Hotel & accommodations guest services staff Work, Jobs in Dunmurry, Ant (with Salaries)

Hampton by Hilton - Reception - Guest Service Agent
Andras Hotels —Belfast
- £12.20 - £13.20 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Ground Floor - Team Member
Premier Inn —Belfast
- Up to £14.85 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Hotel Receptionist - Part time opportunity
The Malone Hotel —Belfast
- £11.65 - £12.71 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
BodyScape - Front of House Team Member
Andras Hotels —Belfast
- Up to £13.20 an hour
- Part-time
- Hospitality
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Full-Time Receptionist
Ramada Belfast —Belfast
- £26,523 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Night Porter
The Malone Hotel —Belfast
- £13.71 an hour
- Part-time
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
9d
Night Supervisor
The Foundry Belfast —Belfast
- £13.96 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Reservations Coordinator
Beannchor Group —Belfast
- Overtime
- Microsoft Outlook
- Sales
- Microsoft Office
- Employee discount
Quick apply
2d
Front Office Receptionist
Hastings Hotels —Belfast
- £24,570 a year
- Weekend availability
- Customer service
- Care experience
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Front Office Assistant Manager
Hilton Belfast —Belfast
- Weekend availability
- Hospitality
- Customer service
- Front desk
- Employee discount
- Referral programme
Quick apply
Hotel Night Porter
The Avoca Hotel —Newcastle
- From £12.80 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
4d
Night Porter
Hilton Belfast —Belfast
- £10.90 - £12.71 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Flexible schedule
Quick apply
Receptionist
Leonardo Hotel Belfast —Belfast
- Hotel
- Organisational skills
- Referral programme
Quick apply

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hotel & accommodations guest services staff jobs near dunmurry, ant

Hampton by Hilton - Reception - Guest Service Agent

Andras Hotels -
Belfast

Quick apply

Job details

Part-time
£12.20 - £13.20 an hour
7 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Gym membership
Referral programme

Qualifications

Hospitality
Sales
Customer service
Front desk
IT
Communication skills

Full job description

About Us

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

This is a crucial role within a dynamic and fast paced environment. Within this customer facing role you will be a key player in enhancing the guests experience and driving brand loyalty. This is a hands-on role playing a crucial part in the day-to-day running of front of house operations. You may at times assist other departments to ensure an excellent service is provided to our guests.

Hours

16 hours per week available.

What we offer:

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme

About The Role

Your day to day

Welcome the guest with full attention and a warm smile
Ask guest to fill in registration card and reconfirm guest booking in computer system with guest, i.e. no of nights stay, non-smoking room choice, rates etc.
Check method of payment and take imprint of credit card or cash deposit (also take vouchers etc. if applicable). You are responsible for accounts of guests, which you have checked in
Enquire if guest would like restaurant reservation, newspaper or wake up call, etc.
Enquire if guest would like assistance with luggage
Hand guest key/key card and indicate room number in discreet fashion and indicate location of lifts and restaurant
Be familiar with sales and promotional activity and upsell at every possible opportunity
Answer switchboard (where appropriate) in a speedy, professional manner with an appropriate greeting
Liaise with reservations on a daily basis ensuring all relevant correspondence is at hand
Ensure that all information is entered into Brilliant System in a correct and timely manner
Ensure all reservations are accepted, recorded and confirmed (where appropriate) in accordance with company policy and in an efficient, courteous and professional fashion and file all correspondence accordingly
Ensure the Housekeeping department is aware of all guest requests etc.
Ensure all guest mail, faxes and messages are recorded accurately and passed to porters for prompt delivery
Ensure all cash, charge, float and till procedures are carried out in accordance with company policy

How do I deliver this?

“Hamptonality” is a term that the brand uses to define the proactive, friendly service that Hampton hotel team members offer guests daily, aligning with the product and amenities at the hotels.

Each member of the Hampton team is committed to anticipating and fulfilling guests' needs and therefore always strive to be:

Friendly: I always go out of my way to be friendly to my colleagues and to guests
Authentic: I am authentic and true to the brand
Caring: I am caring and compassionate, I am always eager to lend a helping hand
Thoughtful: I am thoughtful and consider the best course of action
I find surprising ways to approach a challenge.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Required Criteria

Experience within a Receptionist role
Excellent communication and listening skills
Customer service skills
High level of IT proficiency

Desired Criteria

Experience within the hospitality industry
5 GCSEs including English and Maths at grade C or above or equivalent qualification
Proven experience with Front Office Management systems

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£12.20 - £13.20 per hour

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in dunmurry, ant

Hampton by Hilton - Reception - Guest Service Agent

Ground Floor - Team Member

Hotel Receptionist - Part time opportunity

BodyScape - Front of House Team Member

Full-Time Receptionist

Night Porter

Night Supervisor

Reservations Coordinator

Front Office Receptionist

Front Office Assistant Manager

Hotel Night Porter

Night Porter

Receptionist

Other jobs to consider

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