Customer service manager Work, Jobs in Eastham, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Store Manager
Montezuma's Chocolates —Chester
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
9d
Sales Management Trainee
AUREA LUMEN LIMITED —Liverpool
- £24,420.00 - £30,706.88 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
Retail Store Manager
Poltronesofà —Bromborough
- £39,700 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Client Services Manager
Brique Web Solutions Ltd —Liverpool
- £39,233 - £56,600 a year
- Full-time
- Management
- English
- In-person
Quick apply
12h
General Manager - Liverpool
Gravity —Liverpool
- £62,460 a year
- Weekend availability
- Management
- Organisational skills
- IT
- Employee discount
3d
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager
EG On The Move Ltd —Liverpool
- £32,000 - £34,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
8d
General Manager
Pogue Mahone —Liverpool
- Up to £45,000 a year
- Full-time
- Bar
- Management
- In-person
- Employee discount
Quick apply
1d
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Duty Manager
The Brunch & Cocktail Club —Liverpool
- From £13.20 an hour
- Weekend availability
- Hospitality
- Bar
- Team management
- Employee discount
Quick apply
11d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Service Manager - Ellesmere Port
Morrisons —Ellesmere Port
- Hospitality
- Team management
- Employee discount
Quick apply
15h
Store Manager
M&S Opticians —Ellesmere Port
- Management
- Sales
- Leadership
Quick apply
7d
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
6d
Store Manager
Footasylum —Wirral
- Team management
- Leadership
- Communication skills
2d
Store Leader
92 Degrees —Neston
- From £27,500 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Store discount
- Employee discount
Quick apply
9d

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customer service manager jobs near eastham, chs

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

customer service manager jobs in eastham, chs

Senior Customer Service Manager

Client Services Account Manager

Store Manager

Sales Management Trainee

Deputy Customer Experience Manager ZARA LIVERPOOL

Retail Store Manager

Client Services Manager

General Manager - Liverpool