Telephone customer service Work, Jobs in Edinburgh, Sct (with Salaries)

Guest Service Agent (flexible)
Mansley Serviced Apartments —Edinburgh
- £13.52 an hour
- Weekend availability
- Hospitality
- English
- In-person
Quick apply
6d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
Member Services Officer - 6 Month Part Time FTC
Capital Credit Union —Edinburgh
- £13,655 a year
- Part-time
- Customer service
- Basic maths
- Financial services
- Work from home
- Sick pay
Quick apply
Front of House Ambassador/Reception
Pain Free Dentistry Group —Edinburgh
- £26,767.26 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Paid training
- Employee discount
Quick apply
8d
Customer Service Advisor
Parsley Box —Edinburgh
- £26,200 a year
- Part-time
- Hybrid work
- CRM software
- School
- Time management
- Annual leave
- Employee discount
Quick apply
Receptionist/Administration
SENECA MEDICAL GROUP —Edinburgh
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Retail Sales Associate
Jorum Studio —Edinburgh
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
21h
Administrative Officers
Scottish Courts and Tribunals Service —Edinburgh
- From £28,782 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
1d
Experienced Administrator - Customer Services
Boxergy —Newbridge
- Full-time
- Hybrid work
- Administrative experience
Welcome Host
Genting —Edinburgh
- £26,726 a year
- Weekend availability
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Quick apply
Customer Service Advisor
Aquarius Contact Centres —Dunfermline
- £13.45 an hour
- Part-time
- Hybrid work
- Bilingual
- Customer service
- English
- Work from home
- Flexible schedule
Quick apply
2d
Travel Sales Concierge
Flavours Holidays —Edinburgh
- £28,000 a year
- Part-time
- CRM software
- Google Suite
- Customer service
- Health & wellbeing programme
Quick apply
7d
Customer Service Coordinator & Admin (Automotive)
Keith Elgin Motor Engineers —Edinburgh
- Up to £33,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
- Employee discount
Quick apply
7d
Customer Service Support
ArdMoor Ltd —North Berwick
- £25,420 - £26,500 a year
- Full-time
- Computer literacy
- English
- In-person
- Free parking
- Store discount
Quick apply
1d
Account Executive
Streamline Corporate Ltd —Edinburgh
- £26,500 - £28,200 a year
- Full-time
- Computer literacy
- Continuous improvement
- Data entry
Quick apply
Sales Representative
Flames —Edinburgh
- £15 - £17 an hour
- Full-time
- Driving
- In-person
Quick apply
8d
Customer Service Operator
Farmer Autocare —Edinburgh
- £26,000 - £30,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
Receptionist
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
- Hotel
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Administrator/ Co-ordinator
Spire Healthcare —Edinburgh
- Full-time
- Customer service
- Data entry
- Communication skills
- Annual leave
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Travel
- Organisational skills
- Employee discount

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telephone customer service jobs near edinburgh, sct

Guest Service Agent (flexible)

Mansley Serviced Apartments -
Edinburgh

Quick apply

Job details

Zero hours contract
£13.52 an hour
6 days ago

Qualifications

Guest check-in and check-out
Hospitality
Driving Licence
Guest relations
Multilingual
Arranging restaurant reservations
English
Complaint handling
Guest services
Guest services telephone call handling
Hotel front office operations
Hotel experience

Full job description

We are looking for a flexible Guest Service Associate with an outstanding passion for creating the most memorable of experiences for our guests and to become a part of The Mansley Team. This role is key, as we aim to provide a Great Guest Experience and achieve 100% guest satisfaction. We are looking for someone that is efficient and passionate in achieving outstanding quality standards. There is a distinct ‘family feel’ and you will play an integral part to the overall day to day operations of the business.

This role is a zero-hour contract, it requires working shifts at short notice, including evenings, night shifts, weekends and public holidays, without a fixed schedule. You will not be required to work more than 48 hours each week. The shifts are either 8am - 8pm or 8pm to 8am, 4 days on / 4 days off, as required.

The GSA we are looking for will have a genuine passion for an exceptional guest experience and take pride in the properties they work in, within Edinburgh. Our Guest Service Associates are an essential point of contact for all our guests, both pre-stay and by delivering a warm welcome and ensuring guests receive quick, efficient and professional service throughout their stay.

You must speak fluent English, although other languages are advantageous and hold a full clean driving licence.

Previous hospitality reception experience is essential.

Responsibilities will include:

Greet and register guests and perform full check-in procedure
Take guests credit card details for extras, adherence to GDPR guidelines
Check accommodation has already been paid for, for advance payments, check rates/revenue
Handle complaints
Issue apartment key and show guests to their apartment
Review accounts and charges with guests during the check-out process
Issue invoices for charges
Receive and communicate messages using telephone, voicemail and email to guests and supervisors
Make bookings for sightseeing, restaurants and transportation
Set up rooms for arrivals when required
Follow all SOP guidelines
Other duties may be required as the business dictates

Why work with us: We believe work should be fairly paid, and we’re proud to be recognised as an accredited Living Wage Employer. Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a ‘can do’ attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team. Your career progression is important to us. Therefore, we create a personal career pathway for everyone who works with us and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

Our benefits include:

· Complimentary fruit at work.

· Ongoing e-learning on our Mapal training platform.

· Wellbeing and Engagement Initiatives

· Exciting social celebrations and events.

· Employee Core Value Awards

These benefits are subject to change to meet business requirements and are not included within the contract.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.

Our Core Focus is: A great guest experience
Our Niche: Serviced apartments of distinction
Our Core Values: Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference

Do you have the ‘Mansley Difference’ and 'can-do' attitude we look for in our Team?

If so, then we very much look forward to receiving your CV!

Pay: £13.52 per hour

Application question(s):

Do you have experience of working in a customer facing role?
Are you able to work shifts at short notice, including evenings, night shift, weekends and public holidays, without a fixed schedule?

Language:

English (required)

Licence/Certification:

full clean driving licence (required)

Location:

Edinburgh, City of Edinburgh (required)

Work Location: In person

Quick apply

Refine Your Search

telephone customer service jobs in edinburgh, sct

Guest Service Agent (flexible)

Event support / Co-ordinator

Member Services Officer - 6 Month Part Time FTC

Front of House Ambassador/Reception

Customer Service Advisor

Receptionist/Administration

Retail Sales Associate

Administrative Officers

Experienced Administrator - Customer Services

Welcome Host

Customer Service Advisor

Travel Sales Concierge

Customer Service Coordinator & Admin (Automotive)

Customer Service Support

Account Executive

Sales Representative

Customer Service Operator

Receptionist

Administrator/ Co-ordinator

Reservations Co-ordinator

I want to receive the latest job alerts for telephone customer service in edinburgh, sct

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