Service desk support Work, Jobs in East Ham, Gtl (with Salaries)

Customer Support Associate
Feebris Ltd —London
- Bachelor's degree
- Business
- Communication skills
- Annual leave
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Dental Receptionist
TDR Dental —Canning Town South
- £13 - £15 an hour
- Weekends only
- Customer service
- Front desk
- In-person
Quick apply
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
2d
Full time - Recruitment and Admin Assistant - 3 month contract - may go longer term
Kemp Services Ltd —Ilford
- £13.25 an hour
- Temporary
- Hybrid work
- English
- Microsoft Office
- Communication skills
- Work from home
Quick apply
7d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Receptionist/Administrator
BN Care —London
- From £32,000 a year
- Full-time
- Microsoft Word
- Nursing home
- Administrative experience
Quick apply
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
2d
IT Support Engineer
AutoProtect Group —Harlow
- £35,000 - £40,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
14d
Help Desk Operative
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Weekend availability
- Communication skills
IT Executive
Imperial Chambers Management —London
- £24,420.00 - £57,563.38 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
1d
IT Support Technician
TQS IT Services —Tower Hamlets
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
Quick apply

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Customer Support Associate

Feebris Ltd
London

Apply Now

Job details

Permanent

Benefits

Annual leave

Qualifications

Bachelor's degree
Customer support
Business
Communication skills

Full job description

Feebris is on a mission to bring high-quality clinical monitoring to patients wherever they are. As a Customer Support Associate, you'll be at the heart of that — ensuring the healthcare teams who use our platform are set up for success, supported day-to-day, and getting genuine value from every interaction with Feebris.

This is a hands-on, varied role that spans client onboarding, training, helpdesk support, and device logistics. You'll work closely with NHS sites and care settings, build strong relationships with clinical users, and act as a key link between the frontline and our product and clinical teams. If you're someone who takes pride in making things run smoothly and wants to see the direct impact of your work on patient care, this role is for you.

requirements

QUALIFICATIONS

Bachelor's degree in Business, Healthcare, or a related field

EXPERIENCE

2-3 years of experience in customer support or a similar client-facing role

NICE TO HAVE

Experience working within or alongside NHS services or clinical settings
Background in healthcare technology, digital health, or health operations

KEY SKILLS

Strong client empathy and communication skills, with a patient and professional approach to healthcare users
Technically proficient, with the ability to quickly adopt new platforms and digital tools
Proactive problem-solver who can diagnose issues and drive them to resolution independently
Highly organised, with a structured approach to process management and documentation
Comfortable working with data - able to analyse usage and produce clear, accurate reports

responsibilities

Onboard new clinical teams from our customers onto the Feebris system - sharing collateral, organising and shipping hardware, configuring the platform, and delivering training.
Deliver engaging, role-appropriate training sessions for new and existing users, keeping materials up to date and communicating platform updates clearly to clients
Manage the help desk end-to-end: respond to client queries across email, phone, and chat promptly, triage and escalate issues correctly, and ensure all tickets are resolved within SLA
Oversee the full lifecycle of Feebris hardware - provisioning, shipping, tracking active devices, coordinating returns and replacements, and maintaining accurate inventory records
Monitor platform usage across live NHS sites, flag engagement risks early, and work with the team to address them proactively, Escalate product feedback and complaints internally, ensuring the right teams have the context they need to act
Produce and distribute internal and client-facing performance and usage reports accurately and on schedule
Assist senior team members with administrative and operational tasks

benefits

Impactful work, transforming healthcare for billions of people worldwide
A mission-driven team, small but mighty and committed to making a difference
Real responsibility, having a direct, meaningful impact on a high growth business
Coaching and personal development (bi-annual performance reviews, 1:1s with senior team members)
Central London Office
Flexible working arrangements
Share Options
Unlimited time off
Sponsored quarterly team and company socials

sectionLabels

benefits

WHAT WE OFFER

description

ABOUT THE ROLE

requirements

WHAT WE'RE LOOKING FOR

responsibilities

WHAT YOU'LL DO

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Refine Your Search

service desk support jobs in east ham, gtl

Customer Support Associate

Helpdesk Specialist

First Line Service Desk Analyst

Dental Receptionist

IT Support Analyst (Contract)

Full time - Recruitment and Admin Assistant - 3 month contract - may go longer term

IT Service Desk Manager

Service Desk 1st Line Support

One Desk IT (12-Month FTC)

IT Support Technician

Digital Systems Manager

Receptionist/Administrator

Deskside Support Analyst

IT Support Engineer

IT Service Desk Analyst

IT Desktop Support Analyst

Personal Assistant (6 month FTC)

Help Desk Operative

IT Executive

IT Support Technician

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