Senior customer service representative Work, Jobs in Ellesmere Port, Chs (with Salaries)

Senior Customer Service Representative
Bank of America —Chester
- Full-time
- Spanish
- Customer service
- English
- Employee assistance programme
Senior Planning Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
8d
Customer Service Representative (Night Shift)
Bank of America —Chester
- 8 hour shift
- Customer service
- English
- Organisational skills
- Work from home
- Employee assistance programme
Client Services Manager
Signature Business Development Services Ltd —Liverpool
- £43,435 - £52,831 a year
- Full-time
- Business development
- Supervising experience
- Contracts
Quick apply
1d
National Commercial Manager – Tenders, Contracts & VBP
Convatec —Deeside
- Full-time
- Remote
- Analysis skills
- Contracts
- Negotiation
14d
Trade Compliance Analyst
Teledyne Technologies Inc. —Bromborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Mold
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5d
Head of Delivery
Scottish Power —Middlewich
- £70,800 - £88,500 a year
- Management
- Customer service
- Engineering
- Annual leave
- Employee discount
2h
Sales Development Representative
Return on Investment Ltd —Nantwich
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
Senior Financial Accountant - Assets
OnwardHomes —Liverpool
- £54,400 a year
- Call to connect
- Management
- Accounting
- Communication skills
- Annual leave
- Employee discount
8d
Senior Project Manager
Glanua —Newton-le-Willows
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Senior Associate - Quality Assurance
Elanco —Speke
- Full-time
- Communication skills
Staff Manager (Birkenhead)
Go North West —Birkenhead
- Full-time
- Microsoft Office
- Continuous improvement
- Communication skills
- Employee assistance programme
Operations Executive - Liverpool
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
Quick apply
HR Manager
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £49,387 - £56,515 a year
- Part-time
- Patient care
- Human resources
Temporary Works Principal Engineer
Kier Group —Speke
- Full-time
- Hybrid work
- Flexible schedule
Operations Executive - 12 Month FTC
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
Quick apply
Contracts Manager
United Infrastructure —Warrington
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Direct Labour and Maintenance Manager
Grosvenor Group —Chester
- Weekend availability
- Maintenance
- Project management
- Travel
4d
Focus Account Representative
Ingevity —Warrington
- Full-time
- Customer service
- Continuous improvement
- Communication skills
7d

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senior customer service representative jobs near ellesmere port, chs

Senior Customer Service Representative

Bank of America -
Chester

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

French
Spanish
Customer service
English
Organisational skills
Italian
Communication skills
German

Full job description

Job Description:

Job Title: Customer Service Representative

Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Job Description:

We have a fantastic Senior Customer Service Representative opportunity, available here in our Chester office. You will be responsible for dealing with prestigious corporate cardholders and clients, via telephone and email. For this, a high standard of English is necessary, both written and oral. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible whilst maintaining our high standards of ‘client delight’. This role comes with great career prospects and the prospects of good internal mobility options for the right candidates.

Responsibilities:

Handle a wide range of queries regarding the day-to-day running of client/cardholder’s commercial card accounts in a customer service environment.
Ensure all emails are actioned within service level agreements with the utmost professionalism, answering both cardholder and client-level queries, liaising with internal partners where necessary.
Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
Working independently with organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.
Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
Always ensure that responsibility and ownership is taken for resolving cardholder and client level queries whilst maintaining a high level of product knowledge and awareness of bank wide activities.
Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act
Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
Assist with special projects and miscellaneous duties as assigned.

What we are looking for:

Fluent in English both written and verbal
Fluent in German or Italian/Spanish/French
Customer Service or Contact Centre background would be beneficial
Well organised with excellent multi-tasking abilities
Convey a professional, courteous and positive attitude at all times
Excellent communicator

Benefits of working at Bank of America: UK

At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
Access to an Employee Assistance Program for confidential support and help for everyday matters.
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Apply Now

Refine Your Search

senior customer service representative jobs in ellesmere port, chs

Senior Customer Service Representative

Senior Planning Officer

Customer Service Representative (Night Shift)

Client Services Manager

National Commercial Manager – Tenders, Contracts & VBP

Trade Compliance Analyst

Operational Support Officer

Head of Delivery

Sales Development Representative

Senior Financial Accountant - Assets

Senior Project Manager

Senior Associate - Quality Assurance

Staff Manager (Birkenhead)

Operations Executive - Liverpool

HR Manager

Temporary Works Principal Engineer

Operations Executive - 12 Month FTC

Contracts Manager

Direct Labour and Maintenance Manager

Focus Account Representative

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Job Title: Customer Service Representative

Location: Chester

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