Customer support & client services managers Work, Jobs in Eccleshall, Sts (with Salaries)

Client Services Manager
Furdeco —Bloxwich
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
Quick apply
2d
Head of Customer and Business Intelligence
Housing Plus Group —Telford
- £74,358 a year
- Full-time
- IT
10d
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
- £74,358 a year
- IT
10d
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Senior Complaint Officer
Shropshire Council —Shrewsbury
- £39,862 - £44,075 a year
- Customer service
- IT
Head of Technical Services
ARDEX UK Ltd —Stoke-on-Trent
- £60,000 - £65,000 a year
- Full-time
- Management
- English
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Transition Lead (12 Months FTC)
Wipro Limited —Telford
- Organisational skills
- Leadership
- Negotiation
2d
Fleet VOR Lead
RAC —Walsall
12d
Contact Care Supervisor
AAH Pharmaceuticals —Stoke-on-Trent
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
4d
Technical Support Services Manager
Briggs Equipment —Cannock
- Full-time
- Microsoft Powerpoint
- Driving
- Travel
- Employee discount
Quick apply
9d

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Head of Customer and Business Intelligence
Housing Plus Group —Telford
Salary: £74,358 per annum plus 10% car allowance. At least two years’ experience operating at Head of Service level or above. Job Reference HPG/TP/751/667.
£74,358 a year
10d
Head of Customer and Business Intelligence
The Wrekin Housing Group Limited —Telford
Salary: £74,358 per annum plus 10% car allowance. At least two years’ experience operating at Head of Service level or above.
£74,358 a year
10d

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customer support & client services managers jobs near eccleshall, sts

Client Services Manager

Furdeco
Bloxwich

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Presentation skills
Organisational skills
Account management
Communication skills
Time management

Full job description

Client Services Manager

Job Summary

We are looking for an experienced and motivated Client Services Manager to lead our Client Services Team and ensure we continue to deliver exceptional service to our clients every day.

This is an exciting opportunity for a customer-focused professional who thrives on building strong client relationships, leading high-performing teams, and driving service excellence. You will play a key role in managing client accounts, supporting team development, improving operational performance, and identifying opportunities for growth.

Key Responsibilities

Lead, motivate, and develop the Client Services Team to deliver outstanding customer service.
Act as the primary escalation point for client queries and service-related issues.
Build and maintain strong relationships with key clients, understanding their business needs and ensuring high levels of satisfaction.
Ensure all client enquiries are managed effectively and resolved within agreed service level agreements (SLAs).
Monitor team performance against KPIs and implement continuous improvement initiatives.
Work closely with internal departments to ensure a seamless client experience from order creation through to completion.
Prepare and present performance reports and account reviews to clients and senior stakeholders.
Oversee the day-to-day management of client accounts, ensuring outstanding orders, held deliveries, service queries, and operational issues are resolved efficiently and within agreed service levels.
Ensure compliance with company policies, procedures, and service standards.

About You

To be successful in this role, you will have previous experience in a Client Services, Customer Service, Account Management, or Customer Success leadership position.

You will also demonstrate:

Proven experience managing and developing customer-facing teams.
Excellent communication and relationship-building skills.
Strong problem-solving and decision-making abilities.
Confidence managing challenging situations and client escalations.
Experience presenting to senior stakeholders and key decision-makers.
Commercial awareness and the ability to identify growth opportunities within existing accounts.
Strong organisational and time management skills.
Proficiency in Microsoft Excel and Word.
The ability to work both independently and collaboratively.
A proactive, customer-first approach with a passion for delivering exceptional service.

Working Hours

Monday to Friday 8.30am-6pm

Pay: £30,000.00-£32,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in eccleshall, sts

Client Services Manager

Head of Customer and Business Intelligence

Head of Customer and Business Intelligence

Head of Customer Retention

Senior Complaint Officer

Head of Technical Services

Out of Hours Team Leader

Service Team Leader

Transition Lead (12 Months FTC)

Fleet VOR Lead

Contact Care Supervisor

Technical Support Services Manager

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