Support analyst Work, Jobs in Durham, Dur (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Microbiology Lab Analyst
Honeyman Group —Barnard Castle
- £26,000 - £32,000 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Resource Planning Analyst
HM Land Registry —Sherburn ED
- £32,119 a year
- Part-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Annual leave
1d
Junior Information Analyst
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £28,392 - £31,157 a year
- Full-time
- Hospital
- In-person
7d
Business Analyst
Magnific It Limited —Darlington
- £32,000 - £43,000 a year
- Hybrid work
- Microsoft Excel
- Azure
- ERP systems
- Flexitime
Quick apply
9d
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Technical Assurance Officer
ArvatoConnect —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
11d
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
10d
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
23h
VfM Analysis - Covid Fraud Strategy and Evaluation Service
Cabinet Office —Newcastle upon Tyne
- £43,760 - £47,413 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Presentation skills
- Annual leave
10d
Service Desk Analyst x 2
Middlesbrough Council —Middlesbrough
- £31,022 - £32,597 a year
- Full-time
1d
VacancyTitle: Performance and Reporting Analyst
Northumbrian Water/Essex & Suffolk Water —Washington
- £34,085 - £40,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
9d
Accounts Receivable - Lead Finance Analyst - AC6
Parkdean Resorts —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Microsoft Excel
- Management
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
14d
Data Governance Lead
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Tax experience
- Work from home
8d
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Control Room Analyst
DHL —Darlington
- £28,380.27 a year
- Weekend availability
- Organisational skills
11d
Systems Support Analyst
Altrad —Middlesbrough
- Travel
- Organisational skills
- Communication skills
Quick apply
Information Analyst
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £32,073 - £39,043 a year
- Full-time
- In-person
7d
Service Charge Analyst
hireful —Stockton-on-Tees
- £35,000 - £36,000 a year
- Hybrid work
- Microsoft Excel
- Travel
- Annual leave
- Employee discount
Quick apply
7d

I want to receive the latest job alerts for support analyst in durham, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near durham, dur

1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Gold buying and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in durham, dur

1st/2nd Line Support Analyst

Microbiology Lab Analyst

Resource Planning Analyst

Junior Information Analyst

Business Analyst

Senior HR MI, Systems & Analytics Analyst

Service Desk Analyst

Technical Assurance Officer

Service Desk Analyst

BPL - Relationship Support Executive

VfM Analysis - Covid Fraud Strategy and Evaluation Service

Service Desk Analyst x 2

VacancyTitle: Performance and Reporting Analyst

Accounts Receivable - Lead Finance Analyst - AC6

Data Governance Lead

Join the Growing Cyber Security Practice at Methods

Control Room Analyst

Systems Support Analyst

Information Analyst

Service Charge Analyst

I want to receive the latest job alerts for support analyst in durham, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected