Information technology manager Work, Jobs in Durham, Dur (with Salaries)

Service Desk Team Coach
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
3d
Device Management Team Leader
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
12h
Service Desk Manager
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
7d
Head of Digital Services (IT)
Middlesbrough College —Middlesbrough
- £44,869 - £50,213 a year
- Call to connect
- Annual leave
- Employee assistance programme
14d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
M365 Infrastructure Team Lead
NHS Business Services Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Office
- SharePoint
- Employee assistance programme
- Employee discount
10d
IS Manager
ParalloyGroup —Billingham
- IT
- Leadership
- Communication skills
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Architecture and IT Development
University of Hertfordshire —College
- £74,481 - £79,901 a year
- Full-time
- No degree
- Software development
- Leadership
- Annual leave
4d
IT Systems Manager
Disturbia —Cramlington
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Windows
- IT
- Annual leave
- Employee discount
Quick apply
Change, Configuration and Release Management Team Manager
NECSWS —Hartlepool
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IT/Infrastructure Manager
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Microsoft Access
- Azure
- Management
Quick apply
4d
Service Delivery Manager
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Delivery Manager
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Mentoring
- IT
- In-person
- Annual leave
Quick apply
4d
Programme Leader & Lecturer in IT/Computing
Education Partnership North East (EPNE) —Sunderland
- £31,375 - £40,912 a year
- Part-time
- English
- IT
- Teaching
- Free parking
- Employee discount
3d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Delivery - Lead Cloud and Platform Engineer - IT1
Parkdean Resorts —Newcastle upon Tyne
- £60,000 - £75,000 a year
- Azure
- Resort
- Store discount
- Employee assistance programme
Quick apply
7d

I want to receive the latest job alerts for information technology manager in durham, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology manager jobs near durham, dur

Service Desk Team Coach

Durham County Council -
Durham

Apply Now

Job details

Permanent | Full-time
£40,777 - £45,091 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

IT support
Mentoring
Leadership

Full job description

Do you want a chance to contribute to essential public services in a dynamic local authority? Do you want to be part of an innovative and collaborative team driving digital transformation? If so, we would love to hear from you!

WHAT IS INVOLVED?
As our Service Desk Team Coach, you will play a key role in developing and supporting our service desk team, ensuring the delivery of high-quality customer service and effective technical support across the organisation. Youll combine technical knowledge with strong coaching and leadership skills to build team capability, drive performance, and support continuous service improvement.

Key responsibilities include:-

Lead, coach, and develop service desk staff to deliver high-quality ICT support.
Oversee day-to-day service desk operations, ensuring incidents and requests are managed effectively and in line with SLAs.
Support performance monitoring, quality assurance, and continuous improvement across the team.
Provide technical guidance and support to staff and customers where required.

Contribute to service improvement, operational planning, and system implementation activities.

Promote excellent customer service standards and a culture of ownership and accountability.

We encourage you to contact Lisa Forster via email at [email protected] to arrange an informal discussion about the role.

WHAT WILL I NEED?
You should have a degree in computing or related discipline and/or significant, proven leadership and technical experience within an IT support environment. You should also have experience of coaching, mentoring, or developing staff within a technical or customer service environment.

Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Basic Disclosure.

INTERVIEWS
Interviews will be held on 20th July 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

CONNECT WITH US
Follow us on Instagram
Like us on Facebook
Visit our website

Apply Now

Refine Your Search

information technology manager jobs in durham, dur

Service Desk Team Coach

Device Management Team Leader

Service Desk Manager

Head of Digital Services (IT)

System Installation Supervisor

M365 Infrastructure Team Lead

IS Manager

Technical Support Manager (Hybrid)

Service Desk Manager

Head of Architecture and IT Development

IT Systems Manager

Change, Configuration and Release Management Team Manager

E-commerce Service Desk Manager

IT Operations Lead

IT/Infrastructure Manager

Service Delivery Manager

Service Delivery Manager

Programme Leader & Lecturer in IT/Computing

Service Desk Team Leader

IT Delivery - Lead Cloud and Platform Engineer - IT1

I want to receive the latest job alerts for information technology manager in durham, dur

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected