Customer specialist Work, Jobs in Elmswell, Sfk (with Salaries)

Customer Journey Specialist
GTC Infrastructure —Bury St. Edmunds
- Hybrid work
- Analysis skills
- Presentation skills
- Business
Weekend Showroom & Sales Assistant – Wellbeing Products
The Tub Company —Sudbury
- £13 - £15 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Free parking
Quick apply
14d
Fundraising Database Administrator
St Nicholas Hospice Care —Bury St. Edmunds
- £26,319.76 a year
- Full-time
- CRM software
- Microsoft Excel
- Data entry
- Annual leave
- Sick pay
Quick apply
7d
Sales Advisor
FlooringSuperstore.com —Ipswich
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
9d
Administration Team Leader
HSL Compliance Limited —Bury St. Edmunds
- Up to £30,000 a year
- CRM software
- ERP systems
- Mentoring
- Annual leave
- Sick pay
Quick apply
Customer Assistant
Lidl —Ipswich
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
5d
Front Desk Administrator
Ladgov Corporation —Brandon
- Full-time
- Administrative experience
- Data entry
- Front desk
Quick apply
Customer Services Advisor
ECCO Safety Group —Colchester
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Salesforce
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Warehouse Operative Nights
Evri —Bury St. Edmunds
- £14.35 - £21.53 an hour
- Overtime
- Annual leave
Drainage Assistant
Lanes Group —Woolpit
- £12.50 - £16.50 an hour
- Full-time
- Computer literacy
- Maintenance
- Computer skills
Quick apply
Supply Chain Specialist (Supply Chain Management)
Boeing —Wattisham
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
13d
Software Helpdesk Support Analyst
enable.services —Ipswich
- From £24,000 a year
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278
OMBP —Brandon
- £15.16 - £16.94 an hour
- Full-time
- Travel
- Training & development
- Cash handling
Quick apply
Mobile Phone & Tablet Repair Technician / Sales Specialist
A PHONE SHOP IPSWICH LIMITED —Ipswich
- From £15.99 an hour
- Temporary
- Schematics
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
Senior People Advisor
Newmedica —Ipswich
- From £45,000 a year
- Monday to Friday
- Human resources
- Annual leave
Quick apply
14d
Trainee Bus/ Coach Driver - SZC
First Bus —Ipswich
- £15.00 - £15.75 an hour
- Customer service
- Employee assistance programme
- Flexible schedule
Customer Specialist
Fred. Olsen Travel —Ipswich
- £24,000 a year
- Monday to Friday
- Continuous improvement
- Communication skills
- Resort
- Employee discount
7d
Apprentice Estate Agent
Bychoice Estate Agents —Sudbury
- From £16,016 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
14d
Field Service Specialist, Respiratory Protection. Ipswich / East Anglia
Anchor Safety LLP —Great Blakenham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Travel
Quick apply
5h

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customer specialist jobs near elmswell, sfk

Customer Journey Specialist

GTC Infrastructure -
Bury St. Edmunds

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
Analysis skills
Market research
Presentation skills
English
Market analysis and research experience
Business
Communication skills
Analytics

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit

Additional Location Information:
Salary: Competitive
Contract type: Permanent
Posting End Date: 18/09/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Customer Journey Specialist who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

The Customer Experience Analyst will partner with business units across BUUK to translate customer insight into actionable improvements. Using customer listening data, analytical techniques, and journey‑mapping methodologies, the role will identify opportunities to enhance customer journeys and support the wider organisation in embedding customer‑centric decision making.

Your key responsibilities are

Undertake business partnering with key stakeholders and journey owners across BUUK to help the wider business understand the voice of the customer, end‑to‑end journeys and opportunities for improvement.

Analyse customer feedback, behavioural data and journey performance metrics to identify trends, pain points and improvement opportunities.

Visualise and report on both qualitative and quantitative customer insight findings.

Conduct deep dives, process reviews and define current and future‑state journeys using established customer experience methodologies.

Lead and coordinate customer journey mapping activities across the Group.

Facilitate workshops and collaborative mapping sessions to identify experience gaps and co‑design improvements.

Ensure that customer‑centric changes are evidence‑based, practically deliverable and positively impact customer outcomes.

Measure and clearly articulate the benefits and results of implemented improvements.

Build and maintain positive relationships with internal and external stakeholders to support the adoption of customer‑led improvements.

Deliver primary and secondary research including surveys, interviews, focus groups and benchmarking activities.

Attend external forums and industry events to ensure BUUK remains informed of emerging CX trends, tools and technologies.

Qualifications

Post-16 Qualification.

Experience/Knowledge

Experience analysing customer feedback, performance data or research data.

Knowledge of Customer Experience frameworks (e.g. journey mapping, Voice of the Customer methodologies).

Experience of customer research programmes and research techniques.

Experience and confidence in presenting insights including to senior managers and directors.

Ability to work effectively across multiple business areas and stakeholder groups.

Abilities/Skills

Excellent analytical skills with the ability to interpret large and complex datasets.

Outstanding attention to detail and accuracy.

Strong communication skills with the ability to convey insight clearly and persuasively.

Facilitation skills for workshops and mapping sessions.

Ability to translate insight into actionable recommendations.

Curious, proactive and comfortable challenging existing approaches.

Able to manage multiple priorities in a fast‑paced environment.

Desirable

Degree or equivalent in English, business, psychology or a related discipline.

Professional qualification in Customer Experience (e.g. CCXP).

Experience designing and delivering customer research programmes.

Track record of delivering improvements based on customer insight.

Experience in utilities or other regulated industries.

Experience using journey management, VoC or customer research platforms.

Experience using journey mapping tools (e.g. Canva).

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

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What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

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We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

customer specialist jobs in elmswell, sfk

Customer Journey Specialist

Weekend Showroom & Sales Assistant – Wellbeing Products

Fundraising Database Administrator

Sales Advisor

Administration Team Leader

Customer Assistant

Front Desk Administrator

Customer Services Advisor

Warehouse Operative Nights

Drainage Assistant

Supply Chain Specialist (Supply Chain Management)

Software Helpdesk Support Analyst

UK-Banking Centre Service Coordinator-Lakenheath (FT) Req #2278

Mobile Phone & Tablet Repair Technician / Sales Specialist

Senior People Advisor

Trainee Bus/ Coach Driver - SZC

Customer Specialist

Apprentice Estate Agent

Technical Support Agent

Field Service Specialist, Respiratory Protection. Ipswich / East Anglia

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