Call centre Work, Jobs in Durham (with Salaries)

Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Part Time Customer Service Advisor
Preferred Management —Hebburn
- £12.71 an hour
- Part-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Paid training
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
8d
Customer Service Advisor – Full Time
Preferred Management —Hebburn
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Annual leave
Quick apply
1d
Customer Service Advisor (Inbound)
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
5d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
3d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Patient Contact Centre Advisor
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
Matchday Ticket Office
Sunderland Association Football Club —Sunderland
- Part-time
- Communication skills
- Flexible schedule
Quick apply
12h
VMO2 Customer Service Advisor
Concentrix —Newcastle upon Tyne
- £12.75 an hour
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee discount
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
Quick apply
Outbound Telesales Lead Generators B2B
Chaser Communications Ltd —Newcastle upon Tyne
- From £25,500 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
- Relocation assistance
Quick apply
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Employee discount
- Referral programme
Quick apply

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call centre jobs near durham

Contact Centre Advisor

The Federation of Independent Retailers -
Durham

Quick apply

Job details

Full-time
£25,750 - £27,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Sales
Customer service
GCSE
Microsoft Office
IT
Negotiation

Full job description

Organisation Name - The Fed (The Federation of Independent Retailers)

Job Title - Contact Centre Advisor – Full Time

Report to - Member Contact and Care Controller

Location – First Floor East Suite, Bede House, Belmont Business Park, DH1 1TW

Salary - £25,750 - £27,000 (based on experience)

Join Us at The Fed!

Do you enjoy helping others? Are you a natural communicator who enjoys influencing decisions and building relationships? Do you thrive on hitting targets and spotting opportunities? If so, we want to hear from you.

At The Fed, we represent independent retailers across the UK and Republic of Ireland. For over a century, we’ve helped businesses grow, save money, and stay competitive.

For more information on who we are, visit www.thefedonline.com

We’re looking for a driven Contact Centre Advisor to help us expand our network and maximise member engagement. This is more than your classic customer service or sales role — it’s an opportunity to use your skills to drive growth, build lasting relationships, and directly contribute to the success of independent retailers and our partners.

What You’ll Be Doing

· To be the first port of call for FED members.

· Act as a go-between for members and suppliers to seek a mutual resolution.

· Proactively identify and convert new membership opportunities through inbound and outbound calls

Promote the value of Fed membership with confidence, tailoring your approach to each prospect
Drive engagement by introducing partner offers and membership benefits to the membership
Build strong relationships with members, becoming a trusted advisor for their business needs
Handle member enquiries while identifying additional sales opportunities
Follow up on leads to maximise retention and satisfaction
Work closely with internal teams to help increase engagement

What We’re Looking For

Essential Skills & Experience:

· GCSE or equivalent in English & Maths (minimum pass)

A confident, persuasive communicator with strong negotiation skills
A proactive, target-driven mindset with a passion for achieving results
Ability to spot opportunities and turn conversations into sales
IT literate, with experience using Microsoft Office
A team player with a positive, can-do attitude
Flexibility to work on a rota between 07:00–17:00, with occasional weekends/bank holidays (time off in lieu provided)

Desirable:

Previous experience in sales, telesales, retail, or customer service roles with targets
Experience using CRM systems

What’s In It For You

We recognise and reward performance, giving you the opportunity to boost your earnings:

Salary of £25,750-£27,000 (based on experience)
Quarterly team performance incentives
Annual bonus of up to 5% of salary
25 days holiday plus bank holidays
Company pension scheme (4% employer contribution)
Death in service benefit
24/7 Employee Assistance Programme
Ongoing training and development to grow your career
Monthly team lunch and free refreshments
Free on-site parking
Access to discounts at hundreds of national retailers

Ready to Take Your Career to the Next Level

If you’re motivated by results, enjoy speaking to people, and want a role where your efforts directly make a difference—apply today and be part of a team that champions independent retailers

Pay: £25,750.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Experience:

Customer Service: 1 year (preferred)
Sales : 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in durham

Contact Centre Advisor

Alarm Call Handler (Part-Time PM)

Alarm Call Handler (Part-Time AM)

Alarm Call Handler (Full-Time PM)

Alarm Call Handler

Service Advisor (Customer Service)

Part Time Customer Service Advisor

Customer Care Call Advisor

Customer Service Advisor (Contact Centre)

Customer Service Advisor – Full Time

Customer Service Advisor (Inbound)

Customer Service Representative

Customer Service Advisor

Patient Contact Centre Advisor

Telephone Operator

Matchday Ticket Office

VMO2 Customer Service Advisor

JUNIOR SALES CONSULTANT

Outbound Telesales Lead Generators B2B

Alarm Call Handler (Part-Time Mornings)

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