Public service officer Work, Jobs in Durham, Dur (with Salaries)

Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
7d
Public Health Intelligence Officer
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
- Hybrid work
- Analysis skills
6d
Assistant Student Support Officer
Durham University —Durham
- £27,319 - £30,378 a year
- Weekend availability
- Microsoft Access
- English
- University
- Annual leave
- Employee assistance programme
Detention Custody Officer
Serco Plc —Consett
- £26,250 - £27,563 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Education Welfare Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- School
- Annual leave
6d
Support Officer North East England (Welfare )
The Fishermen's Mission —Hartlepool
- £18,851.35 a year
- Part-time
- CRM software
- Public speaking
- First Aid Certification
- Work from home
- Bereavement leave
Quick apply
11d
Chief Strategy Officer
NHS Business Services Authority —Newcastle upon Tyne
- £131,301 - £161,600 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee discount
7d
Civic Enforcement Officer
Darlington Borough Council —Durham
- £20,001 - £30,000 a year
- Full-time
- Presentation skills
- AI
- Communication skills
- Annual leave
22h
Security & Welfare Support Officer
Oceander CIC —Sunderland
- £13 an hour
- Part-time
- Microsoft Word
- English
- First Aid Certification
Quick apply
1h
Learning Delivery Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- English
- Travel
- Annual leave
21h
Service Desk Analyst
HM Treasury —Darlington
- £29,280 - £33,450 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime
10h
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
14d
Investigations Case Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Part-time
- Presentation skills
- Travel
- Contracts
- Annual leave
11d
Waste Operations Support Officers
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- Annual leave
10d
Commissioning Officer
Gateshead Council —Gateshead
- £45,091 - £48,226 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- School
- Annual leave
- Employee discount
2d
Criminal Investigator
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Management
- English
- Work from home
11d
TIPCU Casework Officer
Department for Transport —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
10d
MOSOVO Violent and Sexual Suppression Officer
Northumbria Police —North Tyneside
- £26,210 - £28,521 a year
- Mentoring
- Organisational skills
- Leadership
- Work from home
- Employee discount
Political Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- Social media management
- Analysis skills
- Organisational skills
- Annual leave
1d
Active Travel Connectivity Officer
Durham County Council —Durham
- £32,597 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
9d

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Compliance and Service Improvement Officer

Sherburn House Charity
Durham

Quick apply

Job details

Permanent | Full-time
£39,545 a year
7 days ago

Qualifications

Report writing
Data analysis skills
Complaint handling
Project management
Quality assurance
IT
Content management
Communication skills

Full job description

Interviews expected to take place week commencing 13th July 2026.

Closing date may be earlier than advertised if a high volume of suitable applications are received. Please submit your application as soon as possible to avoid disappointment

Role Purpose

The Compliance and Service Improvement Officer is a strategically important role within the charity’s growing team and will lead on the planning, coordination and delivery of housing regulatory compliance, assurance, and service improvement. The role focuses on governance, oversight, performance monitoring, and regulatory transparency and is key to supporting the Operational Manager strengthen governance and organisational performance across the charity.

The post holder will lead the coordination and monitoring of compliance with housing legislation and regulatory requirements, including those of the Regulator of Social Housing and the Housing Ombudsman. They will oversee regulatory reporting, assurance activity, assessments, and submissions, and ensure public information is accurate, accessible, and published in line with statutory obligations.

The role requires strong attention to detail, sound judgement, and confidence in producing high-quality written content for web publication and statutory reporting. As housing regulation evolves, the post holder will play a key role in strengthening the charity’s assurance framework and maintaining the confidence of residents, trustees, regulators, and the wider public through robust governance, transparency, and legal compliance.

Duties

Key Responsibilities

1. Compliance & Regulatory Reporting

Lead the charity’s housing regulatory compliance and assurance activity, including:
Ensuring compliance with the Regulator of Social Housing’s Consumer Standards and relevant legislation.
Ensing compliance with the Social Tenants Access to Information Requirements (STAIRS).
Leading Tenant Satisfaction Measures (TSMs), including tenant surveys and the reporting and publication of data in line with Consumer Standards.
Oversee the charity’s complaints framework, monitoring complaint themes, responses, and outcomes, and ensuring compliance with internal policy and the Housing Ombudsman’s Complaint Handling Code.
Prepare and submit regulatory returns to the Regulator of Social Housing as required.
Produce high-quality assurance and compliance reports for senior managers.
Develop and maintain housing KPIs, ensuring systems, evidence, and records are accurate, robust, and up to date.
Support the development and review of the Housing Service Plan, including the risk register.
Establish and embed service improvement and assurance frameworks.
Maintain up-to-date knowledge of housing legislation, guidance, and sector best practice, advising senior management on implications, risks, and required actions.
Coordinate and undertake internal audits to support ongoing compliance and organisational assurance.

2. Public Information & Transparency

Produce clear, accessible, and resident-focused communications and materials to support transparency, consultation, and trust.
Maintain accurate, up-to-date public documents to meet regulatory and statutory requirements.

3. Operational & General Duties

Work across departments to resolve compliance issues and embed a culture of quality, learning, assurance, and continuous improvement.
Support the Operational Manager with compliance oversight, assurance reporting, performance review, and service improvement planning.
Maintain accurate, secure, and well-organised compliance records and data systems.
Act as a professional representative of the charity, building effective relationships with residents, stakeholders, and sector bodies.

Essential Skills & Experience

Strong knowledge of social housing regulation, including the Regulator of Social Housing’s requirements and wider compliance expectations.
Experience in social housing, compliance, assurance, service improvement, or project management.
Experience of resident engagement, consultation, or tenant feedback activity linked to compliance, transparency, or service improvement.
Level 4 qualification in Housing Management (or equivalent), or willingness to work towards one.
Ability to work collaboratively across teams and independently when required.
Advanced data analysis skills, including interpreting performance data, identifying risks and opportunities, and developing action plans.
Strong report writing and presentation skills, with the ability to communicate clearly to senior audiences.
Strong workload management skills, with the ability to prioritise and manage competing demands.
Good understanding of data protection in a housing or other regulated environment.
Experience of driving service improvement and supporting organisational change.
Proficiency in the use of IT systems, particularly Microsoft 365.

Desirable Experience

Experience in a similar role within the charity, housing, or regulated sector.
Experience working in services for older people, such as Extra Care, Sheltered, or Almshouse housing.
Experience of website content management.
Experience of overseeing or coordinating complaints processes in line with the Housing Ombudsman’s Complaint Handling Code.
Knowledge of health and safety compliance from an assurance, monitoring, or governance perspective within a housing setting.

Personal Attributes

Proactive and solution-focused, with the ability to anticipate, assess, and mitigate compliance risks.
Strong attention to detail and accuracy in reporting and documentation.
Excellent communication skills, with a professional, clear, and empathetic approach across a range of channels.
High level of integrity, with a strong commitment to transparency, accountability, and sound judgement.
Self-motivated, able to work independently and manage competing priorities.
Resident-focused, committed to resolving issues effectively and delivering high standards of service.

Additional Requirement

Due to the nature of the charity’s beneficiaries, an Enhanced DBS check will be required for the successful candidate.

Pay: £39,545.00 per year

Experience:

social housing: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

public service officer jobs in durham, dur

Compliance and Service Improvement Officer

Public Health Intelligence Officer

Assistant Student Support Officer

Detention Custody Officer

Education Welfare Officer

Support Officer North East England (Welfare )

Chief Strategy Officer

Civic Enforcement Officer

Security & Welfare Support Officer

Learning Delivery Assistant

Service Desk Analyst

Engagement Officer

Investigations Case Officer

Waste Operations Support Officers

Commissioning Officer

Criminal Investigator

TIPCU Casework Officer

MOSOVO Violent and Sexual Suppression Officer

Political Assistant

Active Travel Connectivity Officer

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