Technical support occupations Work, Jobs in Eastham, Chs (with Salaries)

User Support Officer - Technical Desktop (Career Grade 6 - 8)
Cheshire West and Chester Council —Ellesmere Port
20h
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
8d
26.82 EO IT Service Support
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
7d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
11d
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
Technical Customer Service Advisor
Fibre Nova Ltd —Liverpool
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
Quick apply
11d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
8d
Mobile IT Officer
Knowsley Borough Council —Huyton
- £32,061 - £33,699 a year
- IT
7d
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
Technical Support Analyst
Allied Bakeries —Liverpool
- Up to £30,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
17h
Trainee Consultant
ITAS —Mold
- £16,000 - £22,000 a month
- Full-time
- SQL
- Analysis skills
- Accounting
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
10d
Mobile IT Officer
Knowsley Council —Huyton
- £32,061 - £33,699 a year
- Full-time
- IT
7d
Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
11d
IT Services Engineer
Sysco —Warrington
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
2d

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User Support Officer - Technical Desktop (Career Grade 6 - 8)

Cheshire West and Chester Council -
Ellesmere Port

Apply Now

Job details

Permanent
20 hours ago

Qualifications

IT support
NVQ

Full job description

Grade 6

£28,598 - £31,022 (as of April 2025 pay band figures)

The Cheshire West and Chester Council Digital, Data and Technology (DDAT) department has recently undergone a huge transformation and is looking for an User Support Officer - Technical Desktop (career grade 6 -8) to provide third line technical support to users. As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.

For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site

www.cwcrecruitment.co.uk/digitaldatatechnology-external

Closing date for applications: Midnight on 5th July 2026

Shortlisting expected to take place on 6th July 2026

Interviews to be held week commencing 13th July 2026

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Category

ICT

Grade

CWAC NJC - Grade 6

Salary Min

£28,598 per annum

Salary Max

£31,022 per annum

Hours per week

Weeks per year

52.143

Employment Type

Permanent

Closing Date

31/07/2026

Ref No

W4650

Documents

User Support Officer Technical Desktop job profile.pdf
(PDF, 390.18kb)

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.

Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit a career grade User Support Officer - Technical Desktop to provide third line technical support to users. This post is a Grade 6 role, with a salary of £28,598 to £31,022 (based on April 2025 pay band figures). As this is a career grade post, there is an expectation that the successful candidate will progress to Grade 8 as they gain experience in the role.

For more information on the role and the DDAT department, please visit the Digital, Data and Technology recruitment site

www.cwcrecruitment.co.uk/digitaldatatechnology-external

Responsibilities include:

Provide third line telephone and digital technical support, logging and managing service requests through to resolution, and ensuring timely updates to users on progress.
Operate within agreed service desk processes, ITIL procedures, technical standards, SLAs and KPIs, managing workload and routing incidents appropriately, including escalation where required.
Deliver advanced technical troubleshooting and user support, including hardware repair, software installation, system connectivity and tailored solutions, and support enhanced face to face user clinics or project activity during periods of technology change.
Contribute to continuous service improvement by supporting user satisfaction activity, reviewing personal performance, and assisting with data interpretation and trend analysis across incident management, problem management, demand and productivity.

The ideal candidate will hold an NVQ Level 3 qualification in ICT (or equivalent), have experience of working in a customer focused IT support or service desk environment, be keen to develop through recognised service desk qualifications, and meet the essential criteria set out in the job profile.

For more detailed information on what the role involves and person specification requirements, please review the job profile.

By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.

Apply Now

Refine Your Search

technical support occupations jobs in eastham, chs

User Support Officer - Technical Desktop (Career Grade 6 - 8)

IT Support

Customer Service Representative

Service Desk Analyst

IT Customer Service Desk Officer

26.82 EO IT Service Support

IT Support Apprentice

Junior IS Support Analyst

Service Desk Assistant

Technical Customer Service Advisor

Implementation & Training Lead

Internal IT & AV Support Engineer

Mobile IT Officer

Desktop Support Technician

Technical Support Analyst

Trainee Consultant

1st Line Support IT Engineer

Mobile IT Officer

Comms Specialist Engineer (Desk-Based)

IT Services Engineer

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