Mentor Work, Jobs in Edenfield, Lan (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
13d
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Service Coordinator
Care Services To You LTD —Preston
- £40,608 - £43,488 a year
- Overtime
- In-person
- Care plans
- Leadership
- Free parking
- Employee discount
Quick apply
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £29,267 a year
- Full-time
- Sick pay
10d
LEARNING MENTOR ACADEMIC - INTERNAL INCLUSION
Lancashire County Council —Burnley
- £28,142 - £32,061 a year
- Monday to Friday
- English
- School
6d
Rivington Youth Engagement Assistant
Groundwork CLM —Horwich
- £12,623.81 a year
- Part-time
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Experienced Support Workers for crisis support
Footprints Community Care —Rochdale
- £13.50 - £14.50 an hour
- Part-time
- Working with children
- In-person
- Care plans
Quick apply
7d
Learning Mentor
Salford Council —Salford
- £30,909 - £33,279 a year
- Childcare
- Communication skills
- School
6d
Digital Design & Content Lead
1st Technologies Ltd —Preston
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- IT
- In-person
- Flexitime
- Work from home
Quick apply
Regional Administrator
Eden Futures —Chorley
- £25,000 a year
- Monday to Friday
- Microsoft Office
- Communication skills
- Annual leave
- Referral programme
10d
Achievement Tutor
The Manchester College —Manchester
- £30,750 - £47,339 a year
- Full-time
- Education
- Annual leave
- Employee assistance programme
11d
Regional Learning & Development Lead
Swim Sports Company Ltd —Bolton
- From £32,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
Clinical Supervisor
mydentist —Bury
- £80,000 - £90,000 a year
- Full-time
- IT
Quick apply
Senior Project Manager - Exhibitions and Events
Mercer Exhibitions Ltd —Blackburn
- £37,500 - £40,000 a year
- Full-time
- Project management
- Driving
- IT
- Employee discount
Quick apply
14d
Practice Development Facilitator
Belong —Didsbury
- £39,468 a year
- Weekend availability
- Mentoring
- Communication skills
Quick apply
10d
SEN Mentor
Young Giants —Stretford
- £30 - £40 an hour
- Travel
- Mentoring
Quick apply
4d
Support Worker
Bright Futures Care —Manchester
- £25,516.01 - £29,817.56 a year
- Full-time
- Driving
14d
Volunteer Housing Support
Change Grow Live —Burnley
- Remote
Ecologist
Urban Green —Manchester
- Full-time
- Hybrid work
Quick apply
6d

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
13 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

mentor jobs in edenfield, lan

Helpdesk Manager

CRM Manager

Service Coordinator

Reporting and Insight Analyst

Jigsaw Homes Group Limited

LEARNING MENTOR ACADEMIC - INTERNAL INCLUSION

Rivington Youth Engagement Assistant

Experienced Support Workers for crisis support

Learning Mentor

Digital Design & Content Lead

Regional Administrator

Achievement Tutor

Regional Learning & Development Lead

Clinical Supervisor

Senior Project Manager - Exhibitions and Events

Practice Development Facilitator

SEN Mentor

Support Worker

Volunteer Housing Support

Ecologist

I want to receive the latest job alerts for mentor in edenfield, lan

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