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Guest Service Manager

Garner Eight Acres Elgin -
Elgin

Quick apply

Job details

3 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme

Qualifications

Hospitality
Guest services

Full job description

Guest Service Manager

Eight Acres

Contract: Permanent
Salary: Competitve

We are seeking a dynamic, experienced, Guest Service Manager to lead our Front Office and F&B Operations newly refurbished Garner Elgin hotel set to reopen in Summer 2026.

This is a unique opportunity, within our 7 Hospitality Management portfolio, to play a key role in shaping guest experience from day one of reopening. You will support the successful launch of the hotel by building and motivating a high performing team, driving operational excellence, and delivering on the Garner promise of dependable comfort and relaxed hospitality.

Garner, is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.

As Guest Service Manager, you will oversee the day-to day operation of Front Office and F&B, ensuring exceptional guest journeys across all touchpoints. From leading and developing your team to maintaining brand standards and creating a welcoming atmosphere, this is a fantastic opportunity to make a lassting impact within an exciting reopening project.

Key Responsibilities:

Lead and manage the guest service team to deliver exceptional hospitality
Develop and implement service standards and guest engagement strategies
Handle complex guest issues, complaints, and feedback with professionalism and urgency
Monitor guest satisfaction metrics and drive continuous improvement initiatives
Coordinate with other departments to ensure seamless guest experiences
Train, coach, and motivate guest service staff to achieve high performance
Manage guest service budgets, resources, and operational workflows
Oversee reservation management and front desk operations as needed
Ensure compliance with brand standards, health & safety, and regulatory requirements

Our Values:

Transparency: We share infomation openly so everyone can make informed decisions
Ownership: We take responisbility for outcomes, not just tasks
Driven: We focus on results and constantly push for improvement
Investment in our people: We grow talent, support learning and unlock potential

Our Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Home tech scheme
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
One celebratory day per year off
Retail & Gym Discounts