Customer experience specialist Work, Jobs in Dunstable (with Salaries)

Customer Insights Specialist
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
2d
Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
2d
Guest Experience Specialist LTN
Signature Aviation —Luton
- From £30,000 a year
- Full-time
- Time management
- Free parking
- Employee assistance programme
Quick apply
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
4h
Sales Executive
WeBuyAnyCar —Dunstable
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
3d
Product Lead
Whitbread —Houghton Regis
- £62,000 - £67,000 a year
- Full-time
- Hospitality
- Hotel
- Product management
- Employee discount
Quick apply
2d
Sales - Sales Advisor - UK
New Look —Leighton Buzzard
- Part-time
- Customer service
3d
Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Financial services
- Work from home
- Gym membership
Multi Trade Operative
Reactive Zero Two Limited —Luton
- Up to £60,000 a year
- Overtime
- Carpentry
- Customer service
- Communication skills
- Store discount
- Employee discount
Quick apply
Field Sales Support
Comfort Plus Products —Letchworth
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Computer literacy
- Annual leave
Quick apply
6h
Sales Assistant (Part-time)
NST MARKETING LTD —Uxbridge
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
2d
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Budgeting
Quick apply
11d
Trade Sales Assistant
T. Brooker & sons Ltd —Hitchin
- Up to £13.45 an hour
- Overtime
- Sales
- Customer service
- Merchandising
- Free parking
- Employee discount
Quick apply
8d
Customer Service Specialist - 1 year FTC
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
10d
Trainee Print Technician (Large Format)
Supersize Print —Amersham
- £25,000 - £30,000 a year
- Overtime
- No experience needed
- Quality control
- Paid training
Quick apply
10d
Customer Experience Specialist - Accounting
Xero —Milton Keynes
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Accounting
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
Transport Planning Manager
Star Platforms Ltd —Dunstable
- Full-time
- Customer service
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
7h
Underwriter
PIB Group Services Ltd. —Hemel Hempstead
Quick apply
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Sales
- Project management
- Travel

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customer experience specialist jobs near dunstable

Customer Insights Specialist

easyJet -
Luton Airport

Apply Now

Job details

Full-time
2 days ago

Benefits

Company pension

Qualifications

Business intelligence
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Analysis skills
Market research
Management reporting
Data visualisation
Market analysis and research experience
Communication skills

Full job description

We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

Have experience in customer insights, market research or brand tracking within a fast-paced organisation.

Enjoy turning complex data into clear, actionable recommendations that influence business decisions.

Love understanding customer behaviour, motivations and needs.

Are confident presenting insights to a wide range of stakeholders, including senior leaders.

Thrive on solving problems and identifying opportunities through research and analysis.

THE TEAM

The Customer Strategy & Insights team plays a key role in shaping easyJet’s customer strategy and helping the business better understand the needs, behaviours and motivations of our customers.

Working at the heart of customer decision-making, the team delivers insight that helps drive strategic priorities, supports business performance and ensures we continue to provide easy, reliable travel experiences for millions of customers across Europe.

THE ROLE

As Customer Insights Specialist, you’ll be responsible for delivering high-quality customer and brand insight that helps inform strategic decisions across the business.

Working closely with agency partners, analytics teams and stakeholders across easyJet, you’ll manage our brand tracking programme, oversee our customer community and lead a variety of research initiatives. You’ll bring customer insight to life through compelling storytelling, engaging presentations and clear recommendations that influence actions at every level of the organisation.

Key responsibilities include:

Managing customer and brand tracking programmes and translating findings into actionable insight.

Engaging with stakeholders across the business to understand research needs and support decision-making.

Delivering impactful presentations that clearly communicate customer insights and recommendations.

Owning regular reporting of customer and brand KPIs.

Briefing research and insight requirements to agency partners and analytics teams.

Managing external research agencies to ensure quality delivery and value for money.

Acting as the subject matter expert for customer and brand metrics across the business.

Supporting teams in understanding customer data, KPIs and dashboard outputs.

Building and maintaining a central insight repository to maximise the value of customer research.

Identifying knowledge gaps and designing research solutions, including segmentation and behavioural studies.

Requirements of the Role

WHAT WE’RE LOOKING FOR

Experience in a customer insight, consumer research or market research role.

Strong understanding of brand health and customer metrics.

Excellent analytical skills with the ability to work confidently with large data sets and numerical analysis.

Experience delivering persuasive, insight-led recommendations that drive business action.

Strong communication and stakeholder management skills.

Ability to influence and engage stakeholders across different levels of an organisation.

Experience working with external suppliers or research agencies.

Strong presentation and data visualisation skills.

A proactive and self-motivated approach with excellent problem-solving abilities.

Ability to manage changing priorities and perform effectively in a dynamic environment.

WHAT YOU’LL GET IN RETURN

Competitive base salary.

Up to 20% bonus.

25 days' holiday.

BAYE, SAYE and Performance Share Schemes.

5% pension.

Life Assurance.

Flexible benefits package.

Excellent staff travel benefits.

PRACTICALITIES

This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.

Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

#LI-CH1 #LI-HYBRID

Apply Now

Refine Your Search

customer experience specialist jobs in dunstable

Customer Insights Specialist

Customer Retention Specialist

Guest Experience Specialist LTN

Customer Service & Sales Coordinator

Sales Executive

Product Lead

Sales - Sales Advisor - UK

Customer Service Specialist

Multi Trade Operative

Field Sales Support

Sales Assistant (Part-time)

Support Centre L&D - Senior Support Centre L&D Manager

Trade Sales Assistant

Customer Service Specialist - 1 year FTC

Trainee Print Technician (Large Format)

Customer Experience Specialist - Accounting

Trainee Customer Resolutions Advisor

Transport Planning Manager

Underwriter

Customer Marketing Specialist

I want to receive the latest job alerts for customer experience specialist in dunstable

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