User experience manager Work, Jobs in Elm Park, Gtl (with Salaries)

Senior Manager of End User Experience
Tripledot Studios —London
- Hybrid work
- Administrative experience
- IT
- In-person
- Annual leave
- Work from home
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
5d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Team Manager Leaving Care
Finefair Ltd —Ilford
- £35,000 - £45,000 a year
- Full-time
- Management
- Data analysis skills
- Bachelor's degree
- Work from home
Quick apply
6d
Framework Manager
Selwood Limited —Dartford
- £71,080 a year
- Business development
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
INT Project Manager
Change Grow Live —London
- £40,889.21 - £45,583.51 a year
- Communication skills
- Employee discount
- Referral programme
Workspace Experience and Operations Senior Manager
JLL —London
- Customer service
- Computer literacy
- Microsoft Office
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
9d
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
12d
Product Manager
The Scout Association —Gilwell Park
- £55,206.18 a year
- Full-time
- Remote
- Product management
- Agile
- Communication skills
- Flexible schedule
Area Manager
Calm Futures —Hoddesdon
- £40,000 - £55,000 a year
- Full-time
- Management
- Mentoring
- In-person
- Free parking
Quick apply
Discovery Experience Manager
Sage —London
- £58,000 - £65,000 a year
- Hybrid work
- Product management
- In-person
- Annual leave
12d
Junior SHE advisor
T Vaughan Ltd —Brentwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Manager
Bramley Health —Dartford
- £60,000 - £65,000 a year
- Full-time
- Nursing home
Quick apply
9d
Service Manager
Via Community Ltd —Redbridge
- £43,606 - £51,867 a year
- Full-time
- Leadership
- Communication skills
AI Experience Designer, United Kingdom - BCG X
Boston Consulting Group —London
- Full-time
- Up to 50% travel
- English
- Travel
Web & Digital Manager
The Lucy Faithfull Foundation —Epsom
- £38,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Work from home
Quick apply
Registered Manager
Liaise - Birchwood House —London
- £43,000 a year
- Full-time
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d

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user experience manager jobs near elm park, gtl

Senior Manager of End User Experience

Tripledot Studios -
London

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Job details

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance programme

Qualifications

Administrative experience
Mobile device management
ServiceNow
IT
Leadership
Intune

Full job description

Who are we?

Tripledot Studios is one of the largest independent mobile games companies in the world.

We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.

Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.

Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.

We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games.

Our ambition is to be the most successful games company in the world, and we’re just getting started.

At Tripledot, we don't just build games; we build engines of scale. As the Senior Manager of Service Ops, you are the architect of the internal "Product"—the digital environment where 2,500+ of the world’s best game makers live.

Forget traditional, slow-moving IT. We need a leader to turn our Helpdesk into a high-velocity TechOps machine. You’ll be responsible for unifying 12+ global studios into a single, seamless support experience. Your mission is simple: remove every technical roadblock standing in the way of our teams, using automation and AI to make support feel like magic.

Key Responsibilities

Lead and Develop Global Team: Directly manage, mentor, and scale the geographically dispersed Service Operations team. Foster a culture of high performance, continuous learning, and seamless collaboration across all global teams.
Strategy & Roadmap Ownership: Define and maintain the strategic roadmap for all End User Experience initiatives, ensuring alignment with global business objectives and M&A integration plans.
Architect the Service Desk: Lead the rollout of Serval, our unified global AI support platform. You’ll merge decentralized studio IT into a high-performance "Follow-the-Sun" model that supports America, APAC, and beyond.
Drive the AI Revolution: We treat "ticket toil" as a bug. You are the DRI for automating the internal journey, with a mandate to resolve 15% of all requests via AI agents and smart self-service workflows.
Own the Productivity Stack: You hold the keys to our core tools: Slack, Okta, Google Workspace, and our approved AI suite (Gemini, Claude, etc.). You ensure these tools aren't just "available," but optimized for elite productivity.
Global Hardware Logistics: From MacBook M4s to specialized dev rigs, you own the lifecycle. You’ll ensure our global procurement and onboarding are so slick that a new hire’s first day feels like an upgrade, not a chore.
Experience-Driven Metrics: Shift the focus from "Tickets Closed" to XLAs (Experience Level Agreements). You will be judged on First Contact Resolution (FCR > 70%) and the actual frictionless experience of our employees.

What We're Looking For

Years of Leadership: Minimum 8+ years of progressive IT leadership experience, with at least 3 years leading a geographically dispersed team of 15+ service delivery and operations professionals.
Scale of Impact: Proven success leading IT/EUC functions through rapid hyper-growth, including the successful technical and cultural integration of at least two acquired studios or companies.
Expertise in Stack: Deep, hands-on administrative expertise in Okta’s Identity Cloud and Google Workspace Enterprise. Certified experience deploying and managing a modern MDM solution (e.g., Kandji, Hexnode, Intune) for over 1,500 endpoints.
Service Desk Transformation: Direct experience leading the implementation of a unified, global service platform (ESM/ServiceNow) and successfully migrating decentralized studio IT onto a centralized "Follow-the-Sun" model.
The "Force Multiplier" Mindset: You don't just solve problems; you build systems so they never happen again. You hate bureaucracy and love efficiency.
Battle-Hardened Leadership: You’ve led global IT support through hyper-growth or M&A. You know how to integrate a new studio (like the Belka team) into a central culture without missing a beat.
Tech-Fluent & Data-Obsessed: You’re an expert in Okta, MDM, and modern ESM platforms, but you live in the dashboard. If you can't measure the impact of a change, you don't make it.
AI Pragmatist: You have a clear vision for how LLMs and automation can transform internal support from a cost center into a competitive advantage.
Cultural Fit: You are low-ego, high-output, and thrive in a "No-nonsense" environment where the best data-backed idea always wins.

Why Join Us

You will be part of a fun mobile gaming company aiming to embrace the future of AI-driven creativity and exploring where the industry is moving.
You will be instrumental in shaping the backbone of the AI/ML and IT systems that will power solutions that will spread throughout the whole group.
You will operate in an environment that values an experimental mindset, focusing on learning opportunities and pioneering generative game creation.

Working at Tripledot

25 days paid holiday in addition to bank holidays to relax and refresh throughout the year
Hybrid Working
20 days remote working: Work from anywhere in the world, or use the time to cover mandatory office days to WFH, 20 days of the year.
Daily Free Lunch: when in the office you get £12 every day to order from JustEat.
Regular company events and rewards: quarterly on-site and off-site events that celebrate cultural events, our achievements and our team spirit.
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Life Assurance & Group Income Cover: Financial protection for you and your loved ones.
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
Private Medical Cover & Health Cash Plan: Opt-in (P11d benefit) comprehensive private medical cover with Bupa and cash plan with Medicash.
Dental Cover: Opt-in (P11d benefit).
Cycle to Work Scheme: Salary sacrifice bike purchase scheme.
Pension Plan: Qualifying earnings or opt-in 4% contributory match schemes offered

Apply Now

Refine Your Search

user experience manager jobs in elm park, gtl

Senior Manager of End User Experience

Change Manager

Digital Systems Manager

Workspace Experience and Operations Senior Manager

Team Manager Leaving Care

Framework Manager

AI Solutions and Implementation Lead

INT Project Manager

Workspace Experience and Operations Senior Manager

Business Support and Office Manager

Customer Service Manager

Product Manager

Area Manager

Discovery Experience Manager

Junior SHE advisor

Manager

Service Manager

AI Experience Designer, United Kingdom - BCG X

Web & Digital Manager

Registered Manager

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