Customer liaison Work, Jobs in Edinburgh, Sct (with Salaries)

Travel & Guest Experience Coordinator
Lindsays Highland Tours —Edinburgh
- £25,000 - £29,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Flexible schedule
- Bereavement leave
Quick apply
12d
Customer Care Supervisor
UPS —Edinburgh
5d
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Sales & Operations Administrator
Blue Canyon Ltd —Newbridge
- From £13.50 an hour
- Full-time
- Microsoft Excel
- Hotel
- Administrative experience
- Free parking
- Annual leave
Quick apply
Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
4d
Production and Operations Administrative Assistant (Holyrood)
Total Politics Group —Edinburgh
- £12,720 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
4d
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Caravan & Camping Park - Administrator
Mortonhall Caravan Park —Edinburgh
- From £12.90 an hour
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
9d
Validation Coordinator
Veranova L P —Edinburgh
- Full-time
- APIs
- Leadership
- Annual leave
- Life insurance
Quick apply
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
5d
Security Customer Service Officer
ABM —Edinburgh
- £12.70 - £13.54 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Free parking
- Annual leave
Solution Consultant (Figaro)
FNZ —Edinburgh
- Full-time
- SQL
- Communication skills
- Time management
Hospitality Team Lead
Spire Healthcare —Edinburgh
- Full-time
- Hospitality
- Customer service
- Leadership
- Annual leave
Commercial Executive
Tesco Insurance —Edinburgh
- From £36,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
9d
Activity Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Security Customer Service Officer
ABM UK —Edinburgh
- £13.54 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Excursions Manager
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Weekend availability
- Computer literacy
- English
- Administrative experience
- Annual leave
Financial Assistant
Hard Rock Cafe Edinburgh United Kingdom —Edinburgh
- Hospitality
- Microsoft Excel
- Human resources
Quick apply
Incident Control and Business Continuity Manager
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
4d

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customer liaison jobs near edinburgh, sct

Travel & Guest Experience Coordinator

Lindsays Highland Tours
Edinburgh

Quick apply

Job details

Full-time
£25,000 - £29,000 a year
12 days ago

Benefits

Casual dress
Additional leave
Company events
Free or subsidised travel
Flexible schedule
Bereavement leave
Sick pay

Qualifications

Hospitality
Customer service
GCSE
Communication skills
Hotel experience
Time management

Full job description

About Us

Lindsay's Highland Tours is one of Scotland's fastest-growing private tour companies, specialising in luxury, bespoke experiences across the country. As we continue to expand, we're looking for a highly organised Travel & Guest Experience Coordinator to keep our bookings, systems, and guest communication running smoothly from the moment a trip is confirmed.

This is a fantastic opportunity to play a key role in a company poised for significant growth — with genuine career development opportunities.

What We Offer

Career Growth – Be part of an ambitious company with real opportunities for professional development as we expand.
Flexible Working – Hybrid structure with office days in Edinburgh and remote working for the rest of the week. Flexible working hours become available once you're established in the role.
Immersive Travel Perks – Enjoy occasional complimentary private tours of the Scottish Highlands to experience what our guests do, plus occasional overseas trips for business development events.
A Great Team – Join a wonderful team of ambitious, authentic people who want to showcase Scotland as the most beautiful country in the world.

The Role

This is a role where organisation, communication, and time management really matter. Once a trip is booked, you become the person who makes sure nothing slips: every system and tracker is kept up to date, every guide has the information they need for their guests, and every client feels personally looked after from booking to departure.

A key early step is a welcome call with each guest shortly after they book — a chance to get to know them, understand what they're looking for, and make sure the right rooms, activities, and arrangements are in place for them specifically.

Key Responsibilities

System & Tracker Management – Keep all booking systems and trackers accurate and up to date, so the whole team has a clear, real-time view of every guest and trip.
Guide Handovers – Make sure each guide receives complete, accurate information for their guests ahead of every tour.
Guest Onboarding Calls – Speak with each guest shortly after they book to get to know them, confirm their preferences, and ensure the right rooms and arrangements are booked for their needs.
Client Liaison – Act as the main point of contact once a trip is booked, ensuring clients feel supported before, during, and after their journey.
Itinerary Planning – Help craft detailed, engaging, and personalised itineraries that reflect each client's interests.
Booking & Logistics – Secure accommodation and activities at the best available rates while ensuring a seamless guest experience.
Guest Support – Look after guests while on tour, providing real-time assistance via WhatsApp and email.
Arrivals & Departures – Coordinate smooth transfers, airport pickups, and special requests.
Feedback & Reviews – Encourage guest reviews and capture their experiences for future marketing.
Retention & Sales Support – Promote repeat travel, build long-term client relationships, and support new bookings and lead generation when required.
Meet & Greet – Welcome guests in Edinburgh and accompany them from the airport or train station to their accommodation for a warm, personal start to their trip.

Who We're Looking For

Exceptional organisation – able to juggle multiple bookings, systems, and deadlines without anything falling through the cracks.
Strong communication – clear and confident with guests, guides, and colleagues alike, and quick to pass on the right information to the right people.
Excellent time management – able to prioritise, stay on top of recurring tasks, and keep trackers and systems current every day.
A proactive, problem-solving mindset — able to think on your feet and adapt to challenges.
Experience in customer service or operations.
Knowledge of Scottish destinations and luxury travel is a plus, but not essential.

Schedule

This is a standard Monday–Friday, 9–5 role. On occasions, guest needs will fall outside normal working hours — for example, many of our US guests arrive on weekends or in the morning between 6am and 8am — so a degree of flexibility to support guests at these times is important.

Monday to Friday, 9am–5pm
Occasional out-of-hours support to meet guest needs (e.g. early-morning arrivals)
Occasional weekends when meeting guests

Additional Pay

Performance bonus

Benefits

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Job Type: Full-time

Pay: £25,000.00-£29,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer liaison jobs in edinburgh, sct

Travel & Guest Experience Coordinator

Customer Care Supervisor

Workplace Coordinator - BBC (Edinburgh Site Only)

Sales & Operations Administrator

Senior Application Support Consultant

Production and Operations Administrative Assistant (Holyrood)

Tenants Liaison Officer

Head of Soft Services

Caravan & Camping Park - Administrator

Validation Coordinator

Operations Manager - Residential and Cleaning Services

Security Customer Service Officer

Solution Consultant (Figaro)

Hospitality Team Lead

Commercial Executive

Activity Manager

Security Customer Service Officer

Excursions Manager

Financial Assistant

Incident Control and Business Continuity Manager

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