It support Work, Jobs in Edgbaston, Wmd (with Salaries)

Service Desk Analyst
West Midlands Combined Authority —Birmingham
- £34,780 - £39,188 a year
- Windows
- Microsoft Office
- Organisational skills
4d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
1h
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
12d
IT Support Analyst - 1st line (telephone)
Tetra Tech —Birmingham
- Customer service
- Communication skills
9d
Technical Support Engineer
West Midlands Fire Service —Birmingham
- £35,412 a year
- Full-time
- Microsoft Office
- Computer networking
5d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
1st Line Service Desk Operative
Sigma Connected Group —Birmingham
- Full-time
- Remote
- English
- Microsoft Office
- IT
- Employee assistance programme
Technical Support - Infrastructure
SCC —Birmingham
- £40,000 - £50,000 a year
- Monday to Friday
- Hybrid work
- Windows
4d
Senior IT Systems Support
DHL —Birmingham
- Up to £37,000 a year
- SQL
- IT
- Annual leave
3d
Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
9d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Technical Support Professional
BT —Birmingham
- Leadership
- Annual leave
- Employee discount
12d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Senior IT Technician
Bishop Vesey's Grammar School —Sutton Coldfield
- £28,598 - £31,537 a year
- IT
- School
- Free parking
- Employee assistance programme
13d
Service Desk Analyst
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
Entry level IT Help Desk Support
Komfort —Wednesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
4d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
13d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
6d

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it support jobs near edgbaston, wmd

Service Desk Analyst

West Midlands Combined Authority -
Birmingham

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Job details

Fixed term contract
£34,780 - £39,188 a year
4 days ago

Qualifications

Windows
Microsoft Office
Information security
Remote access software
IT support
Organisational skills
IT
AI
Communication skills
Active Directory

Full job description

Job Introduction

Join the West Midlands Combined Authority as a Service Desk Analyst and help provide the reliable IT support that enables colleagues across WMCA and partner organisations to do their jobs effectively.

This role plays an important part in keeping our digital services running smoothly, supporting colleagues with incidents, service requests, access issues and day-to-day IT queries. By helping our people use technology confidently and securely, you will contribute to the delivery of effective public services and support WMCA’s wider ambitions for the region, including reliable transport, joined up working and making WMCA a great place to work and belong.

We are looking for someone with experience in an IT support environment who can provide excellent customer service, troubleshoot issues, manage multiple requests and work well with colleagues across the WMCA.

Please note that this is a 12 month fixed term contract.

What you’ll be doing.

Provide first and second line support for IT incidents, problems and service requests.
Log, manage and resolve tickets through the Service Desk system.
Support users by phone, email, self-service portal and face to face where required.
Troubleshoot issues relating to Microsoft Windows, Office 365, Exchange Online, Active Directory, hardware, software and remote desktop tools.
Escalate incidents and requests to third line teams, contractors or suppliers where needed.
Keep users updated on progress in a professional and helpful way.
Support access requests in line with information security processes.
Provide initial cyber security support where required.
Help develop self-help guidance and knowledge base articles.
Support continual improvement of Service Desk processes and procedures.
Assist with ordering IT goods and services and keeping records up to date.

What’s essential.

Experience working in an IT support function.
Experience troubleshooting IT issues toa good level.
Familiarity with remote desktop tools and service desk applications.
Experience installing hardware and software.
Good understanding of incident, service request, problem and change management processes.
Excellent knowledge of support issues within a Microsoft desktop environment.
Knowledge of good information security practice.
Excellent communication skills and a friendly, customer-focused approach.
Ability to take ownership of tickets and keep users informed.
Strong organisational and prioritisation skills.

For a full list of responsibilities and person specification, please refer to the job description attached.

Recruitment Partner: Sally Stuart

Pay Scale: SP25 - SP29

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply.

Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Applying for a role internally is straightforward. Follow these steps to get started.

Create our Careers Account. Register with your name, work email address and a password. Please add your personal email address as a secondary contact method.
Build your profile. Upload your CV to help populate your career and education details
Write your Supporting Statement. Make sure to address each of the required essential criteria.
Inform us you already work for WMCA. You’ll be asked ‘Already work for WMCA?’. Please answer ‘Yes’ to this question.
Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

For more information on how to apply, please visit the Applying for a Role Internally page on our intranet or speak to one of the Recruitment Team.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).

Looking for a more flexible way of working.

If you are currently working on a part-time basis and wish to be considered for this role, please indicate your preference when you apply. We strive to create a supportive and inclusive environment for all our team members and will assess applications based on individual merit.

Before you apply.

Before diving into a new opportunity, we encourage you to have a conversation with your current line manager. Sharing your career aspirations with them is important, as they can provide valuable guidance and support your development journey. They can also assist you throughout the recruitment process and continue to help you grow, even if this opportunity isn't the right fit.

Eligibility.

Only current employees of WMCA, and those considered temporary agency workers, are eligible to apply through this platform. If you are not currently employed by WMCA, please visit our external careers site to view and apply for available positions.

Please note that positions advertised as Fixed Term Contracts may also be offered as an internal secondment. If you are considering an internal secondment, please ensure you have discussed it with your current line manager. This will ensure that they keep your substantive job open for your return.

Apply Now

Refine Your Search

it support jobs in edgbaston, wmd

Service Desk Analyst

IT Support Engineer

IT Field Support Technician - T2 / Second Line Immediate Start

IT Support Analyst - 1st line (telephone)

Technical Support Engineer

IT Technician

1st Line Service Desk Operative

Technical Support - Infrastructure

Senior IT Systems Support

Service Desk Engineer

IT Support Analyst

1st Line Technical Support

Service Desk Analyst / IT Support Help Desk Technician

Technical Support Professional

1st Line NOC Engineer

Senior IT Technician

Service Desk Analyst

Entry level IT Help Desk Support

IT 1st Line Support Apprentice

Senior 1st Line Support Analyst

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