customer experience manager Work, Jobs in dunmurry, ant (with Salaries)

Operations Manager
Yellowcom Ltd —Belfast
- £40,000 - £50,000 a year
- Full-time
- Management
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Services Coordination Manager
Boeing —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
3d
Customer Services Coordination Manager
Spirit AeroSystems —Belfast
- £51,300 a year
- Engineering
- Bachelor's degree
- Business
- Free parking
- Employee assistance programme
2d
Front of House Lead
Origin Gymnastics —Newtownbreda
- £24,500 - £28,500 a year
- Part-time
- Customer service
- Supervising experience
- Organisational skills
Quick apply
11d
Customer Success Manager
Volaris Group Inc. —Belfast
- Full-time
- Remote
- Work from home
Operations Support Manager
OCS Group —Belfast
- Remote
- Management
Quick apply
2d
Head of Operations (Food Production)
Freshly Prep'd —Belfast
- £55,000 - £60,000 a year
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Store discount
- Employee discount
Quick apply
4d
Employee Relations Business Partner
Airbus Belfast Limited —Belfast
- Full-time
- Project management
- Human resources
- Organisational skills
Supervisor
Ernest Jones —Belfast
- Part-time
- Customer service
- Communication skills
- Employee discount
12d
Night Supervisor
Oasis Retail Services —Lisburn
- £15.06 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Store Manager - Rosetta Road, Belfast
Co-op —Belfast
- £34,840 - £38,480 a year
- Full-time
- Management
22h
General Assistant
GLL —Belfast
- £13.78 an hour
- Part-time
- Customer service
- First Aid Certification
11d
Tesco Travel Money Advisor
Travelex —Belfast
- £13.50 an hour
- Overtime
- Employee discount
Business Development Manager (BDM)
Pure Oil Ltd. —Belfast
- £38,000 - £45,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
9d
Full Time Receptionist/Administrator
Shopmobility Belfast —Belfast
- £15 an hour
- Overtime
- Microsoft Office
- IT
- In-person
- Sick pay
Quick apply
3d
Mobile Parking Attendant
Parkingeye Limited —Lisburn
- £26,328.38 a year
- Full-time
- Customer service
- Driving
- Human resources
Quick apply
Customer Executive - Commercial
Britvic Soft Drinks Ltd —Belfast
- Time management
Branch Supervisor
The Vaults Group —Belfast
- From £29,100 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
2d
Customer Success Manager
Nulogy —Belfast
- Full-time
- ERP systems
- Analysis skills
- Travel
Quick apply
Customer Service Advisor
TrustFord —Lisburn
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
1d

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Operations Manager

Yellowcom Ltd -
Belfast

Quick apply

Job details

Full-time
£40,000 - £50,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Management
Operations management
Telecommunication
IT
Leadership
Communication skills

Full job description

About Yellowcom

Yellowcom is one of Ireland and Scotland's most successful independent communications companies. We design, deliver, and support business-critical solutions across a wide range of sectors.

While telecoms remains at our core, we support customers through multiple high-growth service areas, including:

IT & Managed Services
Cybersecurity
Energy Solutions
Intercoms
Payment Terminals & Connectivity

Operating locally, nationally, and internationally, Yellowcom continues to grow its customer base. With offices in Belfast, Glasgow and Dublin, we provide a full end-to-end consultancy, installation, and managed service offering.

To support this growth, we are seeking an experienced Operations Manager to lead regional service delivery and operational performance across Northern Ireland.

The Role

This is a senior operational leadership role with responsibility for the day-to-day performance of Project Managers and Field Engineers, as well as the successful delivery of customer projects and services.

You will own regional operational outcomes, drive consistency and efficiency through strong process adherence, and act as a key link between delivery teams, customers, and senior leadership.

Key Responsibilities

Own end-to-end regional operational delivery, ensuring projects and services are delivered on time, to standard, and within agreed SLAs
Lead, manage, and develop Project Managers and Field Engineers, including performance management and regular 1:1s
Own day-to-day delivery and people performance
Be fully accountable for regional KPIs, including productivity and customer retention
Drive effective resource planning, including engineer and project scheduling
Act as the escalation point for customer and delivery issues across the region
Maintain oversight of all live orders and projects using Dynamics 365 CRM
Work closely with cross-functional teams across Belfast, Glasgow and Dublin
Report directly to the Head of Operations & Customer Experience
Oversee stock ordering and inventory management
Manage company vehicles via the vehicle tracking system
Champion continuous improvement, identifying and implementing process and performance enhancements
Ensure the highest standards of customer experience through professional communication and service delivery

Skills & Experience

Essential:

Proven experience in a senior operations, service delivery, or field operations management role
Strong people-management experience across Project Managers and Engineers
Demonstrated ownership of KPIs, performance metrics, and operational outcomes
Excellent stakeholder management and communication skills
Highly organised with a structured, methodical approach to operations
Strong problem-solving and decision-making ability
High attention to detail with a focus on quality and consistency
Positive, driven, and accountable leadership style

Desirable:

Experience within telecoms, IT, or technical service environments
Familiarity with CRM or service management platforms (Dynamics 365 advantageous)
Experience managing field-based or geographically dispersed teams

Benefits

Performance-related bonus
Bike to Work scheme
Company pension
Employee discount
Company events
On-site parking

Working Hours

Monday to Friday
On-site role based in Belfast office

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Please describe your experience managing, including how you ensure day-to-day delivery, KPI performance, and a high-quality customer experience.

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in dunmurry, ant

Operations Manager

Customer Services Coordination Manager

Customer Services Coordination Manager

Front of House Lead

Customer Success Manager

Operations Support Manager

Head of Operations (Food Production)

Employee Relations Business Partner

Supervisor

Night Supervisor

Store Manager - Rosetta Road, Belfast

General Assistant

Tesco Travel Money Advisor

Business Development Manager (BDM)

Full Time Receptionist/Administrator

Mobile Parking Attendant

Customer Executive - Commercial

Branch Supervisor

Customer Success Manager

Customer Service Advisor

I want to receive the latest job alerts for customer experience manager in dunmurry, ant

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