Customer service manager Work, Jobs in East London (with Salaries)

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
4d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
4d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Service Manager
Mitie —London
- Full-time
- Customer service
- Travel
- Organisational skills
School Operations Manager
School Space —London
- £35,000 - £37,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- School
- Time management
Quick apply
4d
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
9d
Senior Customer Success Manager
Turtl —London
- Part-time
- Hybrid work
- Google Suite
- Organisational skills
- Communication skills
- Employee discount
Customer Relations Manager
Hamberley Care Homes —Enfield
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
2d
Account Manager - Customer Service
Online Lubricants Ltd —London
- £25,000 - £28,000 a year
- Full-time
- IT
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
3d
Assistant Store Manager
DULUX DECORATOR CENTRE —Barking
- £35,700 a year
- Monday to Friday
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Manager
Smile NW Dental Practice —London
- From £14 an hour
- Temporary
- Microsoft Excel
- Sales
- Customer service
- Employee discount
Quick apply
Account Manager / Customer Service Executive
Mango Logistics Group —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Part-time Customer Service Manager
International Workplace Group plc —London
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
9d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction
- Profit sharing
- Annual leave
Quick apply
Customer Success Manager
Telus Health —London
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
- Employee assistance programme
Customer Support Calls Manager
Second Nature —London
- Full-time
- Remote
- Google Suite
- Customer service
- Analysis skills
Quick apply

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customer service manager jobs near east london

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Bennett Hay -
London

Quick apply

Job details

Permanent | Full-time
£35,651 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Hospitality
Customer service
Supervising experience
Organisational skills
Communication skills
Office experience

Full job description

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

Location: Bank or Moorgate Station, London

Salary: £35,651 per annum

Contract Type: Full-time

Working Hours: 40 hours per week

Working Days: Monday–Friday

Shift Pattern: 08:00 – 17:00

Holiday Entitlement: 25 days' annual leave plus Bank Holidays

About the Role

We are looking for an enthusiastic and people-focused Community Manager to join our team at a prestigious corporate workplace in the heart of London.

This is a varied, hands-on role where you'll be responsible for creating an exceptional workplace experience for customers, visitors and colleagues. Working closely with the Senior Community Manager, client teams and service partners, you will ensure the workplace runs smoothly while delivering outstanding hospitality and customer service every day.

You'll build meaningful relationships with customers, proactively engage with occupiers across the building, coordinate events, maintain communal spaces and meeting rooms, and ensure every interaction leaves a lasting positive impression.

If you're passionate about hospitality, thrive in a fast-paced corporate environment and enjoy creating memorable experiences, we'd love to hear from you.

Key Responsibilities

Deliver a consistently outstanding customer experience that exceeds expectations.
Create memorable first impressions and build strong relationships with customers and visitors.
Learn and use customers' names to provide a personalised service.
Work closely with colleagues and service partners to deliver a seamless workplace experience.
Monitor the daily performance of on-site service partners, escalating any service concerns where appropriate.
Maintain professionalism, discretion and confidentiality at all times.
Respond positively to customer requests, using initiative and problem-solving skills to find solutions.
Carry out regular floor walks to proactively identify issues.
Log and monitor requests through the helpdesk system, ensuring customers receive regular updates until completion.
Visit customer companies regularly, gather feedback and build strong working relationships.
Support onboarding and offboarding of customers within the building.
Ensure meeting rooms, phone booths and communal spaces remain clean, presentable and fully operational.
Manage and replenish coffee points, ensuring supplies are fully stocked throughout the day.
Maintain presentation standards across hospitality areas and promptly deal with spillages and general housekeeping requirements.
Support the delivery of workplace events, activations and community initiatives.
Assist the Senior Community Manager in developing innovative customer service initiatives.
Promote a collaborative one-team culture with colleagues, clients and service partners.
Provide cover for colleagues when required, including café support during breaks.

What We're Looking For

2–4 years' experience in hospitality, workplace experience, customer service or a similar role.
Previous experience within a corporate environment is highly desirable.
Excellent communication and relationship-building skills.
Passion for delivering exceptional customer experiences.
Experience coordinating small events and workplace activities.
Ability to balance operational processes with genuine community engagement.
A people-first approach with strong organisational skills.
Self-motivated with a proactive, positive attitude.
Confident working independently while also collaborating within a team.
Comfortable taking direction and leading when required.
Experience using workplace management or Visitor Management Systems (VMS).
Excellent attention to detail and problem-solving abilities.

Benefits

Pension and life assurance
Health cash plan for you and your dependents
Cycle to Work scheme
Holiday Purchase scheme
Opportunities for professional growth
Friendly work environment with a genuine sense of community

Start Date: As soon as possible

About Bennett Hay

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.

If you're passionate about customer service and looking to join a supportive and friendly team, we'd love to hear from you!

Please do not call our Head Office regarding vacancy-related questions, as our HR Recruitment team is not always on site and prefers email correspondence.

Pay: £35,651.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in east london

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

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