Service manager managed services Work, Jobs in Edinburgh, Sct (with Salaries)

Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Monday to Friday
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
4d
Client Services Manager
Nikos Apergis Business Solutions Ltd —Bathgate
- £2,800 - £3,900 a month
- Full-time
- In-person
- Communication skills
Quick apply
1d
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
7d
Senior Manager - Reporting, RCA & Operational Efficiency
Lloyds Banking Group —Edinburgh
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
3h
Coordination and Briefing Manager
Scottish Prison Service —Edinburgh
- £54,398 - £58,065 a year
- Temporary
- Hybrid work
- Business
11d
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
6d
Branch Manager
Clockwork Removals & Storage Ltd —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Relocation assistance
Quick apply
5d
Graduate Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Facilities Manager
JLL —Midlothian
- Presentation skills
- Continuous improvement
- Contracts
Account Director
Equans —Edinburgh
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
4d
Lettings Administrator
Bho & Co Property Ltd —Leith
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Phone etiquette
Quick apply
5d
Accountant
Link Group Limited —Edinburgh
- £45,036 - £56,295 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Accounting
- Employee assistance programme
- Employee discount
4d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
Housing Assistant
Pinnacle Group —Edinburgh
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Cafe Manager
Compass Group —Edinburgh
- £34,000 a year
- Full-time
- Café
- Employee discount
14d
Project Manager
Scottish Forestry —Edinburgh
- £45,711 - £49,229 a year
- Full-time
- Project management
- Presentation skills
- Communication skills
10d
Associate Data Analyst
Companies House —Edinburgh
- £35,952 - £37,970 a year
- Temporary
- Data analysis skills
- SQL
- Presentation skills
- Annual leave
9d
Restaurant General Manager
KFC —Edinburgh
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
10d
Welfare Advice Officer
Lothian Centre for Inclusive Living —Edinburgh
- £15,912 a year
- Part-time
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
- Free parking
- Work from home
Quick apply
7d

I want to receive the latest job alerts for service manager managed services in edinburgh, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Manager - Managed Services

Mercury Hampton Ltd -
Edinburgh

Quick apply

Job details

£45,000 - £60,000 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Azure
Customer service
Technical support
ITIL
Mentoring
Leadership

Full job description

Service Manager (Managed Services & IT Support)
Location: Edinburgh
Reporting To: Managing Director
Working Hours: Monday to Friday, 08:30 - 17:00
Salary: Competitive (dependent on experience) + Bonus Opportunity
The Opportunity
An exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.
Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.
About the Business
The company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.
Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.
The Role
The Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.
You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.
This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.
Key Responsibilities

Lead and manage the service desk and support function.
Provide leadership, mentoring, and development for a team of support engineers.
Act as the escalation point for complex technical and service issues.
Ensure service levels and customer expectations are consistently met.
Drive continual service improvement and operational best practice.
Coordinate service delivery across multiple group companies.
Work closely with the Managing Director to support business growth initiatives.
Contribute to strategic planning and long-term technology direction.
Support customer migrations and adoption of Microsoft technologies.
Oversee cyber security-related service delivery and ensure appropriate standards are maintained.
Build strong relationships with clients and stakeholders.
Ensure effective resource planning, workload management, and service performance reporting.

Skills & Experience Required
Essential

Previous experience within a Managed Service Provider (MSP) or Professional Services environment.
Strong background in technical support, 3rd Line level or above.
Demonstrable experience leading, mentoring, or managing technical teams.
Excellent customer service and stakeholder management skills.
Strong understanding of Microsoft technologies and cloud-based solutions.
Experience managing escalations and service delivery processes.
Commercial awareness and a proactive, ownership-driven approach.
Excellent communication and leadership capabilities.

Desirable

Experience professional organisations in a managed service capacity.
Knowledge of Microsoft 365, Azure, and modern workplace technologies.
Cyber security awareness and experience supporting security-focused services.
ITIL Foundation or similar service management qualification.

What's on Offer

Opportunity to shape and influence the future direction of the business.
Significant visibility and exposure to senior leadership.
Direct reporting line to the Managing Director.
Involvement in strategic decision-making across a group of companies.
Long-term investment and growth plans.
Performance related bonus scheme.
32 days annual leave.
5% employer pension contribution.
Cash health plan (being introduced shortly).
No out-of-hours support requirement.
Monday to Friday working pattern with an excellent work-life balance.

Quick apply

Refine Your Search

service manager managed services jobs in edinburgh, sct

Service Manager - Managed Services

Client Services Manager

Sales and Marketing Manager

Senior Manager - Reporting, RCA & Operational Efficiency

Coordination and Briefing Manager

Project/Account Manager

Branch Manager

Graduate Manager

Workspace Support - Livingston - Sky Spaces

Facilities Manager

Account Director

Lettings Administrator

Accountant

Helpdesk Team Leader

Housing Assistant

Cafe Manager

Project Manager

Associate Data Analyst

Restaurant General Manager

Welfare Advice Officer

I want to receive the latest job alerts for service manager managed services in edinburgh, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected