Success manager Work, Jobs in Eastleigh, Ham (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Sales Executive
Golden Larch Fencing —Romsey
- £28,167 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
10d
Major Account Manager
DHL —Southampton
- Sales
- Communication skills
- Negotiation
- Employee discount
- Sick pay
2d
Account Manager
Elliotts —Southampton
- £37,500 - £47,500 a year
- Full-time
- Sales
- Business development
- Project management
- Employee discount
Quick apply
1d
Technology Sales Executive
Softcat —Southampton
- £24,570 a year
- Communication skills
- School
- Flexible schedule
Client Relationship Manager
HardHats —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Salesforce
- Organisational skills
- Financial services
- Free parking
Quick apply
4d
Account Manager - Public Sector
Ricoh —Southampton
- Sales
- Communication skills
- Negotiation
5d
Customer Success Manager- SEO, AIO & LLM strategies
GeoCale —Havant
- From £32,000 a year
- Full-time
- Hybrid work
- Master's degree
- Project management
- Mentoring
- Free parking
Quick apply
11d
Berth Sales Executive – The Yacht Club, Southampton
MDL Marinas —Southampton
Sales Executive
JH Telecomm —Fareham
- From £25,750 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
12d
Sales Executive – Process Safety
DEKRA —Southampton
- £32 - £38 an hour
- Full-time
- Hybrid work
- Sales
- Travel
- Organisational skills
2d
Health & Group Risk Specialist
Benifex —Southampton
- £28,000 a year
- Remote
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Support & Enablement Executive
Once For All UK —Basingstoke
- £30,000 - £35,000 a year
- Construction
- Communication skills
- Employee assistance programme
Quick apply
Service Centre Helpdesk Manager
KBS Maritime Ltd —Portsmouth
- £40,000 - £44,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
5d
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Account Manager
TheYachtMarket —Southampton
- £27,500 - £45,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
Virtual Account Manager (Inside Sales)
Thermo Fisher Scientific —Basingstoke
- Full-time
- Remote
- Sales
- Salesforce
- Laboratory experience
Sales Executive - Corporate
Softcat —Whiteley
- £24,570 - £26,250 a year
- Full-time
- Communication skills
- School
- Flexible schedule
Account Manager
Loadbalancer.org Ltd —Portsmouth
- Full-time
- Salesforce
- Analysis skills
- Contracts
Quick apply

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Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

success manager jobs in eastleigh, ham

Customer Operational Delivery Manager

Service Desk Coordinator - Maternity Cover

Sales Executive

Major Account Manager

Account Manager

Technology Sales Executive

Client Relationship Manager

Account Manager - Public Sector

Customer Success Manager- SEO, AIO & LLM strategies

Berth Sales Executive – The Yacht Club, Southampton

Sales Executive

Sales Executive – Process Safety

Health & Group Risk Specialist

Customer Support & Enablement Executive

Service Centre Helpdesk Manager

Call Centre Supervisor

Account Manager

Virtual Account Manager (Inside Sales)

Sales Executive - Corporate

Account Manager

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