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customer relations manager jobs near elswick, lan

Customer Relations Manager

Windmill lodge Care Home
Lytham St. Annes

Quick apply

Job details

Full-time
£38,000 a year
1 day ago

Qualifications

Sales
Customer service

Full job description

Customer Relations Manager

Administration and Business Support - Windmill lodge Care Home

Contract: Full Time

Salary: £38,000 + £12,000 OTE Per Annum

Shift Type: Days

Contracted hours: 40

Windmill Lodge Care Home is a modern, purpose built 205 bed care home in Lytham St Annes, Lancashire, delivering high quality residential, nursing, dementia and respite care within a warm, supportive and person centred environment.

Customer Relations Manager| Lytham St. Annes| 40 hours per week | £38,000 per annum + up to £12,000 OTE

Are you a high-energy people person who can build trust quickly? Do you thrive on helping families make life-changing decisions with confidence, clarity, and compassion?

We are looking for a driven, dynamic professional to help families find the right care while growing privately funded occupancy. You’ll be the first point of contact for enquiries, supporting families with warmth and professionalism, while turning enquiries into admissions and building strong partnerships in the local community.

This is a fast-paced role combining enquiry management with proactive business development. You’ll raise the profile of the home, build relationships with key referral partners, and create new opportunities for growth.

Experience in Commissioning of a new home is preferred, although experience within the Care Sector is essential. What matters is your energy, commercial drive, and ability to deliver outstanding customer service. If you’re target-driven, relationship-focused, and confident converting enquiries into admissions, this could be the perfect next step for you.

What we’re looking for:

A confident communicator with a warm, professional, and compassionate approach
Strong knowledge of Lytham St. Annes and the surrounding area, ideally supported by local networks and community connections
Experience in sales, customer service, or family-facing roles
Highly organised, proactive, and confident managing multiple priorities
Comfortable using CRM systems, reporting tools, and digital platforms
Self-motivated, target-driven, and focused on delivering outstanding results
All appointments are subject to an enhanced DBS check

What you’ll be doing:

Acting as the first point of contact for families, guiding them with warmth and professionalism
Delivering home tours and supporting assessments, admissions, and contracts
Building local relationships and referral partnerships to raise awareness and grow occupancy
Supporting the visitor and family journey to ensure a positive experience
Tracking enquiries and conversion performance to help achieve targets

This is more than a customer-facing role — it’s an opportunity to make a genuine difference to families at a pivotal moment in their lives. You will join a supportive, values-led team, with a competitive salary of £38,000 and OTE of £12,000. Receiving full training and ongoing development, will help you excel and make a real impact both within the home and across the local community.

Be the person who makes a lasting first impression and helps families choos

Quick apply

Refine Your Search

customer relations manager jobs in elswick, lan

Customer Relations Manager

Fan Engagement Officer

General Manager, Wennington

Centre Manager - Affinity Fleetwood, Lancashire, UK

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Shift Operations Manager - 12 month FTC

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Policy Enforcement Officer | Full time | Farington, Lancashire

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Customer Service Helpdesk Advisor (Reactive Planner)

Mobile Response Manager

Service Operations Manager, UK & Ireland

Senior HR Advisor

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Customer Relations Manager

Administration and Business Support - Windmill lodge Care Home

Contract: Full Time

Salary: £38,000 + £12,000 OTE Per Annum

Shift Type: Days

Contracted hours: 40

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