Annual leave
Quick apply
10d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —West Lothian
- Overtime
- Remote
- Customer service
- English
- Hotel
6d
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Manager Designate - Stirling
Chisholm Hunter Ltd —Stirling
- Up to £36,000 a year
- Full-time
- Employee discount
Quick apply
Field Sales Account Manager
PHSGroup —Perth
- £31,125 a year
- CRM software
- Business development
- Analysis skills
- Free parking
- Annual leave
Manager Designate- Edinburgh
Chisholm Hunter Ltd —Edinburgh
- £30,000 a year
- Full-time
- Employee discount
Quick apply
Assistant Store Manager
Miniso —Edinburgh
- £30,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hotel
- Team management
- Front desk
Quick apply
6d
Experience Manager
Bodycare Retail Ltd —Livingston
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
1d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
Guest Service Manager
Radisson Hotel Group —Edinburgh
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Retail and Wholesale Operations Manager
Mightyolu Ltd —Edinburgh
- £30,000 - £43,000 a month
- Full-time
- Hybrid work
- Customer service
- Merchandising
- Continuous improvement
- Free parking
Quick apply
10d
Events Catering Manager | EICC
Levy —Edinburgh
- £31,000 a year
- Business development
- First Aid Certification
- Continuous improvement
- Employee assistance programme
- Employee discount

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customer service manager jobs near dunfermline, fif

Retail Manager (Post Office + Banking Hub)

Sri Nidhi BH Limited
Cowdenbeath

Quick apply

Job details

Permanent | Full-time
£42,000 - £45,000 a year
10 days ago

Qualifications

Management
Operations management
Financial reconciliation support
Mentoring junior staff
Process improvement
Team management
Customer support
Customer interaction
Fraud prevention and detection
Retail experience
Cash handling
Banking
Corporate regulatory compliance oversight

Full job description

We are a well-established organization seeking an experienced and highly capable Retail Manager (Post Office + Banking Hub) to join our team in Cowdenbeath, Burntisland and Motherwell. This is a demanding role suited for professionals with a strong background in retail or post office operations, capable of handling high-pressure environments, complex transactions, and managerial responsibilities.

As a Retail Manager, you will play a crucial role in the efficient day-to-day operations of our Post Office, ensuring exceptional service delivery while maintaining compliance with financial regulations and operational protocols. You will oversee customer interactions, follow compliance, manage financial transactions, bureau, money transfers and take responsibility for ensuring high service standards, operational efficiency, and security within the hubs and Post Offices.

Candidates without retail experience or handling will not be considered.

Key Responsibilities:

Manage and oversee daily Post Office operations, ensuring strict compliance with financial policies and security protocols.
Assist and supervise customers with banking transactions, including deposits, withdrawals, transfers, and cheque processing.
Monitor cash flow and reconciliation, ensuring accurate cash handling and compliance with anti-fraud measures.
Lead customer service excellence, handling complex queries, resolving disputes, and ensuring a seamless customer experience.
Ensure compliance with financial regulations and organisational policies to mitigate risks.
Coordinate and liaise with Management, financial institutions, and auditors to maintain operational efficiency.
Train and guide junior staff ensuring they adhere to service standards and regulatory requirements.
Identify operational inefficiencies and implement solutions to improve hub performance.
Handle and report incidents, including security breaches, suspicious transactions, or operational disruptions.
Maintain high levels of confidentiality and integrity when handling customer information.

Requirements:
✅ Previous experience in retail, post office operations, or similar environment.
✅ Exceptional cash-handling skills with a track record of accuracy in financial transactions.
✅ Strong leadership and managerial abilities to oversee hub operations and guide junior team members.
✅ Advanced customer service and problem-solving skills, capable of handling difficult queries and complex banking processes.
✅ Knowledge of financial regulations and compliance standards.
✅ High attention to detail and ability to work under pressure in a fast-paced, high-transaction environment.
✅ Proficiency in operating retail software and digital transaction systems.
✅ Flexibility to adapt to changing business needs, including working extended hours when required.

What We Offer:

Competitive salary based on experience.
A challenging yet rewarding role within a well-established financial institution.
Opportunity for career progression and professional development.
A dynamic and fast-paced work environment.

Please submit your CV and a cover letter outlining your relevant banking experience. We look forward to hearing from candidates who are passionate about providing excellent customer service in a banking environment.

Pay: £42,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in dunfermline, fif

Retail Manager (Post Office + Banking Hub)

Assistant Branch Manager

Assistant General Manager

Team Manager

Assessment Centre Manager (Glencorse)

Team Leader Front of House

Regional Account Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Customer Service Team Leader

Manager Designate - Stirling

Field Sales Account Manager

Manager Designate- Edinburgh

Assistant Store Manager

Guest Service Manager

Experience Manager

Store Manager - Edinburgh

Guest Service Manager

Customer Contracts Manager

Retail and Wholesale Operations Manager

Events Catering Manager | EICC

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