Service desk support Work, Jobs in Edinburgh (with Salaries)

Recruitment and Admissions Administrator (Permanent)
Edinburgh College —Edinburgh
- £28,726 - £30,162 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
13d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Policy Officer
Children First —Edinburgh
- £30,602 - £35,778 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Assistant IT Analyst - Service Desk & Desktop Services
East Lothian Council —Haddington
- £16.70 - £17.84 an hour
- Call to connect
- Microsoft Excel
- Microsoft Office
- Administrative experience
Business Support
The Scottish Government —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Chiropractic Assistant/Front Desk
Alumme Chiropractic —Edinburgh
- £13.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
7d
Assistant Private Secretary to the Advocate General
Ministry of Justice —Edinburgh
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Front-Desk Assistant - 4 days a week (f/m/x)
Joivy —Edinburgh
- £21,200 a month
- Part-time
- Hospitality
- Customer service
- English
Quick apply
6d
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Policy Officer - Scotland and Northern Ireland
Blood Cancer UK —Edinburgh
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Quick apply
12d
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Mentoring
- Annual leave
Quick apply
11d
253456 (AJM) eHealth Desktop Officer
NHS Scotland —Edinburgh
- £31,537 - £34,303 a year
3d
Technology Support Analyst (REQ02905)
Bield Housing and Care —Edinburgh
- £28,435 - £31,419 a year
- Monday to Friday
- Data analysis skills
- Windows
- Travel
- Employee assistance programme
4d
Flight Crew (Part-Time)
Ninja Kidz Action Park Edinburgh —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Management
- First Aid Certification
- IT
- Employee discount
Quick apply
6d
Market Insight Manager
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Data analysis skills
- Presentation skills
- School
- Annual leave
- Flexible schedule
7d
Night Auditor
Dalmahoy Hotel & Country Club —Edinburgh
- £13.39 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
5d

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Recruitment and Admissions Administrator (Permanent)

Edinburgh College -
Edinburgh

Quick apply

Job details

Part-time
£28,726 - £30,162 a year
13 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
Organisational skills
Root cause analysis
Communication skills
Time management

Full job description

1. Main Purpose of the Job: Provide effective and flexible administrative support to the Recruitment and Admissions team by managing processes, maintaining accurate student records, responding to stakeholder enquiries, supporting workflows and events, developing systems and reports, and assisting team leaders and management with day-to-day administration while ensuring compliance and data integrity.

2. Main Duties: To provide a flexible, efficient and effective administrative support to the Recruitment and Admissions Team. To maintain and advise on administrative procedures, working in the backdrop of regulations and compliance. Input, monitor and maintain data records relating to student records maintenance to ensure integrity of Further Education Statistics (FES) submissions. Respond to enquiries and requests received via email, telephone and post from all internal and external stakeholders. To support organising and triaging workflow in conjunction with Recruitment and Admissions Team Leaders. To assist with co-ordination of internal and external events and communicate with any relevant partners. Develop and maintain department systems and reporting processes. Engage with general administration requirements within the wider team, for team leaders and management, including general administration, organise meetings, take notes, support initiatives and assist projects. Note: In addition to these duties, must observe and adhere to the College’s Health and Safety policy and procedure. Employees are required to carry out such other duties as may be reasonably required.

3. Position in Organisation The Recruitment and Admissions Administration Assistant reports the Recruitment and Admissions Team Leader and sits within the Student Experience department within the College. The role will provide administrative support to the Recruitment and Admissions leadership and management, and ensure data integrity of student records.

4. Dimensions and Limits of Authority: 2 To review regular reports from partners (such as MIS and Quality teams) and make changes to student records to improve accuracy of data to meet and exceed regulatory requirements. For example, but not limited to, stranger mapping, missing enrolment data, FES errors. To ensure accuracy of student records by updating and maintaining systems as required, and to support data collection and review during internal and external audits. Provide root cause analysis of data entry errors to assist Recruitment and Admissions Officers and Team Leaders with improving the quality of data entry at source. Work closely with internal stakeholders such as MIS, Quality, BDST, Curriculum and other Student Experience teams. Deal with a high volume of varied enquiries from a wide range of cross-College staff, applicants, students and other external bodies as appropriate. Working closely with internal and external parties dealing with a range of referrals and enquiries. For example, but not limited to, student cards, registers, references and letter requests. To assist with fee transfer processes and procedures and liaising with the Finance team as required. Assist where required with supporting email inboxes, telephone enquiries and organising of internal and external events.

5. Key Contacts/Communication: Curriculum leaders and Heads of Department within the College. Recruitment and Admissions. MIS. Quality. Schools College Partnership. Other teams across Student Experience.

6. Qualifications, Knowledge and Experience: Essential: A minimum SVQ Level 2 in Customer Services, Administration or other relevant subject or equivalent qualification or relevant practical experience. Experience of working in a customer focused environment. Proficiency in MS Office (e.g. MS Word, MS Excel and MS PowerPoint). Ability to interact with multiple stakeholders from across departments. Knowledge of student records and/or CRM management systems. Excellent time management skills and the ability to prioritise work. Attention to detail, problem-solving and excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task. Must be flexible and willing to work at any of the College campuses. 3 Some evening work will be required to assist evening events. Desirable: Knowledge of Recruitment and Admissions or Student Records processes and systems in an education environment . Proven experience as an Administration Assistant. Proficiency in MS Office (e.g. MS Word, MS Excel and MS PowerPoint).

7. Working Environment / Sensory and Physical Demands The postholder will work primarily in a standard office environment, with occasional days worked from home as part of an agreed hybrid arrangement. The role is largely desk-based and involves prolonged periods of computer and screen use, regular keyboard work, and participation in telephone or online meetings requiring sustained visual and auditory concentration. The office environment includes shared workspaces and moderate background noise, while home-working requires the individual to maintain a safe and appropriate workstation. Light physical activity such as carrying a laptop or files and moving between rooms may be required. Lone working may occur during home-working days or when working flexibly, although the role does not routinely require work outside normal office hours. There may be occasions attending events where standing for short periods of time.

Pay: £28,726.00-£30,162.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in edinburgh

Recruitment and Admissions Administrator (Permanent)

IT Service Desk Analyst - Edinburgh

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EUC Engineer

Policy Officer

Customer Care Coordinator

L1 Service Desk Team Leader

Assistant IT Analyst - Service Desk & Desktop Services

Business Support

Chiropractic Assistant/Front Desk

Assistant Private Secretary to the Advocate General

Front-Desk Assistant - 4 days a week (f/m/x)

Night Porter

Policy Officer - Scotland and Northern Ireland

Service Manager - Managed Services

253456 (AJM) eHealth Desktop Officer

Technology Support Analyst (REQ02905)

Flight Crew (Part-Time)

Market Insight Manager

Night Auditor

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