Debt relief & collection occupations Work, Jobs in Eng (with Salaries)

Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
11d
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Banking
- Annual leave
- Work from home
Debt Caseworker Trainee - National Helpline
Citizens Advice Lancashire West —Leyland
- £26,510 - £29,416 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
9d
Debt adviser and Web chatter
Citizens Advice Lancashire West —Leyland
- £25,049.60 - £26,141.40 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
9d
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
Call Centre (Collections) 8am-12pm
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Customer service
- IT
- Computer skills
Quick apply
7d
Debt Recovery Agent
Abandoned Storage Auctions —Worcester Park
- £25,420 - £47,922 a year
- Full-time
- Analysis skills
- Data entry
- Financial services
- Free parking
Quick apply
5d
Trainee Debt Advisor/Financial Services Advisor
Angel Advance —Warrington
- From £25,000 a year
- Overtime
- Hybrid work
- Customer service
- Data entry
- Financial services
- Free parking
- Store discount
Quick apply
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Telephone Collections Agent
Rundle & Co Limited —Market Harborough
- £25,115.45 a year
- Full-time
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
6d
Payment Support Officer - Mortgage collections
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
Quick apply
Debt Recovery Executive
Talbots Law Ltd —Brierley Hill
- Up to £30,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Profit sharing
- Health & wellbeing programme
Quick apply
Housing Income Recovery Officer
The Benjamin Foundation —Norwich
- £32,000 - £36,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Work from home
Quick apply
6d
Credit Controller
SK Foods Limited —Ruislip
- £22,000 - £28,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Data entry
- Organisational skills
- Free parking
- Work from home
Quick apply
VacancyTitle: Customer Advisor - Arrears Support
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £25,878 - £30,000 a year
- Full-time
- Customer service
- No experience needed
- Paid training
- Annual leave
7d
Collections Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Rotating shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave

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Collections Agent (Part Time)

Onmo
London

Apply Now

Job details

Part-time
£33,000 a year

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

debt relief & collection occupations jobs in eng

Collections Agent (Part Time)

Debt Collection

Collections Specialist

Customer Operations Agent (Collections)

Customer Banking Agent

Debt Caseworker Trainee - National Helpline

Debt adviser and Web chatter

Investigations & Collections Officer

Debt Collection Agent

Call Centre (Collections) 8am-12pm

Debt Recovery Agent

Trainee Debt Advisor/Financial Services Advisor

Collections Agent - no evenings/weekends!

Telephone Collections Agent

Payment Support Officer - Mortgage collections

Debt Recovery Executive

Housing Income Recovery Officer

Credit Controller

VacancyTitle: Customer Advisor - Arrears Support

Collections Customer Service Advisor

I want to receive the latest job alerts for debt relief & collection occupations in eng

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