Guest experience manager Work, Jobs in Eng (with Salaries)

Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
14d
Event Manager
New Century MCR —Manchester
- £31,500 a year
- Part-time
- Management
- Team management
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Guest Relations & Guest Experience Manager
At Sloane —London
- £9,000 - £10,000 a year
- Weekend availability
- Hotel
- Annual leave
Guest Experience Manager VA2870
Anabas —London
- £44,000 a year
- Full-time
- Continuous improvement
- Recruiting
- In-person
- Employee assistance programme
- Referral programme
21h
Guest Experience Duty Manager
London Luton Airport —Luton
- Weekend availability
- Continuous improvement
- Leadership
- Employee discount
7d
Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
2d
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
6d
Event Operations Manager
Founders Forum Group —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Organisational skills
- Annual leave
- Work from home
Quick apply
Guest Experience Host - Chiswick
ST James Facilities —London
- £38,585 a year
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Quick apply
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Sick pay
Guest Relations Manager
SPHC —Manchester
- Weekend availability
- Hotel
- Communication skills
- Annual leave
- Employee assistance programme
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
General Manager – Workspace & Member Experience
Maslow's —Kensington
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- English
Quick apply
Event Manager | Liverpool Experience Campus
Levy —Liverpool
- £29,000 a year
- Weekend availability
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
7d
Park General Manager
Annesley Gandon —Penrith
- £45,000 - £50,000 a year
- Full-time
- Team management
- Training & development
- Negotiation
Quick apply
Freelance Event Operations Manager
KERB —Birmingham
- £200 - £250 a day
- Weekend availability
- Heavy lifting
- Travel
- POS
- Employee discount
Quick apply
Partner Events Manager, Partner Experience
PlayStation Global —London
- Hybrid work
- Communication skills
Quick apply
8d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Visitor Experience Manager
National Trust —Warminster
- £30,400 a year
- Team management
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
3d
Park Management - Assistant General Manager - PA1
Parkdean Resorts —Skegness
- £58,192.33 a year
- Weekend availability
- Conflict management
- Recruiting
- Organisational skills
- Store discount
- Employee assistance programme
Quick apply
2d

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Guest & Colleague Experience Manager

Portico Corporate Reception Management -
London

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
14 days ago

Benefits

Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Client engagement
Stakeholder liaison
Microsoft Office Suite
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Training & development
Guest services
Team motivation leadership
Communication skills

Full job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are looking for an experienced and people-focused Guest & Colleague Experience Manager to lead and inspire our workplace and guest services teams across our contract with a client in the financial services industry.

Reporting to the National Account Manager, you will play a pivotal role in delivering exceptional guest, client, and colleague experiences across multiple locations. Leading a large team of over 20 colleagues, you will be responsible for maintaining consistently high service standards, driving operational excellence, and fostering a positive, high-performing culture that reflects Portico's values and commitment to service excellence.

This is an exciting opportunity for a dynamic leader who enjoys developing teams, influencing stakeholders, implementing change, and continuously improving service delivery within a fast-paced corporate environment.

Key Responsibilities

Lead, motivate, and develop a team of 20+ colleagues across multiple locations.
Ensure the consistent delivery of exceptional guest and colleague experiences across the portfolio.
Drive service excellence through effective leadership, coaching, and performance management.
Work closely with the National Account Manager to support strategic objectives and business initiatives.
Build and maintain strong relationships with clients, stakeholders, and operational teams.
Monitor and manage service performance against agreed KPIs and SLAs.
Analyse performance data and reporting to identify trends, opportunities, and areas for improvement.
Lead continuous improvement initiatives to enhance service quality, efficiency, and consistency.
Implement and manage operational processes, ensuring best practices are followed across all locations.
Support recruitment, onboarding, training, and talent development activities.
Ensure compliance with company policies, health and safety requirements, and employment legislation.
Promote a culture of engagement, accountability, and customer-focused service delivery.

The successful candidate must be flexible to travel to all locations within the client portfolio, UK wide. The successful candidate will ideally be based in London, Bristol, Liverpool, Leeds or Birmingham.

Hours: 40 hours per week, with typical shifts between 07:30 - 18:00, Mon-Fri.
Salary: £55,000-£60,000 per annum

Qualifications

The successful candidate will be an experienced workplace, hospitality, front-of-house, or soft services professional with a successful track record of leading large teams and delivering exceptional customer experiences.

They will be a strong communicator and relationship builder, who thrives in a people-centred environment, as well as passionate about creating memorable experiences for guests, clients, and colleagues alike.

Essential Skills & Experience

Proven experience leading and developing large teams of 20+ colleagues within hospitality, workplace experience, guest services, or soft services environments.
Strong customer service ethos and a passion for delivering exceptional experiences.
Experience operating within a corporate or professional services environment.
Excellent communication and interpersonal skills, with the ability to build credibility and influence stakeholders at all levels.
Strong people management experience, including coaching, mentoring, and performance management.
Experience managing service performance against KPIs and SLAs.
Ability to use data, reporting, and operational insights to drive informed decision-making and continuous improvement.
Proven track record of implementing change and improving processes and service delivery.
Experience managing services across multiple sites or locations.
Strong organisational and problem-solving skills.
Proficiency in Microsoft Office applications.
Working knowledge of workplace systems, including room booking and visitor management platforms.
Understanding of health & safety requirements and employment legislation.

What You'll Bring

Inspirational leadership and a collaborative working style.
A proactive approach to service enhancement and problem-solving.
Commercial awareness and operational excellence.
The ability to balance strategic objectives with operational delivery.
A passion for creating engaging workplace experiences for colleagues and visitors.
The drive to continuously improve standards, processes, and team performance.

Additional Information

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

Quick apply

Refine Your Search

guest experience manager jobs in eng

Guest & Colleague Experience Manager

Event Manager

Guest Relations & Guest Experience Manager

Guest Experience Manager VA2870

Guest Experience Duty Manager

Venue Manager @ Millbridge Court

General Manager - Padel & Athletics Club

Event Operations Manager

Guest Experience Host - Chiswick

Guest Experience Manager, Pre-Opening - The St. Regis London

Guest Relations Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

General Manager – Workspace & Member Experience

Event Manager | Liverpool Experience Campus

Park General Manager

Freelance Event Operations Manager

Partner Events Manager, Partner Experience

Head Reception Manager

Visitor Experience Manager

Park Management - Assistant General Manager - PA1

I want to receive the latest job alerts for guest experience manager in eng

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