Customer service manager Work, Jobs in Dursley, Gls (with Salaries)

Transformation Lead
Ecotricity —Stroud
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
- Free parking
- Employee discount
Quick apply
2d
Automotive Customer Experience Manager- Gloucester
Baylis Automotive —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
14d
Customer Service Manager (Maternity Cover, Fixed Term)
Hello Bio Ltd —Bristol
- £32,000 - £37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexitime
Quick apply
7d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
12d
Front of House & Audience Experience Manager
The Cheltenham Trust —Cheltenham
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Supervising experience
- Continuous improvement
Quick apply
13d
Store Manager
Toolstation —Stroud
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
7d
Part-time Customer Service Manager
International Workplace Group plc —Lydney
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
12d
Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cirencester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Operations Manager
Hotel Indigo Bath —Bath
- £45,000 - £50,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee assistance programme
- Referral programme
Quick apply
Head of Project Delivery
Providence Global ITF —Hereford
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Service Manager (Automotive)
Baylis Automotive —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Store discount
- Annual leave
Quick apply
1d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Avonmouth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Organisational skills
- Employee discount
Marketing Automation Manager
Ecotricity —Stroud
- Full-time
- Hybrid work
- Social media management
- Customer service
- SQL
- Employee discount
- Referral programme
Quick apply
6d
Conference & Events Manager
Apex Hotels Ltd —Bath
- Weekend availability
- Hospitality
- Bar
- Management
- Employee assistance programme
- Employee discount
Quick apply
Group Head of Sales and Marketing
The Barn Theatre —Cirencester
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
Quick apply
8d
Branch Manager Chippenham
GoldUnion —Chippenham
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Bristol
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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customer service manager jobs near dursley, gls

Transformation Lead

Ecotricity
Stroud

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Canteen
Employee discount
Paid volunteer time
Life insurance
Referral programme
On-site parking

Qualifications

PMP
Analysis skills
Project management
Continuous improvement
Agile

Full job description

We are seeking a motivated Transformation Lead to join our Strategy, Performance and Change department. This role sits at the centre of our project-level delivery capability, acting as the primary point of coordination for operational, commercial and strategic change opportunities across B2B. You will be working closely with Transformation Managers, Business Analysts and specialist teams, including New Propositions, Continuous Improvement and Quality. You will translate strategic intent and operational insight into actionable change. You will own and manage a significant pipeline of initiatives, applying structured impact, effort and value assessment to prioritise opportunities and ensure focus on the highest-value outcomes.

The role is responsible for shaping and coordinating a diverse backlog of change activity, ranging from quick-win improvements and process enhancements through to timeboxed project opportunities that may be delivered directly or transitioned into larger strategic programmes.

If you are someone who thrives in ambiguity, enjoys bringing structure to complex problems, and is comfortable operating between strategy and execution in a regulated, fast-moving environment we would love to hear from you.

Core responsibilities:

Act as the central intake point for B2B change demand, ensuring opportunities are captured, assessed and routed appropriately.
Assess opportunities and determine the most appropriate delivery route, transitioning larger or specialist initiatives into Transformation, Continuous Improvement, Quality or New Propositions teams where appropriate.
Own and manage the B2B backlog, ensuring initiatives are clearly defined and sequenced.
Apply structured impact/effort/strategic value frameworks to evaluate opportunities and recommend prioritisation decisions.
Lead the delivery of smaller-scale transformation initiatives, operational improvements and quick-win opportunities from scoping through to implementation and embedding.
Define clear problem statements, success measures and delivery plans for each initiative.
Work closely with Business Analysts to refine requirements, validate feasibility and ensure clarity of scope.
Ensure changes are embedded into BAU with clear ownership, controls and performance tracking.
Coordinate cross-functional teams to deliver agreed change initiatives.
Remove blockers, manage interdependencies and ensure alignment across concurrent projects.
Support Strategy, Performance & Change Managers in ensuring project and programme activity aligns with wider portfolio objectives and strategic priorities.
Identify operational inefficiencies and improvement opportunities through stakeholder engagement and data insight.
Drive incremental and continuous improvement initiatives alongside larger strategic change programmes.
Support development of scalable processes and controls that improve efficiency, customer experience and commercial performance.

For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires weekly office presence.

Essential skills:

Proven experience leading project-level change or transformation initiatives within a complex organisation.
Experience managing a high-volume backlog or pipeline of initiatives with structured prioritisation frameworks.
Experience working within regulated industries (energy/utilities desirable).
Strong exposure to cross-functional delivery across commercial, operational and technical teams.
Strong delivery orientation with the ability to move from ambiguity to structured execution and measurable outcomes.
Skilled in assessing and prioritising opportunities using impact, effort, value and strategic alignment criteria.
Excellent stakeholder management skills, with the ability to challenge constructively and influence prioritisation decisions.
Commercial awareness and the ability to link change activity to measurable business, customer and operational outcomes.
Clear and structured communicator, both written and verbal.
Strong analytical and problem-solving capability.

Desirable

Formal qualification in Business Analysis, Business Management, Change Management, Project Management or a related discipline.
Knowledge of Agile, Lean, Continuous Improvement or Operational Excellence methodologies.
Experience using project, portfolio or workflow management tools.
Change management certification (e.g., Prosci, PRINCE2, PMP).

If you like the sound of the role but don’t meet all the requirements, we encourage you to apply. We are interested in meeting people from diverse backgrounds and experiences. Come and join our transformation team and be a significant part of driving Ecotricity’s green future.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car-pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Canteen
Casual dress
Company pension
Discounted or free food
Employee discount
Free parking
Life insurance
On-site parking
Referral programme

Ability to commute/relocate:

Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required)

Application question(s):
*

Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

customer service manager jobs in dursley, gls

Transformation Lead

Automotive Customer Experience Manager- Gloucester

Customer Service Manager (Maternity Cover, Fixed Term)

Customer Experience Manager

Front of House & Audience Experience Manager

Store Manager

Part-time Customer Service Manager

Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped

Operations Manager

Head of Project Delivery

Service Manager (Automotive)

Manager of Dedicated Implementations - EMEA

Area Manager, Customer Fulfillment

Head Office Coordinator

Customer Liaison Manager

Marketing Automation Manager

Conference & Events Manager

Group Head of Sales and Marketing

Branch Manager Chippenham

Business Development Manager (BDM) - Bristol- Circa 41k Basic - 53k OTE Uncapped

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