Service desk support Work, Jobs in Edinburgh, Sct (with Salaries)

Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
8d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Night Auditor
The Caledonian Edinburgh —Edinburgh
- From £13.58 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Annual leave
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
Night Porter
HandPickedHotels —Ratho
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Heritage Information and Business Assistant - Modern Apprentice
Historic Environment Scotland —Edinburgh
- From £27,740 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Flexible schedule
10d
Supporter Relations Team Assistant - Fixed Term
Blood Cancer UK —Edinburgh
- £30,150 a year
- Weekend availability
- Hybrid work
- CRM software
- Writing skills
- Continuous improvement
Quick apply
11d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
255354 (CHA) System Administrator
NHS Scotland —Edinburgh
- £34,544 - £43,039 a year
11d
Casual Night Porter
The Caledonian Edinburgh —Edinburgh
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
Quick apply
Security, Reception & Facilities Coordinator (Key Holder)
Ivy Management Services Ltd —Edinburgh
- From £13 an hour
- Full-time
- First Aid Certification
- Front desk
- In-person
- Free parking
Quick apply
Security Customer Service Officer
ABM —Edinburgh
- £12.70 - £13.54 an hour
- Weekend availability
- First Aid Certification
- Front desk
- Free parking
- Annual leave
Guest Experience Expert - Casual
Marriott International, Inc —Edinburgh
- £14.25 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Network Analyst - Junior
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- AI
- Flexible schedule
Quick apply
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
9d
Car Park Mobile Patroller
APCOA PARKING (UK) LTD —Edinburgh
- £13.45 an hour
- Cash handling
Quick apply
12d
Security Customer Service Officer
ABM UK —Edinburgh
- £13.54 an hour
- Weekend availability
- First Aid Certification
- Front desk
- Free parking
- Annual leave
Quick apply
Night Auditor
Leonardo Hotel Edinburgh Haymarket —Edinburgh
- Night shift
- Hotel
- Front desk
- Referral programme
Quick apply

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Event support / Co-ordinator

Edinburgh Training & Conference Venue -
Edinburgh

Quick apply

Job details

Permanent | Full-time
From £13.45 an hour

Benefits

Discounted or free food
Company events

Qualifications

CRM software
Google Suite
Google Docs
Report writing
Client engagement
Front desk
Event planning assistance
Customer interaction
Guest services
Communication skills

Full job description

Event Support & Coordinator

Location: Edinburgh

Reports to: Operations Manager

Role Overview

The Event Support & Coordinator plays a key role in ensuring the successful delivery of events hosted at the venue. The role combines front-of-house customer service, event coordination, and hands-on operational support to provide an outstanding experience for clients and delegates.

The postholder will gather and manage event information, maintain accurate records within the CRM system, support clients throughout their events, and ensure all services delivered are correctly documented for invoicing purposes.

Key Responsibilities

1. Event Support

Welcome clients and delegates, ensuring all visitors are signed in and directed appropriately.
Manage front-desk enquiries, answer telephone calls, and take accurate messages.
Assist clients with general requests, including arranging taxis, photocopying, and handling lost property enquiries.
Provide ongoing support during events, including refreshing beverage stations, preparing buffet lunches, and responding promptly to client needs.
Ensure all client-facing areas, including the coffee lounge, buffet areas, and restaurant, consistently meet the venue’s quality standards.
Produce and maintain weekly operational and event reports.

2. Event Coordination

Obtain signed booking forms for all events as early as possible.
Ensure booking documentation accurately reflects all services and chargeable items associated with each event.
Liaise with clients to gather all information required for successful event delivery, including:
Event title
Event timings (start, finish, breaks, and lunch)
Event leader/contact name
Final delegate numbers
Materials or equipment requirements
Record all event details accurately within the CRM system.
Coordinate with colleagues to confirm that venue and operational requirements can be delivered effectively.
Update booking documentation whenever additional chargeable items are requested and obtain client approval.
Ensure a final signed booking form is completed for every event, enabling accurate invoicing and billing.

Person Specification

Customer Focus

Friendly, professional, and approachable with a genuine passion for delivering outstanding customer service.
Able to build positive relationships with clients, delegates, and colleagues.

Communication

Strong verbal and written communication skills.
Confident interacting with people at all levels.

Organisation & Attention to Detail

Highly organised with excellent attention to detail.
Able to manage multiple tasks, maintain accurate records, and follow processes consistently.

Initiative & Drive

Proactive, energetic, and self-motivated.
Able to work independently and take ownership of responsibilities.

Teamwork & Flexibility

A collaborative team player who contributes positively to the wider team.
Flexible and willing to support different areas of the business as required.

Technical Skills

Google Workspace tools, including Google Drive, Docs, Sheets, and Calendar.
Comfortable using CRM and event management systems.

Additional Information

This is a predominantly client-facing role combining reception duties, event coordination, and hands-on event support. The successful candidate should be comfortable spending a significant proportion of their day away from thetheir desk, moving around the venue to support clients, delegates, and event delivery.

As a customer-focused conference and training venue, flexibility is essential. Employees may be required to undertake additional duties, consistent with the level and purpose of the role, to support the effective operation of the business.

Pay: From £13.45 per hour

Benefits:

Company events
Discounted or free food

Ability to commute/relocate:

Edinburgh EH1 1SU: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Location:

Edinburgh EH1 1SU (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in edinburgh, sct

Event support / Co-ordinator

Full Time Beadle ( Church Officer)

Mobility Support Specialist

Night Auditor

IT Service Desk Analyst - Edinburgh

Night Porter

IT Service Desk Analyst - Edinburgh

Heritage Information and Business Assistant - Modern Apprentice

Supporter Relations Team Assistant - Fixed Term

Service Desk Engineer

255354 (CHA) System Administrator

Casual Night Porter

Security, Reception & Facilities Coordinator (Key Holder)

Security Customer Service Officer

Guest Experience Expert - Casual

Network Analyst - Junior

L1 Service Desk Analyst

Car Park Mobile Patroller

Security Customer Service Officer

Night Auditor

I want to receive the latest job alerts for service desk support in edinburgh, sct

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