Service manager Work, Jobs in Eastham, Chs (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Service Manager
Care & Repair Carmarthenshire —Flintshire
PROGRAMME MANAGER - GRADE 8
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- School
7d
Club Manager
The Neston Club & Parkgate Clubhouse —Neston
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Research Co-ordinator
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £39,959 - £48,117 a year
- Full-time
- University
- IT
16h
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Service Manager
Care and Repair North East Wales —Deeside
- £40,000 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
HR Business Partner
The Clatterbridge Cancer Centre NHS Foundation Trust —Bebington
- £57,528 - £64,750 a year
- Full-time
8d
Service Manager
Care & Repair Monmouthshire and Torfaen —Flintshire
- £40,000 a year
- Full-time
Store Manager
Lidl —Liverpool
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
9d
HR Advisor
Cheshire West and Chester Council —Ellesmere Port
- Management
- Human resources
- Negotiation
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
14d
Neighbourhood & Communities Manager
Regenda Group —Liverpool
- £55,424 a year
- Full-time
- Hybrid work
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
3d
Mortuary and Bereavement Officer
Betsi Cadwaladr University Health Board —Wrexham
- £26,813 - £27,890 a year
- Full-time
- English
- University
4d
Researcher
Infopro Digital Services Limited —Ellesmere Port
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Store Supervisor
Footasylum —Wirral
- Full-time
- Sales
11d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Postal Delivery Driver
Royal Mail Group —Flint
- Overtime
2d
Health and Safety Advisor
Cheshire West and Chester Council —Ellesmere Port
- Annual leave
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
11d

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service manager jobs near eastham, chs

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
1 day ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

service manager jobs in eastham, chs

Senior Customer Service Manager

Service Manager

PROGRAMME MANAGER - GRADE 8

Club Manager

Research Co-ordinator

Operations Manager

Service Manager

HR Business Partner

Service Manager

Store Manager

HR Advisor

Operations Manager

Neighbourhood & Communities Manager

Mortuary and Bereavement Officer

Researcher

Store Supervisor

Guest Experience Manager

Postal Delivery Driver

Health and Safety Advisor

Employee Relations & Engagement Specialist- Field Based

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