Customer care coordinator Work, Jobs in Eaglescliffe, Dur (with Salaries)

Customer Care Co-ordinator
Tees valley trade group —Stockton-on-Tees
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
Quick apply
11h
Service Coordinator
RA Dalton Ltd —Crook
- £25,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
4d
Customer Care Co-ordinator
North East Sealants Limited —Shildon
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Estates Administration Coordinator
The Auckland Project —Bishop Auckland
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Databases
- Free parking
- Annual leave
Quick apply
13d
Administration Coordinator Facilities VA2816
Anabas —Darlington
- £27,165 a year
- Full-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Customer Service & Supply Chain Coordinator
Chemoxy International Limited —Middlesbrough
- Temporary
- Writing skills
- Data entry
- Organisational skills
Quick apply
1d
Operations Coordinator/Administrator
Element Performance LLP —Thirsk
- £27,000 - £31,000 a year
- Overtime
- Computer literacy
- Computer skills
- In-person
- Free parking
Quick apply
14d
Customer Services & Supply Chain Coordinator (Agency)
seqens —Middlesbrough
- Temporary
- Organisational skills
- Computer skills
- Communication skills
4d
Sales and business development coordinator
Durham Brewery —Durham
- £26,520 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
Quick apply
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Computer literacy
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
14h
Sales & Community Engagement Coordinator
Cornerstone Supported Housing Counselling Ltd —Bishop Auckland
- £15,423.20 a year
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
Farm Sales Coordinator
Mole Country Stores —Stokesley
- £10.85 - £12.71 an hour
- Full-time
- IT
- Communication skills
- Free parking
- Store discount
Business Development Coordinator
ASSA ABLOY —Durham
- CRM software
- Microsoft Office
- Business development

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Customer Care Co-ordinator
Tees valley trade group —Stockton-on-Tees
The Customer Care Coordinator will play a vital role in ensuring that all flooring installations meet the high standards expected by our clients and their…
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11h

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customer care coordinator jobs near eaglescliffe, dur

Customer Care Co-ordinator

Tees valley trade group
Stockton-on-Tees

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Job details

Permanent | Full-time
£25,000 - £28,000 a year
11 hours ago

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Writing skills
Project coordination
Internal department liaison
Microsoft Office Suite
Complaint handling
Quality control
Organisational skills
Construction contractor coordination
Construction coordination
Customer interaction
Multidisciplinary collaboration
Household contractor coordination
Communication skills

Full job description

Company Overview:

Tees Valley Flooring is a specialist flooring contractor, working with volume house builders to provide high-quality flooring solutions for new build homes. As a trusted partner to some of the UK’s largest developers, we aim to deliver exceptional service and quality on every project. Our customer care team is integral to ensuring client satisfaction, managing expectations, and resolving issues efficiently.

Role Overview:

The Customer Care Coordinator will play a vital role in ensuring that all flooring installations meet the high standards expected by our clients and their customers. You will work closely with internal teams, clients, homeowners, and fitters to ensure remedial works run smoothly from initial notification through to completion. This is a fast-paced role requiring excellent organisational skills, a focus on customer service, and the ability to resolve issues quickly and professionally.

Main Duties / Responsibilities:

Customer Liaison:

Act as the main point of contact for customer queries, complaints, and requests for remedial works.
Schedule and coordinate remedial works in line with agreed timescales, communicating effectively with housebuilders, homeowners, and installers regarding all remedial flooring-related queries, issues, and updates.
Provide timely, accurate, and professional responses to customer inquiries through phone, email, and online systems.

Project Coordination:

Track and update customer care works in both internal and external systems, ensuring accurate information is recorded and maintained.

Issue Resolution:

Handle customer complaints and concerns regarding product quality, delivery, and installation, providing timely solutions.
Coordinate site inspections with fitters for any issues that require resolution.
Work proactively to identify and resolve potential issues before they impact the client or project timelines.

Quality Control:

Conduct follow-up calls or surveys to gather customer feedback and improve service delivery.

Administrative Support:

Maintain accurate records of customer interactions, issues, and resolutions using the relevant systems.
Prepare and maintain client reports, performance data, and assist other administrative duties as required.

Collaboration & Teamwork:

Work closely with internal departments and operational teams to ensure smooth project execution.

Experience and Qualifications:

Experience:
Proven experience in a customer service or project coordination role is preferred.
Experience working with national housebuilders, large-scale construction projects or the flooring industry is preferred.

Qualifications:

A relevant qualification in customer service or business administration is preferred.
Knowledge of flooring products and installation processes is preferred.

Skills:

Strong communication skills, both verbal and written, with the ability to manage multiple stakeholders effectively.
Excellent organisational and multitasking abilities to manage competing priorities.
Problem-solving skills and a customer-focused approach to resolving issues.
High level of attention to detail and accuracy.
Proficient in Microsoft Office (Word, Excel, Outlook).
Experience with CRM systems is preferred but not essential.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in eaglescliffe, dur

Customer Care Co-ordinator

Service Coordinator

Customer Care Co-ordinator

Estates Administration Coordinator

Administration Coordinator Facilities VA2816

Customer Service & Supply Chain Coordinator

Operations Coordinator/Administrator

Customer Services & Supply Chain Coordinator (Agency)

Sales and business development coordinator

Customer Service Coordinator

Sales & Community Engagement Coordinator

Farm Sales Coordinator

Business Development Coordinator

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