Technical support supervisor fixed term contract Work, Jobs in Eng (with Salaries)

Technical Support Supervisor - Fixed Term Contract
Tesla —Manchester
- English
- IT
- Communication skills
14d
Change Manager (fixed term contract)
Blick Rothenberg —London
- Full-time
- Project management
- Communication skills
Quick apply
Accounting Supervisor - 2 Year Fixed Term Contract
Arup —Newcastle upon Tyne
- Microsoft Excel
- Oracle
- Customer service
7d
SHE Advisor - 6 Month Fixed Term Contract
SC Johnson Professional —Denby
- Full-time
- Communication skills
- Free parking
- Annual leave
6d
Warehouse Operative - Fixed Term Contract
GILBERT GILKES & GORDON LTD —Kendal
- £24,529 - £28,858 a year
- Full-time
- Computer literacy
- Forklift
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
Driver Team Leader - Streets - Fixed Term Contract (W)
Bristol Waste Company —Bristol
- £31,998.50 a year
- Temporary
- Hybrid work
- In-person
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Admin Assistant (Cumbria Services) - WMF3060e
Westmorland & Furness Council —Kendal
- £25,583 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
12d
Driver Team Leader - Fixed Term Contract
Bristol Waste Company —Bristol
- £31,988.50 a year
- Temporary
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Digital Transformation Lead - Supply Chain (KTP Associate)
University of Derby —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
1d
Quality Assurance Technologist - FTC
PrepWorld —Northfleet
- £13.06 - £13.80 an hour
- Full-time
- English
Quick apply
Trade Supervisor
BD Trading Partnership —London
- £45,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Global Operations Manager (Maternity Cover)
Better Cotton —London
- £62,707 a year
- Part-time
- Hybrid work
- PMP
- English
- Microsoft Office
- Annual leave
Community Payback Supervisor - Surrey (Outcome in a Day) - Including weekends (KSS)
HM Prison & Probation Service —Guildford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
8d
Review Officer
National Crime Agency —Leicester
- £4,218 - £53,493 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Annual leave
11d
Full-time PhD studentship (Chain & Yong Group)
University College London —London
- £24,643 a year
- Full-time
- Computer Science
- Master's degree
- Maths
13d
Work Supervisor
Forestry Commission —Pickering
- £30,105 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
12d
Costs Negotiator
Express Solicitors —Manchester
- £30,000 - £40,000 a year
- Hybrid work
- IT
- Communication skills
- Time management
- Employee assistance programme
Apprentice Forest Craftsperson
Forestry England —Micheldever
- £24,525 a year
- Part-time
- English
- Free parking
- Employee discount
5d
Apprentice Forest Craftsperson
Forestry Commission —Winchester
- £24,525 a year
- Full-time
- English
- Microsoft Office
- Presentation skills
4d

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technical support supervisor fixed term contract jobs near eng

Technical Support Supervisor - Fixed Term Contract

Tesla -
Manchester

Apply Now

Job details

Fixed term contract
14 days ago

Qualifications

English
Electrical engineering
IT
Communication skills

Full job description

What to Expect

This is a 12-month fixed-term contract with the possibility of extension.

We are looking for a qualified, talented individual to supervise our growing energy support team. This team is responsible for assisting electricians with installing and operating our products across the EMEA region. Our aim is to have the best products on the market, and deliver industry-leading support and service. The ideal candidate will have both technical acumen and a proven track record of managing multi-skilled teams of specialists.

If you are passionate about sustainable energy and driven to exceed partner and customer expectations, this may be the role for you. The team and this role are based in Manchester.

The role is not for everyone. You must have a genuine passion for our products and sustainability. Without this motivation, you will find what we strive to accomplish too difficult.

As an Energy Support Supervisor, you will be working on continuously improving the customer journey, putting the customer first. You will join management of our Tesla Energy EMEA service team. Tesla Support is an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

What You'll Do

Supervise high-profile support delivery teams to provide effective solutions, meet deadlines and quotas, and ensure SLAs are met on time with precision and quality performance
Maintain in-depth knowledge of company products, complex databases, and technical processes
Ensure coverage of phone and ticketing queues where agent responsibilities include analysing, diagnosing, escalating, and troubleshooting issues
Prioritise effectively, handling shifting priorities and working effectively in a fast-moving environment
Support with tracking and reporting multiple key performance indicators
Facilitate knowledge sharing within your team, as well as with other teams
Continuously evaluate day-to-day performance of direct reports for accuracy, process adherence, and compliance
Formulate performance improvement plans and make termination decisions as necessary
Conduct interviews, hire, and train new employees
Provide guidance for employees on policies and procedures
Keep overview of end-user escalations and see them through until resolution is achieved
Closely interact with sales, engineering and other technical leaders to share knowledge and establish interdepartmental processes
Create new knowledge base articles and update them as processes evolve
Assess and refine the staff experience to maximise efficiency while maintaining a high level of positive motivation
Evaluate escalated issues with installed residential energy products and work in a creative, proactive manner to resolve

What You'll Bring

Minimum of 2-3 years of experience within a support organisation is required
Previous experience in a management, team lead, or supervisor capacity is preferred
Technical background in electrical engineering and/or IT is preferred
First-principles thinker and ability to work independently, taking initiative to drive improvements
Ability to work on multiple priorities with composure while under pressure
Exceptional written and oral communication skills
Excellent problem-solving skills
Proficiency in interpreting data and identifying improvements
Ability to coach and lead a successful team, encouraging a cooperative working environment
Proficiency in English and at least one additional European language
Willingness to learn about new and innovative technologies
Legal right to work in the country you are applying for

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support supervisor fixed term contract jobs in eng

Technical Support Supervisor - Fixed Term Contract

Change Manager (fixed term contract)

Accounting Supervisor - 2 Year Fixed Term Contract

SHE Advisor - 6 Month Fixed Term Contract

Warehouse Operative - Fixed Term Contract

Helpdesk Administrator (12 Month FTC)

Driver Team Leader - Streets - Fixed Term Contract (W)

Admin Assistant (Cumbria Services) - WMF3060e

Driver Team Leader - Fixed Term Contract

Digital Transformation Lead - Supply Chain (KTP Associate)

Quality Assurance Technologist - FTC

Trade Supervisor

Global Operations Manager (Maternity Cover)

Community Payback Supervisor - Surrey (Outcome in a Day) - Including weekends (KSS)

Review Officer

Full-time PhD studentship (Chain & Yong Group)

Work Supervisor

Costs Negotiator

Apprentice Forest Craftsperson

Apprentice Forest Craftsperson

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