Food & beverage manager Work, Jobs in Ealing, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Food & Beverage Operations Manager
Bon Accueil Hospitality Group —London
- £4,500 - £6,250 a month
- Full-time
- Hospitality
- Customer service
- Cooking
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Assistant Manager
Five Guys UK —Kingston upon Thames
- From £36,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Pub Manager
MC Bars Ltd —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
General Manager
Afrikana —Wembley
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Employee discount
- Referral programme
Quick apply
11d
General Manager
Rosa's Thai —London
- Up to £55,000 a year
- Full-time
- Restaurant
- Employee assistance programme
Quick apply
Assistant Manager
Eel Sushi —London
- £38,000 - £42,000 a year
- Full-time
- Restaurant management
- In-person
- Restaurant
- Store discount
- Employee discount
Quick apply
Duty Manager
Good Time Golfin —Hounslow Heath
- £31,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Head of Hospitality and Events - Brentford FC
Levy —Brentford
- £46,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Food & Beverage Manager
Dalata —West London
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Hospitality Restaurant Manager, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- Hospitality
- English
- No degree
- Flexible schedule
Food & Beverage Manager
Aethos London Shoreditch —London
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Back of House Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- Hospitality
- Management
- English
- Flexible schedule
Assistant Food & Beverage Manager
Millennium Hotel and Resorts UK —London
- £40,585 - £40,685 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Operations Manager - Food and Beverage Service
Capital City College Group —London
- £54,869.50 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Annual leave
12d
Front of House Manager
Tempo Pizza —London
- £15 - £18 an hour
- Full-time
- Hospitality
- Management
- Supervising experience
- Annual leave
- Sick pay
Quick apply
12h
Food Safety Manager
Seven Seeded Limited —Watford
- Up to £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
12d
Assistant General Manager
Nandos —Edgware
- Up to £41,000 a year
- Full-time
- Hospitality
- Management
- Restaurant
- Employee discount
- Referral programme
Restaurant Manager
Barrafina —London
- Up to £53,102 a year
- Bar
- Spanish
- Restaurant management
- Annual leave
12d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount

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food & beverage manager jobs near ealing, gtl

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

food & beverage manager jobs in ealing, gtl

Head Of Customer Experience

Food & Beverage Operations Manager

Assistant Manager

Pub Manager

General Manager

General Manager

Assistant Manager

Duty Manager

Head of Hospitality and Events - Brentford FC

Food & Beverage Manager

Hospitality Restaurant Manager, Wembley Stadium

Food & Beverage Manager

Back of House Team Leader, Wembley Stadium

Assistant Food & Beverage Manager

Operations Manager - Food and Beverage Service

Front of House Manager

Food Safety Manager

Assistant General Manager

Restaurant Manager

Operations Manager

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