Senior customer service representative Work, Jobs in Ely, Crf (with Salaries)

Key Account Manager
Businessin Wales —Riverside ED
- From £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Business development
Quick apply
9d
Business Development Manager
Wilmington plc —Cardiff
- £42,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Annual leave
- Employee discount
2d
Health & Safety Officer
MS-Group Limited —Cardiff
- £32,000 - £38,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Bachelor's degree
- Analytics
Site Agent/Senior Site Agent
AmcoGiffen —Pontyclun
- £55,000 - £68,000 a year
- Full-time
- Civil engineering
- Management
- Engineering
- Annual leave
- Life insurance
Quick apply
Senior HR Employee Relations Business Partner
Public Sector Resourcing —Cardiff
- Full-time
- Hybrid work
- Project management
- Human resources
- Communication skills
- Free parking
- Annual leave
6d
Sales Representative
Kwan Yick —Newport
- Full-time
- Travel
- In-person
- Retail sales
- Free parking
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Newport
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
9d
Payroll Officer (Full Time)
Gwent Police —Blaenau Gwent
- £30,333 - £32,610 a year
- Full-time
12d
Payroll Officer (Part time)
Gwent Police —Blaenau Gwent
- £30,333 - £32,610 a year
- Part-time
12d
Entry Level Sales Development Representative (HF1353750)
Flourish —Cwmbran
- £30,000 a year
- Full-time
- CRM software
- Communication skills
- Time management
Quick apply
5d
Executive, Sales
AirAsia —Newport
- Full-time
- Sales
Senior Business Development Executive D&M
PCI Pharma Services —Tredegar
- Weekend availability
- Up to 50% travel
- Customer service
- Computer literacy
Technical Sales
GAP Group —Avonmouth
- Full-time
- CRM software
- Travel
- In-person
Case Administrator Supervisor - Casualty Injury
DAC Beachcroft —Newport
- Computer literacy
- Analysis skills
- Supervising experience
Quick apply
14d
Quality, Environmental, Health and Safety Manager
Eriez —Bedwas
- £60,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Annual leave
Quick apply
5d
Civil Engineer
Amey Ltd —Saint Mellons
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
5d
Chef - Fixed Term
BaxterStorey UK —Cwmbran
- £20 an hour
- Overtime
- Hospitality
- Management
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
14d
School Support Officer Level 3 - Alway Primary School
Newport City Council —Newport
- £20,000 - £31,022 a year
- Part-time
- Customer service
- Word processing
- Microsoft Office
Senior Security Engineer
Bridewell —Cardiff
- Full-time
- Hybrid work
- Travel
- Mentoring
- Scripting
Quick apply

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senior customer service representative jobs near ely, crf

Key Account Manager

Businessin Wales
Riverside ED

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
9 days ago

Benefits

Company pension

Qualifications

CRM software
Driving Licence
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Business development
Presentation skills
Partnership building
Relationship management
Networking
Account management
Communication skills
Business lead generation
Negotiation
Time management

Full job description

Key Account Manager

About Businessin Wales

Businessin Wales is committed to supporting businesses across Wales by connecting organisations with opportunities, promoting growth, and delivering exceptional service to our clients and partners. We’re looking for a highly motivated Key Account Manager to become the face of our business, ensuring our clients receive an outstanding experience while helping us grow through new business development.

The Role

As our Key Account Manager, you will be responsible for managing a portfolio of key clients, ensuring every account receives a first-class level of service from initial onboarding through to ongoing account management.

You’ll build strong, long-term relationships with clients, understand their objectives, identify opportunities to add value, and ensure the successful delivery of our services. Alongside managing existing accounts, you’ll play a key role in identifying and securing new business opportunities, developing strategic partnerships, and helping to grow Businessin Wales.

This is an excellent opportunity for someone with a background in account management, recruitment consultancy, media sales, business development or client relationship management who enjoys building relationships and delivering exceptional customer service.

Key Responsibilities

Manage the day-to-day activity of a portfolio of key client accounts.
Act as the primary point of contact for clients, ensuring an exceptional customer experience.
Build trusted relationships with decision-makers and stakeholders.
Ensure all client campaigns, projects and services are delivered efficiently and on time.
Proactively identify opportunities to upsell and cross-sell services.
Generate new business opportunities through networking, referrals, outbound activity and relationship building.
Develop strategic partnerships that enhance the Businessin Wales brand.
Conduct regular client reviews and provide recommendations to maximise value.
Work closely with internal teams to ensure seamless delivery of services.
Maintain accurate CRM records and sales activity.
Meet and exceed account retention, revenue and new business targets.
Represent Businessin Wales at networking events, exhibitions and business meetings where appropriate.

About You

We’re looking for someone who is naturally relationship-focused, commercially aware and passionate about helping businesses succeed.

You’ll be confident communicating with business owners and senior decision-makers, organised in managing multiple client accounts, and driven to identify new opportunities for growth.

Essential Skills & Experience

Previous experience in account management, recruitment consultancy, media sales, business development or a similar client-facing role.
Proven ability to build and maintain long-term client relationships.
Strong commercial awareness and negotiation skills.
Excellent communication and presentation skills.
Ability to identify and convert new business opportunities.
Highly organised with excellent time management.
Self-motivated with a proactive approach.
Experience using CRM systems.
Full UK driving licence.

Desirable

Experience working within media, marketing, advertising or business support services.
Established network within the Welsh business community.
Knowledge of digital marketing or advertising solutions.

What Success Looks Like

High client retention and satisfaction levels.
Consistently delivering exceptional customer service.
Growth of existing accounts through upselling opportunities.
Acquisition of new clients and strategic partners.
Achievement of agreed revenue and business development targets.
Positive representation of the Businessin Wales brand.

What We Offer

Hybrid working, based from our Cardiff office.
Company pension.
Ongoing professional development and training.
Opportunities for career progression.
A supportive, ambitious and collaborative working environment.

Why Join Businessin Wales?

At Businessin Wales, relationships are at the heart of everything we do. If you’re passionate about helping businesses grow, enjoy developing meaningful partnerships and thrive in a fast-paced commercial environment, we’d love to hear from you.

The Company values and treats all people with dignity and respect. We aim to encourage, value and manage Equality, Diversity and Inclusion (EDI). We oppose all forms of unlawful and unfair discrimination, harassment or victimisation. We wish to attain a workforce representative of society to ensure we secure the widest pool of talent available.

Pay: From £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in ely, crf

Key Account Manager

Business Development Manager

Health & Safety Officer

Senior Executive, Customer Success

Site Agent/Senior Site Agent

Senior HR Employee Relations Business Partner

Sales Representative

Operational Support Officer

Payroll Officer (Full Time)

Payroll Officer (Part time)

Entry Level Sales Development Representative (HF1353750)

Executive, Sales

Senior Business Development Executive D&M

Technical Sales

Case Administrator Supervisor - Casualty Injury

Quality, Environmental, Health and Safety Manager

Civil Engineer

Chef - Fixed Term

School Support Officer Level 3 - Alway Primary School

Senior Security Engineer

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